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      Management of information technology

      한글로보기

      https://www.riss.kr/link?id=M7116868

      • 저자
      • 발행사항

        Cambridge, Mass. : Course technology, c1999

      • 발행연도

        1999

      • 작성언어

        영어

      • 주제어
      • KDC

        325.431 판사항(4)

      • DDC

        004/.068 판사항(20)

      • ISBN

        0760049904 (pbk*)

      • 자료형태

        일반단행본

      • 발행국(도시)

        Massachusetts

      • 서명/저자사항

        Management of information technology / Carroll W. Frenzel.

      • 판사항

        3rd ed

      • 형태사항

        xxii, 546 p. : ill. ; 24 cm.

      • 일반주기명

        Includes bibliographical references (p. 520-525) and index.

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      목차 (Table of Contents)

      • CONTENTS
      • Preface = xvii
      • PATR ONE FOUNDATIONS OF IT MANAGEMENT
      • Chapter 1 Management in the Information Age = 4
      • Introduction = 5
      • CONTENTS
      • Preface = xvii
      • PATR ONE FOUNDATIONS OF IT MANAGEMENT
      • Chapter 1 Management in the Information Age = 4
      • Introduction = 5
      • How Organizations Use Information = 6
      • Information Technology Organizstions = 8
      • Managing Information Technology = 10
      • The Evolution of IT Management = 11
      • Types of Information Systems = 12
      • IT Management Challenges = 13
      • Growth and Complexity = 14
      • Pervasiveness = 14
      • Applications and Data = 15
      • Computer Network Operations = 15
      • Controls and Environmental Factors = 15
      • Competitive Considerations = 15
      • People and Organizations = 16
      • IT Management Issues = 16
      • The Maturation of IT Management = 17
      • Managing Mature IT Organizations = 18
      • Important Concepts in Information Systems = 20
      • Stages of Growth = 20
      • Critieal Success Factors = 21
      • Critical Success Factors for IT Managers = 22
      • Expectations = 23
      • A Model for the Study of IT Management = 25
      • Symmary = 26
      • Review Questions = 27
      • Discussion Questions = 28
      • Assignments = 29
      • Endnotes = 29
      • Chapter 2 Informtion Technology's Strategic Importance = 32
      • A Business Vignette : Microsoft Keeps Surging Ahead = 33
      • Introduction = 35
      • Strategic Issues for Senior Executives = 35
      • Strategic Information Systems Defined = 37
      • Visualizing Competitive Forces = 38
      • Forces Governing Competition = 38
      • Strategic Thrusts = 39
      • Strategic Systems in Action = 40
      • Airline Reservation Systems = 40
      • Stock Brokerage = 43
      • Distribution Services = 46
      • Wher Are the Opportunities? = 47
      • The Importance of Technology = 48
      • The Time Dimension = 48
      • The Strategic Value of Networks = 49
      • The Strategist Looks Inward = 51
      • External Strategic Thrusts = 52
      • Integrating the Strategic Vision = 52
      • Additional Important Considerations = 54
      • Organization and Environment = 54
      • Financial Implications = 54
      • Legal Considerations = 54
      • Some Cautions = 55
      • Summary = 55
      • Review Questions = 56
      • Discussion Questions = 56
      • Assignments = 57
      • Endnotes = 58
      • Chapter 3 Developing the Organization's IT Strategy = 60
      • A Business Vignette : AT&T Adopts a New Strategy = 61
      • The Importance of Strategy to Organizations = 63
      • Considerations in Strategy Development = 64
      • Relationship of Strategies to Plans = 66
      • Strategic Management = 67
      • Types of Strategy = 68
      • Stand-alone Strategies = 69
      • Business and Functional Strategies = 70
      • Requirements of a Strategy Statement = 71
      • Strategy Document Outline = 71
      • Strategy Development Process = 74
      • The Strategic Time Horizon = 74
      • Steps in Strategy Development = 75
      • The IT Strategy Statement = 76
      • Business Aspects = 77
      • Technical Issues = 78
      • Organizational Concerns = 78
      • Financial Matters = 78
      • Personnel Considerations = 79
      • Strategy as a Guide to Action = 79
      • The Strategy Maintenance Process = 79
      • Summary = 80
      • Review Questions = 81
      • Discussion Questions = 81
      • Assignments = 82
      • Endnotes = 83
      • Chapter 4 Information Technology Planning = 84
      • A Business Vignette : Team-Based Planning Aligns Goals and Objectives = 85
      • Introduction = 86
      • The Planning Horizon = 87
      • Strategic Planning = 89
      • Tactical Plans = 89
      • Operational Plans and Controls = 90
      • Planning Schedules = 90
      • A Planning Model for IT Managers = 91
      • Application Considerations = 93
      • System Operations = 94
      • Resouree Planning = 95
      • People Plans = 96
      • Financial Plans = 96
      • Administrative Actions = 96
      • Technology Planning = 97
      • Other Approaches to Planning = 98
      • Stages of Growth = 98
      • Critical Success Factors = 99
      • Business Systems Planning = 100
      • The Integrated Approach = 100
      • Management Feedback Mechanisms = 102
      • Summary = 103
      • Review Questions = 104
      • Dicussion Questions = 105
      • Assignments = 106
      • Endnotes = 106
      • PART TWO TECHNOLOGY AND INDUSTRY TRENDS
      • Chapter 5 Hardware and Software Trends = 110
      • A Business Vignette : At Stake : Apple Computer's Survival = 111
      • Introduction = 113
      • Semiconductor Technology = 114
      • Tends in Semiconductor Technology = 114
      • Recording Technology = 119
      • Magnetic Recording = 119
      • Fault-Tolerant Stroage Subsystems = 120
      • CD-ROM Storage = 121
      • Computer Architecture = 121
      • The Microcomputer Revolution = 122
      • Supercomputers = 122
      • Trends in Systems Architecture = 124
      • Client / Servers = 124
      • Intranets and Extranets = 127
      • Programming Technology = 128
      • Operating Systems = 128
      • Network Operating Systems = 130
      • Application Programming = 131
      • Communications Technology = 131
      • Implications for Managers = 132
      • Implications for Organizations = 133
      • Summary = 134
      • Review Questions = 134
      • Discussion Questions = 135
      • Assignments = 136
      • Endnotes = 136
      • Chapter 6 Modern Telecommunications Systems = 138
      • Introduction = 139
      • The Telephone System = 139
      • Telephone Network Characteristics = 142
      • Telephone Signals = 143
      • Multiplexing = 144
      • Network Capacity and Performance = 145
      • Digitizing Voice Signals = 146
      • Telephone Switching Systems = 147
      • Time-Division Multiplexing = 148
      • Network Transmission Media = 150
      • Advanced Network Systems = 152
      • Digital Subscriber Lines = 152
      • T Services = 154
      • Voice Signal Compression = 155
      • Fiber-based Advanced Transport Technologies = 155
      • Other Advanced Transport Technologies = 158
      • Data Communications Networks = 160
      • Open System Interconnection Model = 160
      • Communication Between Networks = 162
      • Vendor Network Architectures = 163
      • The Cable Network = 164
      • Cable Network Architecture and Headend = 164
      • Cable Distribution Systems = 166
      • Cable System Capacity = 168
      • Wirless Systems = 169
      • Land-Based Systems = 169
      • Satellite Cellular Networks = 171
      • Summary = 172
      • Review Questions = 173
      • Discussion Questions = 174
      • Assignments = 174
      • Endnotes = 175
      • Chapter 7 Legislative and Industry Trends = 176
      • A Business Vignette : The Smallest Baby Bell Grows Much Bigger = 177
      • Introduction = 178
      • The Semiconductor Industry = 179
      • The Computer Industry = 180
      • Hardware Suppliers = 180
      • The Software Business = 181
      • Industry Dynamics = 181
      • The Information Infrastructure = 182
      • Regulating Telecommunication Services = 183
      • The Court Orders the Divestiture of AT&T = 184
      • The 1996 Telecommunications Law = 184
      • The Telecommunications Services Industry = 185
      • Local Service Providers = 185
      • Business Developments = 186
      • Local and Long-Distance Considerations = 190
      • Long-Distance Service Providers = 191
      • Developments in the Long-Distance Market = 191
      • Cellular and Wireless Operators = 194
      • Satellite Cellular Networks = 194
      • The Internet = 196
      • Implications for Business Managers = 197
      • Review Questions = 198
      • Discussion Questions = 199
      • Assignments = 200
      • Appendix 14-point Checklist = 201
      • Endnotes = 202
      • PART THREE MANAGING APPLICATION PORTFOLIO RESOURCES
      • Chapte 8 Application Portfolio management = 206
      • A Business Vignette : Building Big Systems-Managing Huge Risks = 207
      • Introduction = 209
      • The Application Resource = 209
      • Depreciation and Obsolescence = 209
      • Maintenance and Enhancement = 210
      • Data Resources = 211
      • Applications as Depreciatng Assets = 211
      • Spending More May Not Be The Answer = 211
      • The Programming Backlog = 212
      • The Need to Prioritize = 212
      • Enhancement and Maintenance Considerations = 214
      • The High Cost of Enhancement = 214
      • Trends in Resource Application = 216
      • Typical Ad Hoc Processes = 217
      • Superior Portfolio Management = 219
      • Satisfaction Analysis = 219
      • Strategic and Operational Factors = 221
      • Costs and Benefits = 222
      • Additional Important Factors = 224
      • Managing Data Resources = 225
      • The Value of This Process = 226
      • Summary = 226
      • Review Questions = 227
      • Dsicussion Questions = 228
      • Assignments = 228
      • Endnotes = 229
      • Chapter 9 Managing Application Development = 230
      • A Business Vignette : Building Better Systems = 231
      • Introduction = 232
      • The Challenges of Application Development = 233
      • Reasons for Development Difficulties = 233
      • The Traditional Life-Cycle Approach = 236
      • Application Project Management = 237
      • Business Case Development = 238
      • The Phase Review Process = 240
      • Phase Review Objectives = 241
      • Timing of Phase Reviews = 242
      • Phase Review Contents = 242
      • The Participants = 244
      • Phases for Large Projects = 244
      • Managing the Review Process = 245
      • Rewource Allocation and Control = 245
      • Risk Analysis = 246
      • Risk Reduction = 250
      • More on the Life-Cycle Approach = 251
      • Successful Application Management = 252
      • Summary = 253
      • Review Questions = 253
      • Discussion Questions = 254
      • Assignments = 255
      • Appendix = 256
      • Endnotes = 258
      • Chapter 10 Alternatives to Traditional Development = 260
      • A Business Vignette : The American Programmer-An Endangered Species = 261
      • Introductions = 262
      • Advances in Programming Tools and Techniques = 263
      • Fourth-Generation Languages = 263
      • CASE Methodology = 265
      • The Object Paradigm = 268
      • Java Programming = 269
      • Prototyping = 269
      • Programming Processes Improvements = 272
      • Subcontract Development = 273
      • Purchased Applications = 274
      • Advantages of Purchased Applications = 275
      • Disadvantages of Purchased Applications = 276
      • Additional Alternatives = 278
      • Managing the Alternatives = 280
      • Summary = 280
      • Review Questions = 281
      • Discussion Questions = 282
      • Assignments = 282
      • Endnotes = 283
      • Chapter 11 Managing Network Applications = 284
      • A Business Vignette : Merrill Lynch Develops Client / Server Applications = 285
      • Introduction = 286
      • Distributed Computing = 287
      • Why Organizations Adopt Distributed Systems = 290
      • Reengineering Business Processes = 292
      • Introducing Information Technology into New Processes = 293
      • The Issues of Distributed Computing = 295
      • Organizational Changes = 297
      • The Workstation Store = 297
      • The Information Center = 298
      • Policy Considerations = 300
      • Building Client / Server Applications = 300
      • Implementation Considerations = 301
      • Organizational Factors = 301
      • Information Infrastructure = 302
      • Systems Management = 302
      • Management Issues = 303
      • People Considerations = 304
      • Managing Expectations = 304
      • Change Management = 305
      • The Internet and Intranets = 306
      • Summary = 307
      • Review Questions = 308
      • Discussion Questions = 309
      • Assignments = 310
      • Endnotes = 311
      • PART FOUR TACTICAL AND OPERATIONAL CONSIDERATIONS
      • Chapter 12 Developing and Managing Customer Expectations = 314
      • A Business Vignette : Managing Expectations at Security Pacific = 315
      • Introduction = 317
      • Tactical and Operational Concerns = 317
      • Expectations = 318
      • The Disciplined Approach = 319
      • Service-Level Agreements = 320
      • What the SLA Includes = 322
      • Schedule and Availability = 324
      • Timing = 324
      • Workload Forecasts = 326
      • Measurements of Satisfaction = 327
      • User Satisfaction Surveys = 328
      • Additional Considerations = 328
      • Congruence of Expectations and Performance = 329
      • Summary = 330
      • Review Questions = 330
      • Discussion Questions = 331
      • Assignments = 331
      • Appendix-Sample Service Level Agreement = 332
      • Endnotes = 333
      • Chapter 13 Problem, Change, and Recovery Management = 334
      • A Business Vignette : Aberrant Circumstances Cause Massive Outage = 335
      • Introduction = 336
      • Problem Definition = 337
      • Problem Management = 338
      • Problem Management's Scope = 338
      • Problem Management Processes = 339
      • Problem Management Tools = 340
      • Problem Management Implementation = 341
      • Problem Management Reports = 343
      • Change Management = 343
      • Change Management's Scope = 344
      • Change Management Processes = 344
      • Reporting Change Management Results = 346
      • Recovery Management = 347
      • Contingency Plans = 350
      • Crucial Applications = 350
      • Environment = 351
      • Emergency Planning = 351
      • Strategies = 352
      • Recovery Plans = 354
      • A Business Vignette : Risk Management Succeeds = 355
      • Summary = 356
      • Review Questions = 356
      • Discussions Questions = 357
      • Assignments = 358
      • Appendix A : Sample Problem Report = 359
      • Appendix B : Sample Problem Log = 360
      • Appendix C : Change Request Document = 360
      • Endnotes = 361
      • Chapter 14 Managing Systems = 362
      • A Business Vignette : Lenders Maintains Informantion Flow = 363
      • Introduction = 364
      • Managing Systems = 365
      • Batch Systems Management = 366
      • Online Systems Management = 368
      • Performance Management = 370
      • Defining Perfomance = 370
      • Performance Planning = 371
      • Measuring Performance = 372
      • Analyzing Measurements = 373
      • System Tuning = 374
      • Capacity Management = 374
      • Capacity Analysis = 374
      • Capacity Planning = 375
      • Distributed System Capacity = 376
      • Additional Planning Factors = 377
      • Linking to Service Levels = 378
      • Management Information Reporting = 379
      • Summary = 379
      • Review Questions = 380
      • Discussion Questions = 381
      • Assignments = 382
      • Endnotes = 383
      • Chapter 15 Network Management = 384
      • A Business Vignette : Web Warriors = 385
      • Introduction = 386
      • The Internet = 387
      • Network Management's Importance = 388
      • Networks Are Strategic Systems = 388
      • Networks Facilitate Restructuring = 389
      • Network Management's Scope = 390
      • Critical Success Factors = 390
      • Managers' Expectations of Networks = 391
      • The Disciplines Revistied = 392
      • Network Service Levels = 393
      • Configuration Management = 395
      • Network Problems and Changes = 396
      • Network Recovery Management = 397
      • Network Perfomance Assessment = 398
      • Capacity Assessment and Planning = 399
      • Management Reporting = 400
      • Network Management Systems = 401
      • International Considerations = 403
      • The Network Manager = 405
      • Summary = 406
      • Review Questions = 407
      • Discussion Questions = 408
      • Assignments = 409
      • Endnotes = 410
      • PART FIVE CONTROLLING INFORMATION RESOURCES
      • Chapter 16 Measuring IT Investments and Their Returns = 414
      • A Business Vignette : The Real Language of Business = 415
      • Introduction = 416
      • Accounting for IT Resources = 418
      • Objectives of Resource Accountability = 420
      • Recovering Costs From Client Organizations = 422
      • Goals of Chargeback Systems = 424
      • Alternative Methodologies = 425
      • Profit Centers = 425
      • Cost Centers = 426
      • Additional Cost Recovery Considerations = 428
      • Funding Application Development and Maintenance = 428
      • Cost Recovery in Production Operations = 430
      • Recovering Costs in Distributed Systems = 431
      • Network Accounting and Cost Recovery = 431
      • Relationship to Client Behavior = 432
      • Some Compromises to Consider = 433
      • Expectations = 433
      • Measuring IT Investment Returns = 434
      • Summary = 435
      • Review Questions = 436
      • Discussion Questions = 437
      • Assignments = 438
      • Endnotes = 438
      • Chapter 17 IT Controls and Asset Protection = 440
      • A Business Vignette : Robbery on the Information Superhighway = 441
      • Introduction = 442
      • The Meaning and Importance of Control = 443
      • Business Control Principles = 445
      • Asset Indentification and Classification = 445
      • Separation of Duties = 446
      • Efficiency and Effectiveness of Controls = 446
      • Control Responsibilities = 447
      • Owner and User Responsibilities = 447
      • IT Managers' Responsibilities = 448
      • Application Controls = 449
      • Application Processing Controls = 449
      • System Control Points = 449
      • Processing, Storage, and Output Controls = 452
      • Application Program Audits = 454
      • Controls in Production Operations = 455
      • Controls in Client / Server Operations = 455
      • Network Controls and Security = 456
      • Data Encryption = 457
      • Firewalls = 458
      • Additional Control and Protection Considerations = 459
      • Managing Sensitive Programs = 460
      • Keys to Effective Control = 461
      • Summary = 462
      • Review Questions = 463
      • Discussion Questions = 464
      • Assignments = 466
      • Endnotes = 466
      • PART SIX PREPARING FOR IT ADVANCES
      • Chapter 18 People, Organizations and Management Systems = 470
      • A Business Vignette : Denver Utlity Outsources Data Centerto IBM's ISSC Reciprocal Outsourcing-An Emerging Trend = 471
      • Introduction = 473
      • Technology Shapes Organizations = 473
      • Organizational Transitions = 473
      • Centralized Control-Decentralized Management = 474
      • Telecommunication's Impact = 475
      • Span of Communication = 476
      • People-The Enabling Resource = 477
      • People and Information Technology = 478
      • Essential People Management Sills = 479
      • Effective People Management = 480
      • Good People Managers' Attitudes and Beliefs = 480
      • Achieving High Morale = 482
      • Ethical and Legal Considerations = 482
      • The Collection of Management Processes = 484
      • Strategizing and Planning = 484
      • Protfolio Asset Management = 486
      • Production Operation Disciplines = 488
      • Network Management = 490
      • Financial and Business Controls = 491
      • Business Management = 492
      • The IT Management System = 493
      • Summary = 493
      • Review Questions = 494
      • Discussion Questions = 495
      • Assignments = 496
      • Endnotes = 497
      • Chapter 19 The Chief Information Officer's Role = 498
      • A Business Vignette : Caterpillar Uses IT to Remain Competitive = 499
      • Introduction = 500
      • Senior IT Executives' Challenges = 501
      • The Chief Information Officer = 502
      • CIO's Organizational Position = 502
      • CIO's Career Paths = 503
      • Performance Measures = 504
      • Challenges Within the Organization = 504
      • The Chief Information Officer's Role = 505
      • Formulating Information Policy = 505
      • Evaluating Technology Futures = 506
      • Introducting New Technology = 508
      • Facilitating Organizational Change = 509
      • Finding Better Ways to Do Business = 511
      • Outsourcing = 512
      • Successful CIOs are General Managers = 513
      • A Business Vignette : Exceptional Executive Advances = 513
      • What CIOs Must Do for Success = 514
      • Summary = 515
      • Review Questions = 516
      • Discussion Questions = 517
      • Assignments = 518
      • Endnotes = 519
      • Bibliography = 520
      • Index = 526
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