호텔기업 조직분권화, 신뢰, 조직몰입의 관계 = A Study on Relationship between Organizational Decentralization, Trust and Organizational Commitment in Hotel Firm

다국어 초록 (Multilingual Abstract)

Decentralization is the process of dispersing decision-making closer to service encounter where most of the interaction between employees and customers occur, so that employees can make quick decisions and respond instantly to customers’ desire.Focusing on the relationship among decentralization, trust and organizational commitment in hotel industry, this study has shown that these three factors are intensely related to one another.The results of the study suggest that it is necessary for managers in hotel firms to introduce decentralization, which is one of the best management practices on organizational structure, in order to maximize business performance in hotel industry and besides, trust needs to be considered in advance when adopting decentralization.

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