노인장기요양센터 종사자의 직무만족도 향상방안 = (A) study on ways to improve job satisfaction for the employees working at in the long-term care insurance center

다국어 초록 (Multilingual Abstract)

This study has studied to find ways to improve job satisfaction by creating personal characteristics, job characteristics and variables expected to have an influence on job satisfaction for people in the industry.
According to the aim of this study, following questions are suggested;
First, how is the working environment for employees in the industry?
Second, how are the employees satisfied with their jobs and what are the factors of their dissatisfaction?
Third, what would be possible ways to improve job satisfaction for them?
In addition, the required organization environment for the employees and details of care service have been studied through document researches and actual researches against the expansion of the disabled beneficiaries and the range of long-term care insurance beneficiaries, which is expected to be initiated from 2010.
The entire employees working at long-term care centers for seniors under the jurisdiction of NHIC　Busan office　have been asked to answer the questionnaires to research and analyze personal characteristics and each factor for working environment and job satisfaction, which have provided bases to find ways to improve job satisfaction.
The study results show that age groups of people working for the care centers for seniors under the jurisdiction of Busan office of NHIC are various. 68.1% of the employees are female and 70% are married. The monthly household income of 66.2% is over 3.5 million won, which can provide stable financial life. 99.5% of them hold at least 2 year college degrees showing that the people in the group are highly intellectual and professional.
The results of multiple regression analysis show that more professional working environment and appropriate working processes are necessary for higher job satisfaction. The dissatisfaction against promotion and wages appear more from the employees who used to work as nurses.
Additionally, The anticipation of the expansion of the organization are unexpectedly low.
Therefore, the followings can be possible ways to improve job satisfaction according to the research and analysis results.
First, to lower work load, the average number of people that one employee manage should be lowered to 80 and 2 people should be in a group for a visiting to survey the public feelings. Second, vacancy rate should be minimized by cross transfer among positions inside NHIC and the leaning of workforce should be solved by redistributing workforce according to a work load. Third, to enhance expertise, mandatory study hours should be assigned and technical books should be provided to promote regular study and discussion groups. Local or district case studies and conferences are also necessary. Fourth compensation system for actual accomplishment is needed to increase morale and decrease dissatisfaction against wages. Special promotions and prizes must be considered.
Based on the plans to improve job satisfaction, better services are expected to be provided to beneficiaries by paying a lot of attention to the employees in the industry and improving impeding factors.

목차 (Table of Contents)

• 제 1 장 서 론 1
• 제 1 절 연구의 의의와 목적 1
• 제 2 절 연구 방법 4
• 제 3 절 연구의 범위와 한계 5
• 제 2 장 이론적 배경 7
• 제 1 절 노인장기요양보험제도의 개요 7
• 제 2 절 노인장기요양센터 종사자의 직무와 역할 20
• 제 3 절 직무만족의 개념과 영향 요인 26
• 제 4 절 선행연구 고찰 36
• 제 3 장 조사 설계 39
• 제 1 절 조사대상 및 자료수집방법 39
• 제 2 절 조사도구 및 신뢰도 39
• 제 3 절 분석 방법 42
• 제 4 장 조사결과 분석 44
• 제 1 절 조사대상자의 일반적 특성 44
• 제 2 절 주요 요인별 빈도분석 및 기술통계분석 47
• 제 3 절 주요변수의 상관관계 분석 55
• 제 4 절 직무만족에 영향을 미치는 요인에 대한 회귀분석 58
• 제 5 장 논의 및 직무만족도 향상방안 70
• 제 1 절 논의 및 함의 70
• 제 2 절 종사자 직무만족도 향상방안 79
• 제 6 장 결론 및 제언 86
• 참고문헌 89
• 부 록 95
• Abstract 103