(Not) Measuring the Performance of Environmental Conflict Resolution: Lessons from U.S. State Programs

다국어 초록 (Multilingual Abstract)

This research examines the use of performance measurement in environmental conflict
resolution (ECR) programs in United States state-level programs. Data are drawn from a
survey of state administrators of ECR programs. Findings indicate that the use of
performance measurement by state programs is scarce as only six states reported measuring
the performance of their ECR program. Study results show many reasons for this finding:
lack of staff, lack of time, lack of funding, lack of knowledge concerning how to do
performance measurement, lack of knowledge as to how to measure the success of ECR, lack
of cost information about alternatives to ECR, too many outside factors intervening in ECR
efforts, and not all states have ECR programs. Research findings indicate lessons learned from
the states that have attempted measuring the performance of their ECR programs: good
management of process, personalize the program, marshall all resources, keep sight of the big
picture, and be prepared for the political side of performance measurement..

참고문헌 (Reference)

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2 "These questions were modeled after surveys of state and local governments conducted by Julia Melkers and Katherine Willoughby in 2000 for the Sloan Foundation and the Governmental Accounting Standards Board (GASB)"

3 "The categories of “very effective,” “effective,” and “somewhat effective” were combined together here for reporting purposes"

4 "The categories of “significant problem” and “somewhat of a problem” were combined together here for reporting purposes. Rosemary O'Leary is Distinguished Professor of Public Administration and Maxwell School Advisory Board Endowed Chair at Syracuse University. Her areas of expertise include collaborative public management, collaborative governance, collaborative decision making, and conflict resolution. She has won ten national research awards and eight teaching awards. She is the only person to win three National Association of Schools of Public Affairs and Administration awards for Best Dissertation (1989), Excellence in Teaching (1996) and Distinguished Research (2004). She is a member of the National Academy of Public Administration"

5 "The categories of “a significant problem” and “somewhat of a problem” were combined together here for reporting purposes"

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14 "Telephone interview with Holly Gadbaw, board member of the Western Washington Growth Management Hearings Board; Telephone interview with Judy Wall, administrative chair of the Eastern Washington Growth Management Hearings Board"

15 "Telephone interview with Darin Harris, organizational development analyst of the Wisconsin Department of Natural Resources"

16 "Telephone Interview with Mike Niemeyer, ADR coordinator of the Oregon Department of Justice"

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37 "As state above, as of this writing, the Oregon Conflict Resolution Commission is no longer in existence. Some of the functions of the Commission have been assumed by the Department of Justice, the Oregon Consensus Program at Portland State University, and the University of Oregon School of Law"

38 "As of this writing, the Oregon Conflict Resolution Commission is no longer in existence. Some of the functions of the Commission have been assumed by the Department of Justice, the Oregon Consensus Program at Portland State University, and the University of Oregon School of Law. (See Box 2.)"

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