MBNQA상에 내포된 지속적 개선, 혁신과 학습 개념 = The Continuous Improvement, Innovation and Learning Concept Embedded in MBNQA Award

다국어 초록 (Multilingual Abstract)

The learning, which is a view extended from and replaces the concept of continuous improvement, has become the very core concept in Malcolm Baldrige National Quality Award. The most potent one among 11 core values in MBNQA Model is ‘organizational and personal learning’. Learning also plays a critical role to get the good scores for 6 categories except results category among 7 categories of MBNQA Model. But the concept of learning often has been overlooked by the people who are interested in the MB award or TQM. This paper reviews and analyzes the concept of learning in the MB criteria since it first appears in 1993 to enlighten the importance of learning.

참고문헌 (Reference)

1 김수원, "생산부분에서의 학습조직 구축을 위한 학습성과 분석에 관한 연구" 2002

2 현영석 역, "생산방식의 혁명 The Machine that Change the World 기아경제연구소." 19921990

3 정규석, "경쟁력 원천으로서의 TQM의 위상：일본기업의 국제경쟁력을 중심으로" 27 (27): 67-94, 1999

4 New York, "The Art & Practices of Learning Organization" Doubleday 1990

5 NIST, "Malcolm Baldrige National quality Award 1989 1993 1995-2006" NIST 2006

6 Blazy, M. L, "InsInsight to Performance Excellence 1996 1997 1998 2001 ASQ Quality Press Publication" 2001