The purpose of this article is to obtain a policy implication throughout analyzing a recognition of staffs in Daejeon Metropolitan City's six enterprises to seven categories and eighteen sub-categories of Malcolm Baldrige Model for improving managemen...
The purpose of this article is to obtain a policy implication throughout analyzing a recognition of staffs in Daejeon Metropolitan City's six enterprises to seven categories and eighteen sub-categories of Malcolm Baldrige Model for improving management quality. The analysis tool used in this study is Analytic Hierarchy Process(AHP). It finds that the priority order important fact in improving management quality of local government's enterprise is customer focus(0.167%); workforce focus(0.143%); strategic planning(0.123%); leadership(0.111%); Measurement⋅Analysis⋅knowledge management(0.089%); result(0.080%); process management(0.076%). Because almost employees in Daejeon Metropolitan City's enterprises have recognition that customer focus and workforce focus are important in improving management quality of local government's enterprise. So I suggested policy implications that managerial orientation has to focus customer satisfaction and to improve employee's welfare and work environment.