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    지방공기업 경영품질 제고요인에 관한 연구 Malcolm Baldrige에 대한 대전지방공기업 직원들의 인식을 중심으로 = A Study on Factors to Improve Management Quality of Local Public Enterprises Focused on Employees' Perceptions of Malcolm Baldrige

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    https://www.riss.kr/link?id=A106454030

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    The purpose of this article is to obtain a policy implication throughout analyzing a recognition of staffs in Daejeon Metropolitan City's six enterprises to seven categories and eighteen sub-categories of Malcolm Baldrige Model for improving management quality. The analysis tool used in this study is Analytic Hierarchy Process(AHP). It finds that the priority order important fact in improving management quality of local government's enterprise is customer focus(0.167%); workforce focus(0.143%); strategic planning(0.123%); leadership(0.111%); Measurement⋅Analysis⋅knowledge management(0.089%); result(0.080%); process management(0.076%). Because almost employees in Daejeon Metropolitan City's enterprises have recognition that customer focus and workforce focus are important in improving management quality of local government's enterprise. So I suggested policy implications that managerial orientation has to focus customer satisfaction and to improve employee's welfare and work environment.
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    The purpose of this article is to obtain a policy implication throughout analyzing a recognition of staffs in Daejeon Metropolitan City's six enterprises to seven categories and eighteen sub-categories of Malcolm Baldrige Model for improving managemen...

    The purpose of this article is to obtain a policy implication throughout analyzing a recognition of staffs in Daejeon Metropolitan City's six enterprises to seven categories and eighteen sub-categories of Malcolm Baldrige Model for improving management quality. The analysis tool used in this study is Analytic Hierarchy Process(AHP). It finds that the priority order important fact in improving management quality of local government's enterprise is customer focus(0.167%); workforce focus(0.143%); strategic planning(0.123%); leadership(0.111%); Measurement⋅Analysis⋅knowledge management(0.089%); result(0.080%); process management(0.076%). Because almost employees in Daejeon Metropolitan City's enterprises have recognition that customer focus and workforce focus are important in improving management quality of local government's enterprise. So I suggested policy implications that managerial orientation has to focus customer satisfaction and to improve employee's welfare and work environment.

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    학술지 이력

    학술지 이력
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    2023 평가 재인증평가 신청대상 (재인증)
    2020-01-01 등재 등재학술지 선정 (재인증) KCI등재
    2018-01-01 등재 등재후보학술지 선정 (신규평가) KCI등재후보
    2017-03-24 학회명변경 한글명 : 충북개발연구원 -> 충북연구원
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