조직 내 사회적 교환관계가 공무원의 혁신적 업무행동에 미치는 영향

국문 초록 (Abstract)

본 연구는 공공부문의 혁신과정에서 조직 내 사회적 교환관계의 질이 공무원의 혁신적 업무행동에 어떠한 영향력을 미치는가를 규명하고자 실증적 분석을 실시하였다. 연구를 위해 구조화된 설문지를 바탕으로 공무원들을 대상으로 실증적 자료를 수집하여 구조방정식모형을 통해 분석하였다. 연구결과를 요약하면 다음과 같다. 첫째는 공무원들이 인지하는 사회적 교환관계의 질과 혁신적 업무행동의 관계에 있어, 상사-부하교환관계(LMX)는 혁신적 업무행동에 영향을 미치는 것으로 나타났다. 반면, 동료교환관계(TMX)는 혁신적 업무행동에 영향을 미치지 않는 것으로 나타났다. 둘째는 사회적 교환관계의 질적 수준은 직무몰입에 영향을 미친 것으로 나타났다. 셋째는 공무원들이 인지하는 사회적 교환관계와 혁신적 업무행동의 관계에서 직무몰입은 상당한 수준에서 매개역할을 하는 것으로 나타났다. 이러한 결과는 행태학적 관점에서 사회적 교환관계와 공무원 개인의 혁신성향의 관계를 설명하는데 이론적 기여를 할 것으로 보인다.

참고문헌 (Reference)

1 이인석, "혁신행동의 선행요인에 관한 실증적 연구" 23 (23): 89-113, 1999

2 김일천, "혁신적 업무행동의 선행요인에 관한 연구" 한국산업경영학회 19 (19): 281-316, 2004

3 황성원, "행정에 대한 공무원의 인식과 태도"

4 황인수, "행정에 관한 공무원과 국민의 인식조사"

5 고재홍, "집합주의-개인주의 성향에 따른 분배규범의 선호차이" 15 (15): 1-16, 2001

6 김호균, "조직공정성인식, 조직신뢰, 조직시민행동간 영향관계분석" 한국행정학회 41 (41): 69-94, 2007

7 정석환, "심리적 임파워먼트와 혁신적 업무행동: 하위직 공무원을 중심으로" 국가정책연구소 22 (22): 107-131, 2008

8 이규만, "변혁적 리더십과 리더-구성원 교환관계 및 구성원 반응간의 관계" 한국인적자원관리학회 13 (13): 107-124, 2006

9 백영미, "문제해결 스타일,리더와 멤버간의 교환관계,태도 및 경쟁압력에 대한 지각과 혁신적인 행동간의 관계" 8 (8): 105-163, 2000

10 황성원, "공공조직의 성과급제에 관한 소고" 한국행정연구원 12 (12): 123-147, 2003

11 김구, "공공조직에서 조직풍토가 조직창의성에 미치는 영향" 한국행정연구원 17 (17): 61-101, 2008

12 이연택, "개인특성과 사회적 교환관계가 호텔종사자의 혁신행동에 미치는 영향" 대한경영학회 20 (20): 1821-1848, 2007

13 정재화, "강여진 공무원의 인사공정성 인식이 혁신적 업무행동에 미친 영향: 중앙부처 공무원의 인식을 중심으로" 한국행정학회 41 (41): 243-271, 2007

14 Chandler,Gaylen N., "Unraveling the determinants and consequences of an innovation-supportive organizational culture" 25 (25): 59-76, 2000

15 Reichers,Arnon E., "Understanding and managing cynicism about organizational change" 11 (11): 48-59, 1997

16 Sparrowe,Raymone T., "Two Routes to Influence:Integrating Leader-Member Exchange and Social Network Perspectives" 50 : 505-535, 2005

17 Kleysen,Robert F., "Toward a multi-dimensional measure of individual innovative behavior" 3 (3): 284-296, 2001

18 Jordan,Mark H.,, "The relationship of group process variables and team performance" 33 (33): 121-150, 2002

19 Pirola-Merlo,Andrew.& Mann,Leon, "The relationship between individual creativity and team Creativity:aggregating across people and time" 25 (25): 235-257, 2004

20 Stevens,Michael J., "The knowledge,skill and abilities requirements for teamwork:implications for human resource management" 20 (20): 503-550, 1994

21 Colella,Adrienne, "The impact of subordinate disability on leader-member exchange relationships" 44 (44): 304-315, 2001

22 Chen,Gilad., "The impact of expectations on newcomer performance in teams as mediated by work characteristics, social exchanges, and empowerment" 46 (46): 591-607, 2003

23 Allinson, Christopher W., "The effect of cognitive style on leader-member exchange: A study of manager-subordinate dyads" 201-220, 2001

24 Cole,Michael S., "The Workplace Social Exchange Network" 27 (27): 142-167, 2002

25 Kirkman,Bradley L., "The Impact of Demographic Heterogeneity and Team Leader-Team Member Demographic Fit on Team Empowerment and Effectiveness" 29 (29): 334-368, 2004

26 Seers,Anson., "Team-member exchange under team and traditional management" 20 (20): 18-38, 1995

27 Seers,Anson, "Team-member exchange quality:A new construct for role-making research" 43 (43): 118-135, 1989

28 Stevens,Michael J., "Staffing work teams:Development & validation of a selection test for teamwork settings" 25 (25): 207-228, 1999

29 Sinclair,Rebort R., "Social exchange and union commitment:A comparison of union instrumentality and union support perceptions" 16 (16): 669-680, 1995

30 Setton,Randall P., "Social Exchange in Organization:Perceived Organizational Support,Leader-Member Exchange and Employee Reciprocity" 81 (81): 219-227, 1996

31 Brandes,Pamela., "Social Exchange Within Organizations and Work Outcomes" 29 (29): 276-301, 2004

32 Choi,Jin Nam, "Self-efficacy changes in groups:effects of diversity,leadership,and group climate" . 24 : 357-372, 2003

33 Chiu, Su-Fen, "Relationships Among Burnout,Job Involvement,and Organizational Citizenship Behavior" 140 (140): 517-530, 2006

34 Graen,George B., "Relationship-based Approach to Leadership: Development of Leader-member exchange(LMX) Theory of Leadership over 25 years: Applying a Multi-level Multi-domain Perspective" 6 (6): 219-247, 1995

35 Sonnentag,Sabine., "Psychological detachment from work during off-job time:The role of job stressors,job involvement,and recovery-related self-efficacy" 15 (15): 197-217, 2006

36 Wayne,Sandy J., "Perceived organizational support and leader-member exchange:A social exchange perspective" 40 (40): 82-111, 1997

37 Eisenberger R., "Perceived organizational support and employee diligence,commitment and innovation" 75 : 51-59, 1990

38 Scandura,Terri A., "Moderating effects of initial leader-member exchange status on the effects of a leadership intervention" 69 (69): 428-436, 1984

39 Kanungo,Rabindra N, "Measurement of Job and Work Involvement" 67 (67): 341-349, 1982

40 Shore,Lynn Mcfarlane., "Managerial perceptions of employee commitment to the organization" . 38 (38): 1593-1615, 1995

41 Loi,Raymond.,, "Linking employees justice perceptions to organizational commitment and intention to leave:The mediating role of perceived organizational support" 79 (79): 101-120, 2006

42 Dienesch Richard M., "Leader-member exchange model of leadership:A critique and further development" . 11 (11): 618-634, 1986

43 Saleh,S D., "Job involvement:Concept and Measurement" 19 (19): 213-224, 1976

44 Chusmir,Leonard H, "Job Commitment and the Organizational Woman" 7 (7): 597-602, 1982

45 Anderson,Stelia E., "Interpersonal, job and individual factors related to helping processes at work" 81 (81): 282-296, 1996

46 Janssen,Onne, "Innovative behaviour and job involvement at the price of conflict and less satisfactory relations with co-workers" 76 : 347-364, 2003

47 Etlie,John E., "Innovative attitudes,values,and intentions in organizations" 19 (19): 163-182, 1982

48 Dunegan Kenneth, "Examining the Link Between Leader-Member Exchange and Subordinate Performance: The Role of Task Analyzability and Variety as Moderators" 18 (18): 59-76, 1992

49 Janssen,Onne, "Employees' goal orientations,the quality of leader-member exchange,and the outcomes of job performance and job satisfaction" 47 (47): 368-3894, 2004

50 Harris,Kenneth J., "Easing the strain:The buffer role of supervisors in the perceptions of politics-strain relationship" 78 : 337-354, 2005

51 Scott,Susanne G, "Determinants of innovative behavior:A path model of individual innovation in the workplace" 37 (37): 580-607, 1994

52 Wanous,John P., "Cynicism about organizational change:Measurement,antecedents,and correlates" 25 (25): 132-153, 2000

53 Eby,Lillian T., "Collectivistic orientation in teams:An individual and group-level analysis" 18 (18): 275-295, 1997

54 Wilhelm,Caroline C., "Attributional conflict between managers and subordinates:An investigation of leader-member exchange effects" 14 : 531-544, 1993

55 Campbell,Constance R, "Attributional Comparisons Across Biases and Leader-Member Exchange Status" 18 (18): 393-408, 2006

56 Mohamed,Mohamed A K, "Assessing determinants of departmental innovation:An exploratory multi-level approach" 31 (31): 620-641, 2002

57 Greguras,Gary J, "An examination of the multi-dimensionality of supervisor and subordinate perceptions of leader-member exchange" 79 : 433-465, 2006

58 Harris,Kenneth J, "An examination of the curvilinear relationship between leader-member exchange and intent to turnover" 26 (26): 363-378, 2005

59 Liden,Robert C., "An Examination of the Mediating Role of Psychological Empowerment on the Relations Between the Job, Interpersonal Relationships and Work Outcomes" 85 (85): 407-416, 2000

60 Turnley,Pamela., "An Examination of Leadership and Employee Creativity:The Relevance of Traits and Relationships" 52 (52): 591-620, 1999

61 김계수, "AMOS 구조방정식 모형분석" SPSS 아카데미 2005

62 Lapierre,Laurent M, "A Test of the Links between Family Interference with Work,Job Enrichment and Leader-Member Exchange" 55 (55): 489-511, 2006

63 Tse,Herman H M., "A Study of Exchange and Emotions in Team Member Relationships" 33 (33): 194-215, 2008