노사파트너십과 조직성과간의 구조적 관계에 관한 연구 -서울소재 특급 호텔을 중심으로- = A Study of The Structural Relationship Among The Labor-Management Partnership and The Organizational Performance -Focusing on the Deluxe Hotels in Seoul-

다국어 초록 (Multilingual Abstract)

The importance of cooperative labor-management relationship has been magnified due to unlimited competition in these days. Therefore we investigate Impact on organizational performance in this study labor-management partnership which reflects the uniqueness of the hotel industry based on these previous studies. For empirical Analysis, the structural framework set the labor-management partnership as the independent variable, the organizational trust and the organizational citizenship behavior as the medium variables, and the organizational performance as the dependent variables. As a results of study, first, labor-management partnership gives a positive impact on organizational trust. Second, labor-management partnership does not show significant effect between organizational citizenship behavior, but via organizational trust, it reflects positive impact indirectly. Third, organizational performance has been influenced by organizational trust, organizational citizenship behavior and organizational citizenship behavior gives significant impact on organizational performance as well.