품질관리와 품질경영 도입 효과 = A Study on the Effect of Quality Control and Quality Management

다국어 초록 (Multilingual Abstract)

With the change of economic environment, the present problem that small and medium enterprises must secure their own power to survive in the unlimited competitive age comes to the front. This study investigated the management environment of medium and small business by examining the role of medium and small business in national economics, the change in management condition, and the problems in quality and technique. Also we analyzed problems in the past quality control activity of our medium and small business, and examined the driving direction and introduction method of QM. And to understand the effect of manager's concern in quality management to observe the quality system before and after introduction of QM. A target for this investigation is the medium and small business which has introduced QM through ISO 9000.