Violence at work

목차 (Table of Contents)

• CONTENTS
• Preface = ⅴ
• Acknowledgements = xi
• PARTⅠ : UNDERSTANDING VIOLENCE AT WORK
• Chapter 1. Introduction : A catalyst for action = 3
• Learning from workplace tragedies = 4
• The emergence of violence at work as an issue = 6
• The United States = 6
• The United Kingdom = 6
• Japan = 7
• The Philippines = 7
• Germany = 8
• The changing profile of violence at work = 9
• From awareness to action = 13
• The ILO's engagement = 14
• The scope of the report = 17
• Chapter 2. Patterns and trends = 19
• Tempering concern with caution = 20
• Definitions and similar matters = 21
• 1996 International Crime(Victim) Survey [IC(V)S] = 23
• Victimization at the workplace = 24
• A unique but still limited vision = 31
• Workplace violence : Regional and national data = 32
• Scale and severity : Europe = 33
• Scale and severity : North America = 36
• Homicide = 39
• Assaults = 41
• Occupations at special risk = 46
• Costs and consequences = 47
• Chapter 3. Explanations = 51
• Complex causes, complex solutions = 51
• Factors leading to violence = 53
• Individual behaviour and workplace violence = 58
• Interactive model and explanation = 62
• Perpetrators = 64
• Victims = 65
• Environment = 66
• Situations at risk = 67
• Working alone = 67
• Working in contact with the public = 69
• Working with valuables and cash handling = 71
• Working with people in distress = 72
• Working in an environment increasingly "open" to violence = 73
• Working in conditions of special vulnerability = 74
• Outcome = 76
• Towards finding responses = 78
• PARTⅡ : RESPONDING TO VIOLENCE AT WORK
• Chapter 4. Legislative and regulatory interventions = 81
• Legal responsibilities and rights = 82
• Legal and regulatory expansion = 82
• Criminal law = 82
• Civil and common law = 84
• Employment injury legislation = 86
• Health and safety legislation = 87
• Prevention through environmental measures = 89
• Specific measures against violence at work = 91
• Special risk factors : Working alone = 93
• Occupations particularly at risk : Health care and social service workers = 93
• Special types of violence : Sexual harassment = 93
• Encouraging action against violence = 95
• Collective agreements on violence at work = 96
• From intervention to action = 98
• Chapter 5. Guidelines and best practice = 99
• Choosing the best approach = 101
• Preventive strategies and measures = 105
• Preventive strategies = 106
• Preventive measures = 107
• Dealing with violent incidents = 114
• Defusing aggression = 114
• Immediate action after violent incidents = 116
• Post-incident management = 117
• From national to cross-national approaches = 122
• Chapter 6. International action = 123
• The hazards of a global workplace = 124
• Violence at work in the context of human rights = 124
• Action by international agencies = 129
• Violence at work as a labour issue = 129
• Violence at work as a health and safety issue = 129
• Violence at work as a criminal justice issue = 130
• Internal action within the United Nations system = 131
• Regional initiatives to combat violence at work = 135
• PARTⅢ : FUTURE GUIDANCE
• Chapter 7. Beyond violence : Lessons for future action = 141
• Repudiating violence = 142
• From a hidden to a disclosed issue = 142
• From a restricted to a public issue = 144
• From an issue for discussion to an issue for action = 148
• Focusing international action = 150
• References = 153