중소기업의 정보화 성공요인에 관한 근거이론적 연구 = A Grounded Theory Analysis of Information Systems Success in Small and Medium Enterprises

다국어 초록 (Multilingual Abstract)

Information systems research was mostly conducted in the context of large size enterprises, and similar frameworks are applied to small and medium enterprises with modifications. However, in many cases, the context of small and medium enterprises(SME) requires different perspectives and approaches in developing and using information systems. In this regards, this study explores and investigates antecedents of IS success in the context of SMEs from the ground up. Information strategy planning documents of 1109 SMEs were collected and contents were analyzed from the perspective of success factors particular to SME context. Data analysis was conducted in four phases. The first phase was the preprocess, preparing and integrating the text from 1109 consulting reports, followed by phase 2, in which large amount of text were processed, drawing up basic analysis units by conceptualizing and counting number of words and relations. In phase 3, a tool based on Excel was developed to systematically break sentences into meaningful analysis units, producing an analysis matrix. Finally, in phase 4, sentences and analysis units were counted and categorized based on the frequency of simultaneous appearance. As a result, six categories that require immediate attention on SMEs side were emerged: information orientation, work process, information strategy, management system, human resources, information organization, in sequence of importance.