2014년 소비자분쟁조정의 동향과 성과 = Trend and Output of Consumer Dispute Mediation in 2014

다국어 초록 (Multilingual Abstract)

Consumer dispute mediation system is more flexible than the trial procedures of the court. Being quick and simple in the process, it is economically beneficial in both aspects; time and money. With experts’ solution created by opinions gathered from related parties, disputes can be settled smoother than lawsuits. Therefore, consumers have applied for many settlement commissions, and its number is growing every year.
Out of many consumer dispute settlement cases in 2014, collective dispute mediations are outstanding. Ever since collective dispute mediations have been accepted in 2006 due to Framework Act on Consumers of Korea, applications for collective dispute mediations are increasing. Although the cases were usually related to apartment flaws, exaggerated advertisements, and infringement of personal information, there were a lot more various kinds of disputes in 2014. This study organized collective dispute mediations of the Consumer Dispute Settlement commission and the E-Commerce Mediation Committee, which also happened in 2014, and analyzed two important dispute mediation cases. One is a dispute settlement case related to compensation for flight delay, and another is a discount event dispute caused by the payment system’s error.