무형식 학습에 영향을 미치는 요인에 대한 연구 = A Study on Factors Influencing Informal Learning in Corporate Workplace

국문 초록 (Abstract)

본 연구는 기업에서의 무형식 학습에 긍정적 또는 부정적 영향을 미치는 요소가 무엇인지를 살펴본 연구다. 질적연구방법을 통해 수행된 본 연구에선 기업에서의 성인학습자들의 무형식 학습은 그 동기나 방법 또는 촉진의 영역에서 주변의 상황과 매우 밀접한 관련이 있음을 알 수 있었다. 연구대상자들은 직장에서 성인학습자들은 사회적 존재로서 그들의 학습과 경험은 기업이라는 사회에 존재하는 여러 담론들과 관계되는 모습을 보였으며 자신들이 속한 상황에서 다양한 사회적 맥락과 그것을 해석해내는 개개인의 특성에 따라 학습의 유무나 강도는 차이가 있었다. 무형식 학습에 영향을 미치는 요인들은 무엇인가라는 문제에 있어 연구대상자들의 무형식 학습에 영향을 미치는 요인을 정리해보면 크게 개인적인 특성, 타인과의 관계와 관련된 대인관계차원, 부서분위기와 같은 환경적은 차원 그리고 업무특성적인 차원으로 나눠볼 수 있다. 이들 요인들은 무형식 학습에 긍정 또는 부정적 영향을 끼치는 등 상호영향을 주는 것으로 나타났다.

다국어 초록 (Multilingual Abstract)

The purpose of this study is to find what is the main factors influencing informal learning at corporate workplace. As a finding from the observation of the factors influencing informal learning of the research objects, the factors were largely divided into four: individual characteristics, interpersonal aspects such as personal relations, environmental matters such as the atmosphere of a department, and features of work duties. The learners said they could learn many things when taking the initiative and having active attitude in work. Such an initiative was found to get activated when the learners had high confidence of themselves. The more proud of themselves they were, the more active in work they became, and that attitude also affected the depth of informal learning. The atmosphere of a department and personal relations with colleagues in workplace were shown to have significant effects on informal learning of the research objects. Informal learning was more encouraged in the environment freely allowing questions and conversation when the learners were curious or concerned about something. The atmosphere of encouraging and recognizing each other and allowing personal relations with co-workers was a very significant factor in the learning. The business showing also affected the atmosphere of a department, and especially in the case of sales divisions, the leadership of a manager had such great effects as to decide the learning atmosphere of the divisions. The degree of help and support and the existence of a mentor in workplace were factors influencing the learning. In case there are people in rivalry to compete in the organization, informal learning was found to get accelerated, for positive rivalry helps them have strengthened awareness towards goals and be more active and initiative in work. And, informal learning became promoted when unusual work was assigned to them: for example, in the case of carrying out new work duties, of handling several kinds of works at the same time, of doing difficult assignments and of conducting joint works, cooperating with others.

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