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1 Frankel RM, "The talk of the clinic: Explorations in the analysis of medical and therapeutic discourse" Lawrence Erlbaum Associates, Inc 233-257, 1995
2 Heritage J, "The structure of patients' presenting concerns : The completion relevance of current symptoms" 61 : 481-493, 2005
3 Heritage J, "The structure of patients' presenting concerns : Physicians' opening questions" 19 (19): 89-102, 2006
4 Beckman HB, "The effect of physician behavior on the collection of data" 101 : 692-696, 1984
5 Mishler E, "The Discourse of Medicine:dialectics of medical interviews" Ablex 1984
6 Drew P, "Talk at Work" Cambridge University Press 1992
7 Atkinson JM, "Structures of social action : Studies in conversation analysis" Cambridge University Press 1984
8 Heritage J, "Structures of social action" Cambridge University Press 299-345, 1984
9 Beckman H, "Soliciting the patient's complete agenda: a relationship to the distribution of concerns" 33 : 714A-, 1985
10 Marvel MK, "Soliciting the patient's agenda: Have we improved?" 281 (281): 283-287, 1999
11 Heritage J, "Practicing Medicine: Structure and Process in Primary Care Consultations" Cambridge University Press 2006
12 Schommer JC, "Pharmacists perceptions of patients needs for counseling" 51 (51): 478-485, 1994
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17 Roter D, "Doctors talking with patients/patients talking with doctors: Improving communication in medical visits" Auburn House 2006
18 Byrne PS, "Doctors talking to Patients" HMSO 1976
19 Morris LA, "Counseling patients about prescribed medication : 12-year trends" 35 (35): 996-1007, 1997
20 Halkowski T, "Communication in Medical Care:Interaction Between Primary Care Physicians and Patients" Cambridge University Press 86-114, 2006
21 Robinson J, "An interactional structure of medical activities during acute visits and its implications for patients' participation" 15 (15): 27-57, 2003
22 Schegloff EA, "A primer for conversation analysis: Sequence organization" Cambridge University Press 2006