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      참고문헌 (Reference)

      1 Lalonde, "national Council of Physical DistributionManagement" 1976

      2 Bowersox, D. J, "Supply Chain Logistics Management" McGraw - Hil , New York , N. Y. 2002

      3 Brady, K. M, "Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach" 62 (62): 34-49, 2001

      4 Hopkins, "Servicequality gaps in the transportation industry Jounral of Business Logistics" 145-161, 1993

      5 Kent, J. L. Jr, "Perspectives on the evolution of logistics thought" 18 (18): 15-30, 1997

      6 Deshpande, "On Theory and Method in Research andMethod in Marketing Journal of Marketing" 101-110, 1983

      7 Beinstock, C. C, "Measuring physical distribution service quality" 25 (25): 31-34, 1997

      8 Simon, "Measuring Market Impact of Technical Services" 1965

      9 Viswanathan, M, "Measurement error and research methodology in the social science" CA: Sage Publications 2005

      10 Mentzer, "Managing Channel Relations in the 21st Century" 1-4, 1993

      1 Lalonde, "national Council of Physical DistributionManagement" 1976

      2 Bowersox, D. J, "Supply Chain Logistics Management" McGraw - Hil , New York , N. Y. 2002

      3 Brady, K. M, "Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach" 62 (62): 34-49, 2001

      4 Hopkins, "Servicequality gaps in the transportation industry Jounral of Business Logistics" 145-161, 1993

      5 Kent, J. L. Jr, "Perspectives on the evolution of logistics thought" 18 (18): 15-30, 1997

      6 Deshpande, "On Theory and Method in Research andMethod in Marketing Journal of Marketing" 101-110, 1983

      7 Beinstock, C. C, "Measuring physical distribution service quality" 25 (25): 31-34, 1997

      8 Simon, "Measuring Market Impact of Technical Services" 1965

      9 Viswanathan, M, "Measurement error and research methodology in the social science" CA: Sage Publications 2005

      10 Mentzer, "Managing Channel Relations in the 21st Century" 1-4, 1993

      11 Mentzer, J. T, "Logistics service quality as a segment-customized process" 65 : 82-104, 2001

      12 Harding, F. E, "Logistics service provider quality: private measurement, evaluation, and improvement" 19 (19): 103-120, 1998

      13 Bowersox, D. J, "Logistics leverage" 12 : 36-49, 1995

      14 Mentzer, "Logistics Control Systems in the 21stCentury Journal of Business Logistics" 215-28, 1994

      15 Mentzer, "Journal of the Academy ofMarketing Science" 53-62, 1989

      16 Rust, "Insights and Managerialimplications from the frontier New Directions in Theory and Practice" Sage Publications 1994

      17 Rinehart, "Furthering theIntergration of Marketing and Logistics Through Customer Service Journal of the Academy of Marketing Science" 63-72, 1989

      18 Jackson, "Examining the RelativeImportance of Physical Distribution Service Elements" 15-32, 1986

      19 Gilmour P, "Differentiating by market segment International Journal of Physical Distribution & Logistics Management" 1982

      20 Gilmour P, "Differentiating by market segment International Journal of Physical Distribution & Logistics Management" 199418-24

      21 Mentzer, J. T, "Developing a logistics services quality scale" 20 (20): 9-32, 1999

      22 Novack, R. A, "Creating Logistics Value: Themes for the Future" Oak Brook, IL : Council of Logistics Management 1995

      23 Christopher, "Creating Effective Politics for Customer Service" MCBUniversity Press 1983

      24 Brensinger, "Can the SERVQUAL Scale BeGeneralized to Business-to-Business Service? in Enhancing KnowledgeDevelopment in Marketing" 1990

      25 Harding, F. E, "Business service specifications" 7-, 1995

      26 Novack, "An InteralAssessment of Logistics Value Journal of Business Logistics" 113-53, 1994

      27 Perreault, "ANeglected Aspect of Marketing Management" 37-45, 1974

      28 A, "AMultiple-Item Scale for Measuring Consumer Perception of ServiceQuality Journal of Retailing" 16-17,

      29 A, "A conceptual model ofservice quality and its implications for future research" 41-50, 1985

      30 Churchill, "A Paradigm for Developing Better Measures ofMarketing Constructs Journal of Marketing Research" 1 64-6 73, 1979

      31 Dabholkar, P, "A Measure of Service Quality for Retail Stores" 24 (24): 3-16, 1996

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      학술지 이력

      학술지 이력
      연월일 이력구분 이력상세 등재구분
      2026 평가 재인증평가 신청대상 (재인증)
      2020-01-01 등재 등재학술지 유지 (재인증) KCI등재
      2017-01-01 등재 등재학술지 유지 (계속평가) KCI등재
      2015-10-08 학술지명변경 외국어명 : Jounal of Korea Service Management Society -> Journal of Korea Service Management Society KCI등재
      2013-01-01 등재 등재 1차 FAIL (등재유지) KCI등재
      2010-01-01 등재 등재학술지 유지 (등재유지) KCI등재
      2007-01-01 등재 등재학술지 선정 (등재후보2차) KCI등재
      2006-01-01 등재 등재후보 1차 PASS (등재후보1차) KCI등재후보
      2004-07-01 등재 등재후보학술지 선정 (신규평가) KCI등재후보
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      학술지 인용정보

      학술지 인용정보
      기준연도 WOS-KCI 통합IF(2년) KCIF(2년) KCIF(3년)
      2016 0.75 0.75 0.89
      KCIF(4년) KCIF(5년) 중심성지수(3년) 즉시성지수
      0.91 0.96 1.149 0.2
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