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5 Kent, J. L. Jr, "Perspectives on the evolution of logistics thought" 18 (18): 15-30, 1997
6 Deshpande, "On Theory and Method in Research andMethod in Marketing Journal of Marketing" 101-110, 1983
7 Beinstock, C. C, "Measuring physical distribution service quality" 25 (25): 31-34, 1997
8 Simon, "Measuring Market Impact of Technical Services" 1965
9 Viswanathan, M, "Measurement error and research methodology in the social science" CA: Sage Publications 2005
10 Mentzer, "Managing Channel Relations in the 21st Century" 1-4, 1993
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