1 이종학, "종합물류인증기업의 거래화주특성에 관한 실증연구" 한국해운물류학회 (56) : 133-150, 2008
2 김병일, "인천항의 물류네트워크 경쟁력 분석에 관한 연구" 한국항만경제학회 25 (25): 177-200, 2009
3 강병서, "인과분석을 위한 연구방법론" 무역경영사
4 권영철, "물류서비스업체에 대한 수출화주기업의 파트너십 결정요인에 관한 연구" 10 (10): 97-115, 2002
5 한철환, "동북아 항만제휴 구축방안에 관한 연구" 한국해운물류학회 (58) : 41-61, 2008
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1 이종학, "종합물류인증기업의 거래화주특성에 관한 실증연구" 한국해운물류학회 (56) : 133-150, 2008
2 김병일, "인천항의 물류네트워크 경쟁력 분석에 관한 연구" 한국항만경제학회 25 (25): 177-200, 2009
3 강병서, "인과분석을 위한 연구방법론" 무역경영사
4 권영철, "물류서비스업체에 대한 수출화주기업의 파트너십 결정요인에 관한 연구" 10 (10): 97-115, 2002
5 한철환, "동북아 항만제휴 구축방안에 관한 연구" 한국해운물류학회 (58) : 41-61, 2008
6 심기섭, "동북아 주요 항만간 코피티션 전략에 관한 연구"
7 배희성, "국제물류서비스에서 공급자와 고객 간의 공급사슬협력 영향요인과 성과" 한국해운물류학회 25 (25): 411-442, 2009
8 서창수, "구매자-공급자간의 상호신뢰가 협업과 공급사슬 성과에 미치는 영향 : 이동통신산업을 중심으로" 한국경영과학회 25 (25): 11-27, 2008
9 Jackson, B. B., "Winning and Keeping Industrial Customers: The Dynamics of Customer Relationships" Lexington Books 1985
10 Berry, Leonard L., "Understanding Service Convenience" 66 (66): 1-17, 2002
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16 Caruana, Alber, "Service Loyalty: The Effects of Service Quality and the Mediating Role of Customer Satisfaction" 36 (36): 811-828, 2002
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27 Moorman, Desphande, "Factors Affectijng Trust in Market Relationships" 57 : 81-101, 1993
28 Pruyn, "Effects of Waiting on the Satisfaction with the Service: Beyond Objective Time Measures" 15 (15): 321-334, 1998
29 Berry, "Customers Motivations for Maintaining Relationships with Service Providers" 73 (73): 15-37, 1997
30 Anderson, Eugene W., "Customer Satisfaction and Word-of-Mouth" 1 : 5-17, 1998
31 Brown, "Convenience in Services Marketing" 53-59, 1990
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