노인의료복지시설 요양보호사의 감정노동, 요양보호 자기효능감이 직무만족에 미치는 영향 = The Effects of Emotional Labor, Long term care service self-efficacy of Geriatric Hospital Workers on their Job Satisfaction

다국어 초록 (Multilingual Abstract)

The extent of emotional labor among the subjects marked 3.63±.68
on average out of five point full marks, showing higher level than
normal. While, the extent of long term care service self-efficacy among
them marked 4.44±.42 on average out of five point full marks, showing
their positive efficacy. In the meantime, their job satisfaction marked
4.13±57 on average, showing also high level.
Emotional labor according to demographic characteristic of the
subjects had statistically significant difference depending on the age, the
number of caring patients, pay level.
Long term care service self-efficacy had statistically significant
difference depending on the age, working career. In the meantime, job
satisfaction had statistically significant difference depending on the age,
religion, employment type and pay level.
And in regard to relationship between emotional labor, long term care
service self-efficacy and job satisfaction, there was statistically
significant correlation only between long term care service self-efficacy
and job satisfaction. In other words, the more long term care service
self-efficacy increased, the higher job satisfaction they had. However,
emotional labor had no such significant correlation.
Their job satisfaction was statistically significantly affected by religion
as a demographic characteristic, and whether they had night work.
The study found that emotional labor had no statistically significant
effect on job satisfaction and that there was statistically significant
positive relationship between long term care service self-efficacy and
job satisfaction.
This means that long term care service self-efficacy is a significant
variable affecting job satisfaction.
Given the importance of geriatric care workers comprizing more than
70% of geriatric hospitals and based on above findings, the study would
like to propose the measures to enhance job satisfaction of geriatric
care workers as below.
First, since long term care service self-efficacy is a significant
variable which increases the longer they work, there must be prepared
firm systematic grounds whereby they can participate in programs or
supplementary training to sustain, promote their careers.
Second, since though their emotional labor marked higher than the
average, job satisfaction was relatively higher, society must pay more
attention to the variable such as their sense of calling and social
contribution, and conduct deeper research on care service.
Third, to identify the extent of long term care service self-efficacy,
there must follow continuous research on this mental aspect, taking
diverse variables into consideration among care workers from wider
areas in the future.
Fourth, given long term care service self-efficacy affects as a
precedence factor of their job satisfaction, there must follow specialized
and systematic education for them to enhance their long term care
service self-efficacy.

목차 (Table of Contents)

• 목차.....................................................................i
• 표차례..................................................................ii
• 그림차례...............................................................iii
• I. 서론
• 1. 연구의 필요성 ......................................................1
• 2. 연구목적 .....................................................3
• 3. 용어의 정의 ...................................................4
• Ⅱ. 문헌고찰
• 1. 요양보호사 ............................................................6
• 2. 노인의료복지시설 ..............................................7
• 3. 감정노동 ..................................................8
• 4. 요양보호 자기효능감 ..........................................10
• 5. 직무만족 ............................................................11
• 6. 요양보호사의 감정노동, 요양보호 자기효능감과 직무만족 관련성.................12
• 7. 연구의 개념적 틀 .............................................................15
• Ⅲ. 연구 방법
• 1. 연구설계 ...............................................16
• 2. 연구대상자 .......................................16
• 3. 윤리적 고려 ..........................................................16
• 4. 연구도구 ...................................................17
• 5. 자료수집 ..................................................................18
• 6. 자료분석 ............................................................18
• IV. 연구결과
• 1. 연구 대상자의 일반적 특성 ...................................19
• 2. 대상자의 감정노동, 요양보호 자기효능감과 직무만족의 정도 ......................21
• 3. 대상자의 인구학적 특성에 따른 감정노동, 요양보호 자기효능감과 직무만족의
• 차이 .................................................................22
• 4. 요양보호사의 감정노동, 요양보호 자기효능감과 직무만족의 관계.................25
• 5. 요양보호사의 직무만족에 영향을 미치는 요인.............26
• V. 논의 ........................................................28
• VI 결론 및 제언........................................................32
• 참고 문헌 ............................................................. 34
• Abstract ......................................41
• 부록
• 설문지 .......................................................44
• 임상시험 심사위원회 승인서......................................50
• 감사의 말씀.................................................................51