1 Hardy, G., "Using IT Governance and COBIT to Deliver Value with IT and Respond to Legal, Regulatory and Compliance Challenges" 56-61, 2006
2 Makrymichalos, M., "Statistical Thinking and its Role for Industrial Engineers and Managers in the 21st Century" 20 (20): 2005
3 Anthony, Jiju, "Six Sigma for Service Processes, Caledonian Business School" Glasgow Caledonian University 2006
4 Hussain S. J., "Quantified Model of COBIT for Corporate IT Governance" Mohammad AliJinnah University 2005
5 Pathak, Jagdish, "Information Technology Auditing" Springer BerlinHeidelberg 2005
6 Johnson, A., "How Six Sigma Improves R&D, Research Technology Management Journals" Industrial Research Institute 2003
7 Thorson, S, "E-Governance in the Americas and Europe" Information and Computing Technology Group, Syracuse University 2002
8 Reffat, R. M., "Developing Successful E-Government" Key Centre of Design Computing and Cognition, School of Architecture, Design Science and Planning, Faculty of Architecture, University of Sidney 2003
9 Ridley, G., "COBIT and its Utilisation: a Framework from the Literature" University of Tasmania 2004
10 Kwak, YH, "Benefits, Obstacle and Future of Six Sigma Approach. Project Management Program" Department of Management Science, The George Washington University 2004
1 Hardy, G., "Using IT Governance and COBIT to Deliver Value with IT and Respond to Legal, Regulatory and Compliance Challenges" 56-61, 2006
2 Makrymichalos, M., "Statistical Thinking and its Role for Industrial Engineers and Managers in the 21st Century" 20 (20): 2005
3 Anthony, Jiju, "Six Sigma for Service Processes, Caledonian Business School" Glasgow Caledonian University 2006
4 Hussain S. J., "Quantified Model of COBIT for Corporate IT Governance" Mohammad AliJinnah University 2005
5 Pathak, Jagdish, "Information Technology Auditing" Springer BerlinHeidelberg 2005
6 Johnson, A., "How Six Sigma Improves R&D, Research Technology Management Journals" Industrial Research Institute 2003
7 Thorson, S, "E-Governance in the Americas and Europe" Information and Computing Technology Group, Syracuse University 2002
8 Reffat, R. M., "Developing Successful E-Government" Key Centre of Design Computing and Cognition, School of Architecture, Design Science and Planning, Faculty of Architecture, University of Sidney 2003
9 Ridley, G., "COBIT and its Utilisation: a Framework from the Literature" University of Tasmania 2004
10 Kwak, YH, "Benefits, Obstacle and Future of Six Sigma Approach. Project Management Program" Department of Management Science, The George Washington University 2004
11 Hensley R. L., "Assessing Readiness for Six Sigma in a Service Setting" Department of Business Administration, School of Business and Economics, NorthCarolina A&T State University 2005
12 Chakrabarty, A, "Applying Six –Sigma in Service Industry: a Review and Case Study in Call Centre Services. Department of Industrial and Systems Engineering" National University of Singapore 2006