환승 만족도, 재이용의도 및 추천의도에 영향을 미치는 요인에 관한 연구 -인천국제공항을 중심으로- = A Study on Factors Influencing Transfer Passenger`s Satisfaction, Intention to Revisit, and Recommendation -Focused on Incheon International Airport-

다국어 초록 (Multilingual Abstract)

According to the increase of airline demand, Incheon International Airport has made a effort to strengthen the competitiveness of a hub airport in Northeast Asia. In order to strengthen its position as a hub airport, it is very important to attract transfer passengers. Incheon International Airport also has committed to grow transfer passengers, but still has a low growth rate compared to the leading airport. The purpose of this research is to derive the factors influencing transfer passengers’ selection of airportand how these factors affect transfer passenger’s satisfaction, intention to revisit and recommendation. Connectivity, amenities, concession, and transfer program were derived through a review of the previous research and the case studies on leading airport. The results showed that connectivity positively influenced satisfaction, intention to revisit and recommendation. Also Concession positively influenced satisfaction and transfer program had a positive impact on the intention to recommendation.

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