Analysis on Stakeholder Perceptions about Corporate Training Results Using the Concept Mapping

다국어 초록 (Multilingual Abstract)

The purpose of this study was to analyze stakeholders perceptions about corporate training results using the concept mapping. The major conclusions of this study were as follows. First, 76 training evaluation results were divided into 6 clusters such as learning motivation, personal ability, change management skill, organization comprehension, teamwork, and operating capability. Second, teamwork cluster was the most significant from stakeholders’ perception, on the contrary to this, organization comprehension cluster was the lowest. Third, the correlation coefficient between trainer and trainee was the highest in operating capability cluster, but lowest in organization comprehension cluster. Based on the results of the study, the following recommendations were suggested for future research. First, we divided all stakeholders into two groups with regarding to time and space restraints, however stakeholders can be divided diversely based on gender, department, and so forth. Therefore, it is necessary for researchers to consider a variety of criterions in order to make results more proper. Second, researcher's decision has had significant effects on the process of concept mapping, especially the steps for multidimensional scaling, and cluster analysis. Therefore, concept mapping process should be more developed and validated for academicians and practicians to use it practically.

참고문헌 (Reference)

1 김혜숙(金惠淑), "이해당사자 기반의 u-러닝 연구학교 프로그램 평가 연구" 한국교육평가학회 22 (22): 343-368, 2009

2 배을규, "기업 교육훈련 평가정보에 대한 이해관계자의 인식수준 비교분석" 한국농·산업교육학회 37 (37): 175-198, 2005

3 배을규, "기업 교육훈련 이해관계자 집단의 교육훈련 평가요구도 조사: 북미지역 핵발전 기업을 대상으로" 한국농·산업교육학회 35 (35): 113-133, 2003

4 Gill,S.J, "Using Evaluation to Build Commitment to Training. In Evaluating Training Program in Business and industry" Jossey-Bass 35-43, 1989

5 Mark, M. M., "Stakeholder-based evaluation and value judgements" 9 (9): 605-626, 1985

6 Koo,K.M, "Policy Evaluation and Program Evaluation: Exploring the Differences in Korea" 17 (17): 139-165, 2003

7 Oh,C.H, "Inquiry on possibility of concept mapping technique for developing performance indicators of education and training program" 17 : 65-89, 2008

8 Mclinden, D. J., "Getting to parallel: Assessing the return on expectations of training" 37 (37): 21-26, 1998

9 Alkin,M.C, "Evaluation theory development: Ⅱ. In Evaluation and education: At quarter century" University of Chicago 91-112, 1991

10 Michalski, G. V., "Differences in stakeholder perceptions about training evaluation: a concept mapping/pattern matching investigation" 23 : 211-230, 2000

11 Kane, M., "Concept Mapping For Planning and Evaluation" Sage Publications 2007

12 Trochim,W, "An introduction to concept mapping for planning and evaluation" 12 (12): 1-16, 1989

13 Lewis,T, "A model for thinking about the evaluation of training" 9 (9): 3-22, 1996