The managing diversity survival guide : a complete collection of checklists, activities, and tips

목차 (Table of Contents)

• CONTENTS
• SECTION Ⅰ INTRODUCTION = 1
• How to Is This Book = 2
• Considerations before You Begin = 2
• 10 Symptoms That May Indicate a Need for Diversity Training = 4
• Suggestions for Using 10 Symptoms That May Indicate a Need for Diversity Training = 5
• Answering the Questions That Can Sabotage Diversity Training Efforts = 7
• Caveats in Conducting Diversity Training = 8
• Diversity Training Planning Checklist = 11
• Suggestions for Using he Diversity Training Planning Checklist = 12
• Characteristics of an Effective Diversity Trainer = 13
• Concepts Underlying Characteristics of a n Effective Diversity Trainer = 16
• Suggestions for Using Characteristics of an Effective Diversity Trainer = 16
• Suggestions for Diversity Training = 18
• Sample Training Agendas = 19
• SECTION Ⅱ ACTIVITIES, WORKSHEETS, AND CHARTS = 27
• Culture and You = 28
• How I Like to Be Treated = 30
• You as a Culturally Diverse Entity = 32
• Comparing Cultual Norms and Values = 35
• Dimensions of Culture = 36
• Analyzing Cultural Differences = 40
• Decreasing Ethnocentrism = 42
• Stereotypes = 44
• Lexiocon of Appropriate Terms = 47
• Intercultural Feedback Skills = 48
• Intercultural Feedback Checklist for Managers = 50
• Expected Employee Behaviors = 52
• Sample Responses for Exercises = 55
• Team Effectiveness Checklist = 56
• Understanding How Cultural Lenses Impact Teamsmanship = 58
• Cross-Cultural Team-Building Scale = 60
• Increasing Esteem and Belonging on Your Team = 62
• Goal Clarification Sheet = 64
• Team-Building Response Sheet = 66
• Norms／Values Worksheet = 68
• Window on the Team = 70
• Team Development Survey = 72
• Group Experience Rating Form = 74
• How Much of a Relationship Nurturer Are You? = 76
• Meeting Climate Survey = 77
• Group Process Questionnaire = 81
• The Hows and Whys of Warm-Ups = 84
• Sample Agenda = 85
• Personal Focus Activity = 87
• Agenda Planning Worksheet = 88
• How Effective a Facilitator Are You? = 90
• The Impact of Cultural Norms in Meetings = 92
• Meeting Planning Checklist = 94
• The Impact of Diversity-Related Variables in Performance Appraisal = 97
• Pinpointing Diversity-Related Influences That Impact Performance Evaluation = 98
• Ineffective Sample Performance Evaluation = 101
• Effective Sample Performance Evaluation = 101
• Evaluating Yourself as a Performance Evaluator = 102
• Diversity-Related Performance Standards for Managers = 104
• Examples of Performance-Based Criteria = 107
• Symptoms of Inclusivity = 108
• Identifying Organizational Barriers to Diversity = 110
• How Open to Change Is Your Organizational Culture? = 113
• Sample Losses and Gains Experienced During Change = 117
• Losses and Gains Experienced during Change = 118
• Common Career Assumptions = 121
• Dealing with the Losses from Change = 124
• Stages of Integration = 125
• Assessment Methods Compared = 127
• Managing Diversity Questionnaire = 129
• Symptoms of Diversity-Related Problems : Internal Checklist = 132
• Stages if Diversity Survey : An Organizational Progress Report = 135
• Diversity Awareness Continuum = 138
• Diversity Opinionnaire = 140
• Staff Diversity Needs Analysis = 143
• Management Development Diversity Needs Analysis = 147
• Management Development Diversity Needs Assessment Checklist = 150
• Sample Focus Group Agenda = 152
• Sample Focus Croup Questions = 153
• Analyzing Organizational Demographics = 154
• Morale and Work-Group Cohesiveness Observation Checklist = 156
• Sample Interview Questions for Leaders and Policymakers = 159
• Sample Interview Questions for Non-Dominant-Culture Employees = 160
• Sample Interview Questions for Dominant-Culture Employee = 161
• Neutralizing the Application Process Checklist = 162
• Recruitment and Retention Strategies of Vons Groceries = 164
• Recognizing Value Differences in Your Hiring and Promotion Process = 165
• Creative Cultural Networking Checklist = 166
• Cultural Awareness Questionnaire = 169
• Five Ways to Ask Questions = 172
• Sample Interview Questions = 173
• Interviewing Assumptions and Biases = 175
• Evaluating the Trade-Offs if the Male and Female Management Prototypes = 178
• Valued Management Traits = 180
• What Does Your Company Do to Increase Promotion of Its Diverse Employees? = 182
• Norms : The Unwritten Rules of This Organization = 184
• Coaching for Promotion = 186
• Impact of Values on Career Expectations and Performance = 188
• Career Development Model = 189
• Analyzing Your Organizations Work-Force Trends = 190
• Affirmative Action, Valuing Differences, and Managing Diversity Compared = 191
• How Does Your Organization Measure Up? = 192
• SECTION Ⅲ TRANSPARENCY MASTERS = 195
• OH 1／1 Workforce Trends = 197
• OH 1／2 Workforce Diversity = 198
• OH 1／3 Primary and Secondary Dimensions of Diversity = 199
• OH 1／4 Affirmative Action, Valuing Differences, And Managing Diversity Compared = 200
• OH 1／5 Quality and Diversity : Not an Either／Or = 201
• OH 1／6 Getting Buy-In for Diversity : What's in It for Staff = 202
• OH 1／7 Ideas Central to a Diversity Mind-Set = 203
• OH 1／8 Organizational Imperatives for Managing Diversity = 204
• OH 2／1 Culture = Behavioral Software = 205
• OH 2／2 Ten Dimensions of Culture = 206
• OH 2／4 Helping Others Acculturate = 207
• OH 3／1 Cultural Sources of Misunderstanding = 208
• OH 3／2 Communicating with Limited-English-Speaking Staff = 209
• OH 3／3 Providing Constructive Feedback without Loss of Face = 210
• OH 3／4 Cultural Norms Affecting Conflict in a Diverse Environment = 211
• OH 3／6 Tips for Resolving Conflict with Staff = 212
• OH 4／1 Recognizing How Cultural Lenses Impact Teamsmanship = 213
• OH 4／4 Six Key Ingredients to High Essentials = 214
• OH 5／1 The "No Fail" Meeting Essentials = 215
• OH 5／2 The Meeting Environment = 216
• OH 5／3 The Kinds of Meetings = 217
• OH 5／4 The Impact of Cultural Norms on Meetings = 218
• OH 5／5 Seven Ways to Boost Meeting Productivity = 219
• OH 6／1 Sources of Resistance to Performance Evaluation = 220
• OH 6／2 Diversity-Related Influences on Performance Review = 221
• OH 6／3 Employee Evaluation Tools That Can Enhance Performance in Any Culture = 222
• OH 7／1 Organizational Barriers to Diversity = 223
• OH 7／2 Losses Experienced during Change = 224
• OH 7／3 Normal transition Curve : How We Deal with Change = 225
• OH 7／4 Stages of Integration = 226
• OH 8／1 The Role of Assessment : What It Can Do = 227
• OH 8／2 Structuring an Effective Audit = 228
• OH 8／3 Assessment Methods = 229
• OH 8／4 Managing Diversity = 230
• OH 8／5 Stages of Diversity = 231
• OH 8／6 Diversity Needs Analysis = 232
• OH 9／1 The Impact of Values : Differences in Your Hiring and Promotion Process = 233
• OH 9／2 Tips for Creative Cross-Cultural Networking = 234
• OH 9／3 How to Ask Interview Questions in a Diverse Environment = 235
• OH 9／4 Areas of Interviewing Assumptions and Biases = 236
• OH 10／1 Unconscious Factors That Influence Promotion = 237
• OH 10／2 Traditionally Promotable Qualities : Male Characteristics = 238
• OH 10／3 Traditionally Promotable Qualities : Female Characteristics = 239
• OH 10／4 Cross-Cultural Coaching : Ways to Get Top Performance = 240
• OH 10／5 Career Development Model = 241
• OH 10／6 Career Development Model = 242
• Bibliography = 243