상사의 모니터링행위가 부하의 계산기반 신뢰와 과업수행에 미치는 영향 = The Effects of Monitoring on Subordinates' Calculus-Based Trust and Task Performance

국문 초록 (Abstract)

성과지향조직에서 부하의 과업수행에 대한 상사의 모니터링행위가 지니는 중요성에도 불구하고 모니터링행위가 부하의 과업수행과 어떠한 관계를 지니고 있으며, 양자 간의 관계에서 부하의 계산기반 신뢰지각의 구체적인 역할에 대한 연구는 상대적으로 부족하였다. 이와 같은 배경 하에 이 연구에서는 모니터링행위를 세 가지 차원(비공식적 논의, 직접적 관찰, 공식적 미팅)으로 구분하고 그와 같은 행위가 부하의 계산기반 신뢰 및 과업수행에 미치는 효과를 통합모형과 가설설정을 통해 분석하였다.
금융기관 종사자 267명을 대상으로 확보된 경험자료를 바탕으로 수행된 실증분석결과에 따르면 모니터링의 세 가지 차원의 과업수행에 대한 직접적인 효과는 지지되지 못하였다. 반면 상사와의 비공식적 논의와 공식적 미팅은 부하의 계산기반 신뢰지각에 정(+)의 효과를 지니는 것으로 나타났으며, 직접적인 관찰행위는 부(-)의 효과를 지니고 있는 것으로 분석되었다. 또한 계산기반 신뢰의 지각수준이 높을수록 과업수행의 노력도 증가하는 것으로 확인되었다. 연구결과에 대한 논의과정에서 계산기반 신뢰의 매개역할에 대한 구체적인 추가분석이 이루어졌으며, 실증분석의 결과가 지니는 의미와 한계, 앞으로의 연구방향에 대해 구체적으로 제시하였다.

다국어 초록 (Multilingual Abstract)

Despite the important issue of leader's monitoring behavior on subordinates' task performance in a performance-oriented organization, little work has been studied about the relationship between leader's monitoring behavior and subordinates' task performance.
Also, few studies have been carried out concerning the specific role of subordinates' calculus-based trust in the relationship between leader's monitoring behavior and subordinates' task performance. In this respect, this study divides leader's monitoring behavior into three dimensions (Informal discussion, Formal meeting, Direct observation), and examine the effect of these monitoring behaviors on subordinates' calculus-based trust, and task performance.
Using data from 267 employees working at a finance company, hypotheses were tested. The findings of our research are as follows; first, leader's monitoring behavior is not likely to have a direct effect on the subordinates' task performance. Second, Informal discussion and Formal meeting have significant effects on the subordinates' calculus-based trust, while Direct observation has a negative influence on the subordinates' task performance. Finally, subordinates' calculus-based trust has a positive influence on subordinates' task performance effort.
Also, further analysis was carried out for the mediating effect of calculus-based trust. Implications of this study and directions for future research are discussed in the conclusion.

목차 (Table of Contents)

• <국문요약>
• Ⅰ. 연구의 배경 및 목적
• Ⅱ. 이론적 배경 및 가설설정
• Ⅲ. 연구방법
• Ⅳ. 실증분석결과
• Ⅴ. 연구결과에 대한 논의 및 결론
• <참고문헌>
• Abstract

참고문헌 (Reference)

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