성과평가제도의 평가결과 요인이 직무태도에 미치는 영향

다국어 초록 (Multilingual Abstract)

The purpose of this study is to analyze the effects of the evaluation-result factors on the job attitudes of the employees in 11 entities funded by Seoul city. Three components of the evaluation-result factors are the availability of the evaluation-result, the feedback of the evaluation-result, the linckage with personnel and rewards. The job attitudes consist of the organizational commitment and the job satisfaction. The analytical framework of this study is that the evaluation-result factors have the effects on the organizational commitment which influences the job satisfaction. The analytical results are: (1) three evaluation-result factors impact the organizational commitment positively, (2) the influence of the availability of the evaluation-result is the highest, and (3) the three factors is positively related to the job satisfaction through the organizational commitment. The structure analysis, the effect analysis, the open questionaire and so on show the following problems of Seoul-city performance evaluation system: (1) the system is not highly helpful to the performance improvement, (2) the evaluation experts are not sufficient, (3) the feedback of the evaluation-result is required to be reformed, and (4) the linkage of the evaluation-result to personnel and rewards is not satisfactory. The alternatives are: (1) the information useful to improve performance should be provided, (2) the evaluation experts are recruited, (3) the reports on the performance evaluation are needed to include feasible requests and alternatives, and (4) the promotion and the rewards should be based on the evaluation results.