Doing the work of reference : practical tips for excelling as a reference librarian

목차 (Table of Contents)

• CONTENTS
• Introduction / Celia Hales Mabry = 1
• THE KEYNOTE
• Reference Librarianship : A Guide for the 21st Century / Charles R. Anderson = 5
• THE ORIENTING FUNCTION
• Orientation to Reality / Teresa Portilla Omidsalar ; Margo Young = 21
• "I Got the Job! Now What Do I Do?" : A Practical Guide for New Reference Librarians / Susan Sykes Berry ; Erica W. Reynolds = 33
• Now What? Starting Your First Professional Academic Reference Position / Angela Locknar ; Scott Vine = 43
• "ON THE DESK"
• Going the Extra Mile : Customer Service with a Smile / Maggie Leonicio = 51
• Cooperation and Competition at the Reference Desk / Brian Quinn = 65
• On the Fly BI : Reaching and Teaching from the Reference Desk / Susan E. Beck ; Nancy B. Turner = 83
• OUR CHALLENGES
• Thinking About Reference Service Paradigms and Metaphors / Frederick R. Reenstjerna = 97
• Taking Control : A Reference Approach to the Internet / Patricia J. M. Rodkewich ; JoAnn DeVries = 113
• Humanities Reference Librarians in the Electronic Age : Strategies for Integrating Traditional and On-Line Resources in an Academic Library / Peggy Keeran = 123
• A CAUTIONARY NOTE
• Readin', Writtin'[sic], 'Rithmetic : Reference Desk Redux / Mark Y. Herring = 137
• RESPONDING WHEN UNSURE
• Phyllostachys Aurea-Didn't He Work with Socrates? Reference Work in Science Libraries by Librarians Who Are Not Scientists / James Morris-Knower = 155
• GETTING SOME ASSISTANCE FOR OURSELVES
• "Do You Have Any Information on the Goth Lifestyle?" Or How Does a Reference Librarian Keep Up-to-Date? / Elaine Coppola = 171
• The Librarian's Library : Fugitive Reference Files / Susan Gangl = 179
• Training, Supervising, and Evaluating Student Information Assistants / Jacqueline Borin = 195
• Integrating Informal Professional Development into the Work of Reference / Karla J. Block ; Julia A. Kelly = 207
• Acquiring Subject Knowledge to Provide Quality Reference Service / Kierstin C. Hill = 219
• LOOKING AT OUR USERS
• Undergraduate Perceptions of the Reference Collection and the Reference Librarian in an Academic Library / Sandra Jenkins = 229
• Reference Assistance to Remote Users / Deborah Stanley ; Natasha Lyandres = 243
• REACHING OUT
• Faculty : An Essential Resource for Reference Librarians / Catherine Cardwell = 253
• Marketing Reference Resources and Services Through a University Outreach Program / John Cruickshank ; David G. Nowak = 265
• Selling the Library from the Reference Desk : Service Points as Advertisements / Sarah Reneker Andeen = 281
• WORKING IN A TEACHING LIBRARY
• The A, B, Z's of Bibliographic Instruction : Using Real-Life Analogies to Foster Understanding / Naomi R. Sutherland ; C. M. Winters = 293
• Wake Up That Back Row! Interactive Library Instruction Without Hands-On Student Computers / Joan E. Conger = 309
• The Development of a First-Year Student Library Instruction Program at Duke University / Tracy L. Hull ; Kelley A. Lawton = 323
• SERVING THE PROFESSION
• The Professional Development of Reference Librarians : Implications of Research, Publication, and Service / Gary W. White = 337
• "Be All That You Can Be" : Developing and Marketing Professionalism in Academic Reference Librarianship / Sarah Brick Archer = 351
• Service to the Profession : Definitions, Scope, and Value / Candace R. Benefiel ; Jeannie P. Miller ; Pixey Anne Mosley ; Wendi Arant-Kaspar = 361
• Index = 373