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    조직후원인식과 상사-구성원 교환관계가 직무만족에 미치는 영향과 신뢰의 조절효과 - 군 조직을 대상으로

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    다국어 초록 (Multilingual Abstract) kakao i 다국어 번역

      This study examines the effect of perceived organizational support(POS) and leader-member exchange(LMx) on job satisfaction. Specifically, we compared the effect of perceived organizational support with leader-member exchange quality on intrinsic and extrinsic job satisfaction in social exchange views and ascertained which factors act on employee"s behavior and attitude between perceived organizational support and leader-member exchange in military context. We also tested the moderate effect of organizational trust and supervisor trust according to the effectiveness, based on intrinsic and extrinsic job satisfaction. As a result of empirical test and analyzing 397 middle manager, perceived organizational support and leader-member exchange quality significantly supported intrinsic and extrinsic job satisfaction. Perceived organizational support had more significant impact on intrinsic and extrinsic job satisfaction than leader-member exchange quality. We ascertained moderate effect of trust on intrinsic job satisfaction but did not on extrinsic job satisfaction. The study provided recommendations for further studies based on the result of study.
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      This study examines the effect of perceived organizational support(POS) and leader-member exchange(LMx) on job satisfaction. Specifically, we compared the effect of perceived organizational support with leader-member exchange quality on in...

      This study examines the effect of perceived organizational support(POS) and leader-member exchange(LMx) on job satisfaction. Specifically, we compared the effect of perceived organizational support with leader-member exchange quality on intrinsic and extrinsic job satisfaction in social exchange views and ascertained which factors act on employee"s behavior and attitude between perceived organizational support and leader-member exchange in military context. We also tested the moderate effect of organizational trust and supervisor trust according to the effectiveness, based on intrinsic and extrinsic job satisfaction. As a result of empirical test and analyzing 397 middle manager, perceived organizational support and leader-member exchange quality significantly supported intrinsic and extrinsic job satisfaction. Perceived organizational support had more significant impact on intrinsic and extrinsic job satisfaction than leader-member exchange quality. We ascertained moderate effect of trust on intrinsic job satisfaction but did not on extrinsic job satisfaction. The study provided recommendations for further studies based on the result of study.

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    참고문헌 (Reference)

    1 한광현, "리더-멤버 교환의 질이 조직시민행동에 미치는 영향: 상사에 대한 신뢰를 중심으로" 6 (6): 1-26, 2004

    2 김인수, "거시조직이론" 무역경영사 2004

    3 Fukuyama, F., "Trust: The social virtues and the creation of property" Free Press 1995

    4 Hosmer, L. T., "Trust: The Connecting Link between Organizational Theory and Philosophical Ethics" 20 (20): 379-403, 1995

    5 Lewis, J. D., "Trust as a Social Reality" 63 (63): 967-985, 1985

    6 Driscoll, J. W., "Trust and Participation in Organizational Decision Making as Predictors of Satisfaction" 21 (21): 44-56, 1978

    7 Graen, G. B., "Toward and psychology of dyadic organizing" 9 : 175-208, 1987

    8 Vecchio, R. P., "The vertical dyad linkage model of leadership: Problems and prospects" 34 (34): 5-20, 1984

    9 Allen, D. G., "The role of perceived organizational support and supportive human resource practices in the turnover process" 29 : 99-118, 2003

    10 Cropanzano, R., "The relationship of organizational politics and support to work behaviors, attitudes, and stress" 18 : 159-180, 1997

    1 한광현, "리더-멤버 교환의 질이 조직시민행동에 미치는 영향: 상사에 대한 신뢰를 중심으로" 6 (6): 1-26, 2004

    2 김인수, "거시조직이론" 무역경영사 2004

    3 Fukuyama, F., "Trust: The social virtues and the creation of property" Free Press 1995

    4 Hosmer, L. T., "Trust: The Connecting Link between Organizational Theory and Philosophical Ethics" 20 (20): 379-403, 1995

    5 Lewis, J. D., "Trust as a Social Reality" 63 (63): 967-985, 1985

    6 Driscoll, J. W., "Trust and Participation in Organizational Decision Making as Predictors of Satisfaction" 21 (21): 44-56, 1978

    7 Graen, G. B., "Toward and psychology of dyadic organizing" 9 : 175-208, 1987

    8 Vecchio, R. P., "The vertical dyad linkage model of leadership: Problems and prospects" 34 (34): 5-20, 1984

    9 Allen, D. G., "The role of perceived organizational support and supportive human resource practices in the turnover process" 29 : 99-118, 2003

    10 Cropanzano, R., "The relationship of organizational politics and support to work behaviors, attitudes, and stress" 18 : 159-180, 1997

    11 Cummings, L. L., "The organizational trust inventory (OTI): Development and validation in Trust in organizations: Frontiers of theory and research" Sage 302-330, 1996

    12 Gomez. C., "The leader-member exchange as a link between managerial trust and employee empowerment" 26 (26): 53-69, 2001

    13 Kraiger, K., "The influence of positive affective states on task perceptions and satisfaction" 44 : 12-25, 1989

    14 Bernerth, J. B., "The influence of personality differences between subordinates and supervisors on perceptions of LMX" 33 (33): 216-240, 2008

    15 Stamper, C. L., "The impact of perceived organizational support on the relationship between boundary spanner role stress and work outcomes" 29 (29): 569-588, 2003

    16 Cook, J. D., "The experience of work:A compen-dium and review of 249 measures and their use" Academic Press 1981

    17 Holmes, J. G., "The exchange process in close relationships: Microbehavior and macromotives in The justice motive in social behavior" Plenum 261-284, 1981

    18 Graen, G. B., "The effects of leader-member exchange and job design on productivity and satisfaction: Testing a dual attachment model" 30 : 109-131, 1982

    19 Mayer, R. C., "The effect of the performance appraisal system on trust for management: A field quasi-experiment" 84 : 123-136, 1999

    20 Kiggundu, M. N., "Task interdependence and job design: test of a theory" 31 : 145-172, 1983

    21 Erdogan, B., "Support from the top: Supervisors' perceived organizational support as a moderator of leader-member exchange to satisfaction and performance relationships" 92 (92): 321-330, 2007

    22 Gonzalez, J. V., "Structural relationships between organizational service orientation, contact employee job satisfaction and citizenship behavior" 7 (7): 23-50, 2006

    23 Lawler, E. E., "Strategic pay" Jossey-Bass 1990

    24 Settoon, R. P., "Social exchange in organizations: Perceived organizational support, leader-member exchange, and employee reciprocity" 81 : 219-227, 1996

    25 Graen, G. B., "Role of leadership in the employee withdrawal process" 67 : 868-872, 1982

    26 Seabright, M. A., "Role of individual attachments in the dissolution of interorganizational relationships" 35 (35): 122-160, 1992

    27 Graen, G.B., "Relationship-based approach to leadership: Development of leader-member exchange (LMX) theory of leadership over 25 years: Applying a multi-level multi-domain perspective" 6 : 219-247, 1995

    28 Judge, T. A., "Relationship of core self-evaluations traits - self-esteem, generalized self-efficacy, locus of control, and emotional stability with job satisfaction and job performance: A meta-analysis" 86 : 80-92, 2001

    29 Rousseau, D. M., "Psychological and implied contracts in organizations" 8 : 121-139, 1989

    30 Poon, J. M., "Propensity to trust as a moderator of the relationship between perceived organizational support and job satisfaction" 10 (10): 350-365, 2007

    31 Sparrowe, R. T., "Process and structure in leader-member exchange" 22 : 522-552, 1997

    32 Harris, K. J., "Personality, leader-member exchanges, and work outcomes" 92-107, 2007

    33 Hatfield. J. D., "Perceptual congruence about communication as related to satisfaction: Moderating effects of individual characteristics" 25 (25): 349-358, 1982

    34 Eisenberger, R., "Perceived supervisor support: Contributions to perceived organizational support and employee retention" 87 : 565-573, 2002

    35 Lynch, P. D., "Perceived organizational support: inferior-versus-superior performance by wary employees" 84 : 467-483, 1999

    36 Rhoades, L., "Perceived organizational support: a review of the literature" 87 : 698-714, 2002

    37 Eder, P., "Perceived organizational support: Reducing the negative influence of coworker withdrawal behavior" 34 (34): 55-68, 2008

    38 Eisenberger, R., "Perceived organizational support, discretionary treatment and job satisfaction" 82 (82): 812-829, 1997

    39 Armeli, S., "Perceived organizational support and police performance: the moderating influence of socioemotional needs" 83 : 288-297, 1998

    40 Shore, L.M., "Perceived organizational support and organizational justice in Organizational politics, justice, and support: Managing social climate at work" Quorum Press 149-164, 1995

    41 Aube, C., "Perceived organizational support and organizational commitment" 22 (22): 479-495, 2007

    42 Wayne, S. J., "Perceived organizational support and leader-member exchange: A social exchange perspective" 40 : 82-111, 1997

    43 Eisenberger, R., "Perceived organizational support" 71 : 500-507, 1986

    44 Sgro, J. A., "Perceived leader behavior as a function of leader's interpersonal trust orientation" 23 : 161-165, 1980

    45 Roberts, Karlene H., "Organizations as communication structures: An empirical approach" 4 : 283-293, 1978

    46 Stinglhamber, F., "Organizations and supervisors as sources of support and targets of commitment: A longitudinal study" 24 : 251-270, 2003

    47 Randall, M. L., "Organizational politics and organizational support as predictors of work attitudes, job performance, and organizational citizenship behavior" 20 : 159-174, 1999

    48 Jung, D. I., "Opening the black box: An experimental investigation of the mediating effects of trust and value congruence on transformational and transactional leadership" 21 : 949-964, 2000

    49 Liden, R., "Multidimensionality of leader-member exchange: An empirical assessment through scale development" 24 : 43-72, 1998

    50 Lawler, E. E., "Motivation in Work Organizations" Brooks/Cole 1973

    51 Van der Vegt, G. S., "Motivating effects of task and outcome interdependence in work teams" 23 (23): 124-144, 1998

    52 Scandura, T. A., "Moderating effects of initial leader-member exchange status on the effects of a leadership intervention" 69 : 428-436, 1984

    53 Gerstner, C. R., "Meta-analytic review of leader-member exchange theory: Correlates and construct issues" 82 : 827-844, 1997

    54 Weiss, D. J., "Manual for the Minnesota Satisfaction Questionnaire" Industrial Relations Center, University of Minnesota 1967

    55 Butler, J. K., "Leadership style and sales performance: A test of the situational leadership model" 11 : 37-46, 1991

    56 Bennis, W., "Leaders" Harper Row 1985

    57 Liden, R.C., "Leader-member exchange theory: The past and potential for the future in Research in personnel and human resource management, 15: Forthcoming" JAI Press 1997

    58 Dienesch, R. M., "Leader-member exchange model of leadership: A critique and further development" 11 (11): 618-634, 1986

    59 Dienesch, R. M., "Leader-member exchange model of leadership: A critique and further development" 11 (11): 618-634, 1986

    60 Bateman, T. S., "Job satisfaction and the good soldier: The relationship between affect and employee citizenship" 26 : 587-595, 1983

    61 Murphy, G., "Job satisfaction and organizational citizenship behaviour" 17 (17): 287-297, 2002

    62 Masterson, S. S., "Integrating justice and social exchange: the differing effects of fair procedures and treatment on work relationships" 43 : 738-748, 2000

    63 O'Reilly, C., "Individuals and Information Overload in Organizations: Is More Necessarily Better?" 23 (23): 684-696, 1980

    64 Burke, R. J., "Hospital restructuring, workload, and nursing staff satisfaction and work experiences" 22 (22): 99-107, 2003

    65 Liden, R., "Generalizability of the vertical dyad linkage model of leadership" 23 : 451-465, 1980

    66 Becker, E. T., "Foci and bases of commitment: Are they distinctions worth making?" 35 (35): 232-244, 1992

    67 Ashford, S. J., "Feedback-seeking in individual adaptation: A resource perspective" 29 : 465-487, 1986

    68 Guzzo, R. A., "Expatriate managers and the psychological contract" 79 : 617-626, 1994

    69 Blau, P., "Exchange and power in social life" Wiley 1964

    70 Dunegan, K.J., "Examining the link between leader-member exchange and subordinate performance: The role of task analyzability and variety as moderators" 18 : 59-76, 1992

    71 MacKenzie, S. B., "Effects of organizational citizenship behaviors and productivity on evaluations of performance at different hierarchical levels in sales organizations" 27 : 396-410, 1998

    72 Moorman, R. H., "Does perceived organizational support mediate the relationship between procedural justice and organizational citizenship behavior?" 41 : 351-357, 1998

    73 Sias, P. M., "Differential superior-subordinate relations, perceptions of fairness, and coworker communication" 22 : 5-38, 1995

    74 Susskind, A. M., "Customer service employees’ behavioral intentions and attitudes: An examination of construct validity and a path model" 19 : 53-77, 2000

    75 Brief, A. P., "Cookies, disposition, and job attitudes: The effects of positive mood-inducing events and negative affectivity on job satisfaction in a field experiment" 62 : 55-62, 1995

    76 Reichers, A. E., "Conflict and organizational commitments" 71 : 508-514, 1986

    77 Shore, L. M., "Commitment and employee behavior: Comparison of affective commitment and continuance commitment with perceived organizational support" 78 : 774-780, 1993

    78 Konovsky, M. A., "Citizenship behavior and social exchange" 37 : 656-669, 1994

    79 Netemeyer, R. G., "An investigation into the antecedents of organizational citizenship behaviors in a personal selling context" 61 : 85-98, 1997

    80 Lagace, R. R., "An exploratory study of reciprocal trust between sales managers and salespersons" 11 : 49-56, 1991

    81 Graen, S. G., "An examination of organizational constraints on leader-member exchange" 66 : 203-214, 1996

    82 McAllister, D. J., "Affect and cognition-based trust as foundations for interpersonal cooperation in organizations" 38 : 24-59, 1995

    83 Dansereau, F. Jr., "A ver- tical dyad linkage approach to leadership within formal organizations-a longitudinal investigation of the role making process" 13 : 46-78, 1975

    84 McCauley, D. P., "A theoretical review and empirical investigation of employee trust in management" 16 (16): 265-285, 1992

    85 Graen, G., "A role-making model of leadership in formal organizations: A developmental approach" Kent State University Press 1975

    86 Schneider, B., "A passion for service: Using content analysis to explicate service climate themes" 77 (77): 705-716, 1992

    87 Yu, D., "A new model for examing the leader-member exchange(LMX) theory" 7 (7): 251-264, 2004

    88 Organ, D. W., "A meta-analytic review of attitudinal and dispositional predictors of organizational citizenship behavior" 48 : 775-802, 1995

    89 Bauer, T. N., "A longitudinal study of the moderating role of extraversion: Leader-member exchange, performance and Turnover During New Executive Development" 91 (91): 298-310, 2006

    90 Bettencourt, L. A., "A comparison of attitude, personality, and knowledge predictors of service-oriented organizational citizenship behaviors" 86 (86): 29-41, 2001

    91 Butler, J. K., "A behavioral decision theory approach to modeling dyadic trust in superiors and subordinates" 55 : 19-28, 1984

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