지방자치단체 업무프로세스 개선방안 연구 - 사회복지지원업무와 복합민원처리업무를 중심으로 - = A Study on the Business Process Reengineering (BPR) in Local Governments

다국어 초록 (Multilingual Abstract)

We can approach organization diagnosis that improves the business process of local governments from two aspects. One is reorganizing business achievements in a structural dimension, and the other is redesigning the business process.
It is true that improvements in the process have been handled hastily. Because business process reestablishment influences members of the organization in the amount of tasks and achievements, the accommodation level is low with all members of the organization.
However, to achieve the essential purpose of organization diagnosis, mainly raising customer satisfaction and securing an efficient internal process of handling affairs, the process, in other words, the business process reestablishment command (Business Process Reengineering: BPR) is an indispensable organization management tool.
The objective of this research is as follows:
First, this study will discuss why BPR is needed in local governments in a comparative analysis between an innovative and overall technique and a gradual and partial technique in ways to improve the business process.
Second, this research suggests ways to improve the process by introducing actual cases of how BPR can be utilized in the business process of local governments.
Finally, this study attempts to introduce and analyze external support along with internal actions for activating BPR, focusing on the target examples (welfare support system, composition popular enmity business).
From the analysis, this study identifies the problems of the repeating process of internal direction - requisition - processing in organizations, passive organization culture and so on.
In order to resolve these problems, this study suggests the following two methods: one is improving the process itself, and the other is identifying a support plan when improving the process.
First, to improve the process, a parallel and integrated method is used to effectively reorganize the existing vertical hierarchical processing course. Second, to support efficient BPR in local governments, support plans in local governments such as the establishment of BPR organization, training the real Change Leader, education etc. and support plans in the central government, such as the development of an information system for BPR in local governments, amendments in the law, establishment of BPR organization for BPR in local governments, etc. are recommended.