Structural and regulatory changes and globalization in postal and telecommunications services : the human resources dimension

목차 (Table of Contents)

• CONTENTS
• Preface = ⅲ
• Introduction = 1
• The communications sector and the globalization of the economy = 1
• 1. The liberalization and globalization of postal and telecommunications markets = 3
• 1.1 The structural and regulatory evolution of national Posts = 3
• 1.1.1 The changing nature of public services = 3
• 1.1.2 Restructurings of varying importance = 6
• 1.1.2.1 The first steps towards privatization within the context of controlled liberalization = 6
• 1.1.2.2 The cautious liberalization of the postal sector = 6
• 1.2 The structural and regulatory adaptation of telecommunications operators = 10
• 1.2.1 A strategic sector of economic globalization = 10
• 1.2.2 The adaptation of operators to the global market = 12
• 1.2.2.1 The beginnings of liberalization = 12
• 1.2.2.2 The global wave of deregulation = 13
• 1.3 The European Union's policy for the liberalization of postal and telecommunications services = 19
• 1.3.1 The EU approach to telecommunications = 19
• 1.3.2 The EU approach to the postal services = 19
• 1.4 The multilateral framework : Agreement on the international liberalization of telecommunications services = 20
• 1.5 The social dimension of the new forms of regulation = 21
• 1.5.1 The role of communications in social and economic development = 21
• 1.5.2 The social aspects of the regulation of postal and telecommunications markets = 22
• 1.5.3 The definition and respect of the universal service = 23
• 1.5.4 The universal service in the European Union = 24
• 1.5.5 The universal service throughout the world = 24
• 2. The profile of employment in the context of structural and regulatory adjustment = 30
• 2.1 Introduction = 30
• 2.2 Employment among traditional operators = 31
• 2.2.1 The traditional telecommunications operators = 31
• 2.2.2 Employment in public postal operators = 34
• 2.2.3 The management of staff reductions in the restructuring process = 36
• 2.3 The sources of job creation = 38
• 2.3.1 The creation of employment in the economy as a whole = 38
• 2.3.2 Employment trends among traditional operators using incomplete national infrastructure = 39
• 2.3.3 Job creation in the new services and new entrants = 39
• 2.4 Future employment prospects = 48
• 2.5 The impact of structural and regulatory changes on the legal status of employees and occupations = 49
• 2.5.1 Changes in occupations : A creative destruction = 50
• 2.5.2 The legal status of employees : A destructive erosion = 50
• 2.6 The impact of structural and regulatory changes on female employment = 54
• Women in management positions = 55
• 2.7 A new approach to recruitment and training = 56
• 3. The impact of structural and regulatory changes and globalization on labour relations = 60
• 3.1 Introduction = 60
• 3.2 The role of the social partners = 61
• 3.2.1 Social actors in search of new strategies = 61
• 3.2.2 Trade unions and globalization : Trade union strategic alliances? = 63
• 3.2.3 Trade unions and the information society = 65
• 3.3 The new forms of consultation, participation and collective bargaining = 66
• 3.3.1 New trends in collective bargaining = 66
• 3.3.1.1 The centralization／decentralization movement in management and collective bargaining = 67
• 3.3.1.2 The new subjects of collective bargaining = 68
• 3.3.2 The new forms of consultation and participation = 69
• 3.3.2.1 Realistic and／or constructive participation = 69
• 3.3.2.2 Liberalization as a source of social tension = 72
• Gaps in representation and consultation in the new entrants = 75
• 4. Remuneration and other conditions of work = 77
• 4.1 Introduction = 77
• 4.2 Remuneration = 77
• 4.2.1 Telecommunications = 77
• 4.2.2 The postal sector = 80
• 4.3 The impact of regulatory and structural changes and globalization on working time = 82
• 5. The role of the ILO = 85
• Suggested points for discussion = 87
• Bibliography = 89