호텔영어회화 = Hotel English

목차 (Table of Contents)

• 목차
• UNIT 1. RESERVATION = 9
• A. HAVE YOU A ROOM? = 10
• B. GIVING INFORMATION ABOUT THE HOTEL = 14
• C. GIVING DETAILS CONCERNING THE PRICE = 16
• D. GETTING DETAILS OF ARRIVAL = 18
• E. HOW LONG WILL YOU BESTAYING? = 20
• F. HOW THE BILLS WILL BE PAID? = 22
• PRACTICE = 24
• UNIT 2. RECEPTION = 27
• A. CHECKING IN = 28
• B. REGISTRATION = 36
• C. RESERVATION PROBLEM = 40
• D. ANSWERING TO AN INQUIRY = 48
• E. GIVING INFORMATION ABOUT HOTEL SERVICES = 50
• PRACTICE = 56
• UNIT 3. CASHIER = 59
• A. CHECKING OUT = 60
• B. PAYING THE BILL = 64
• C. PAYMENT IN CASH = 74
• D. FORGERY IN TRAVELLER'S CHEQUES = 76
• PRACTICE = 80
• UNIT 4. BELL CAPTAIN/HEAD PORTER/CONCIERGE = 83
• A. GIVING AND TAKING MESSAGES = 84
• B. HOTEL'S SERVICES = 88
• C. MAKING RESERVATION = 96
• D. DOORMAN = 100
• PRACTICE = 102
• UNIT 5. TELEPHONE OPERATOR = 109
• A. ANSWERING AN IN-COMING CALL = 110
• B. MAKING A LONG-DISTANCE CALL = 112
• C. DAMAGE PROBLEMS = 116
• D. TELEPHONE OPERATOR'S SERVICES = 120
• PRACTECE = 124
• UNIT 6. COFFEE SHOP = 127
• A. BREAKFAST = 128
• B. LUNCH = 138
• C. SNACKS = 146
• D. DINNER = 152
• UNIT 7. RESTAURANT/GRILL ROOM = 161
• A. AT THE COCKTAIL LOUNGE = 162
• B. THE TEENAGERS = 166
• C. HOTEL'S REGULATIONS = 170
• D. THE THREE GENTLEMEN = 172
• E. PROBLEMS = 176
• F. THANKSGIVING DINNER = 178
• G. RESERVATION BY TELEPHONE = 184
• H. RECEPTION = 190
• I. TAKING THE ORDER = 194
• J. THE BILL (CHECK) = 200
• K. COMPLAINTS = 204
• UNIT 8. BAR/DISCOTHEQUE/SUPPER CLUB = 209
• A. GEORGE C. SCOTT AT THE COUNTER = 210
• B. PAUL NEWMAN AT THE BAR = 212
• C. BARTENDER'S RIDDLE = 214
• D. THE REMEDY FOR A COLD = 216
• E. BARTENDER'S PROBLEM = 220
• F. GEORGE McENROE WITH TOM JONES = 222
• G. AT THE DISCOTHEQUE = 226
• H. AT THE BAR IN THE DISCOTHEQUE = 228
• I. MR. AND MRS. WAGNER = 230
• J. THE GENERAL = 236
• UNIT 9. ROOM SERVICE = 241
• A. ORDERING BREAKFAST = 242
• B. SERVING BREAKFAST = 244
• C. ASKING ABOUT LUNCH = 246
• D. GOOD SERVICE WITH ROOM SERVICE = 248
• E. TEA AND CAKE = 254
• F. LUNCHEON = 254
• G. DINNER = 256
• H. THE DRINKS = 258
• UNIT 10. BANQUET/MEETING = 259
• A. COCKTAIL PARTY = 260
• B. THE FORMAL BANQUET OF THE CONVENTION = 264
• C. MEETING FACILITIES = 270
• D. CHECKING THE EQUIPMENT = 272
• E. GETTING INFORMATION = 276
• PRACTICE = 279