This study's basic objective is to find out the possibility in which customers who has product loyalty and is about to have complain intentions.
This has even bigger significance for field workers who face the moment of truth and provide chance for...
This study's basic objective is to find out the possibility in which customers who has product loyalty and is about to have complain intentions.
This has even bigger significance for field workers who face the moment of truth and provide chance for them to accomodate customer's complaints positively, Not only to assume those common customers who have complaints as simple inferior(bad) customers, but also to figure out the importance and the meaning of the complaints.
We have ultimate objective to prepare offensive(positive) response and We can classify the patterns of private and official complaints to sort out customers with more loyalty who have more attention level.