호텔기업의 정규직 직원과 비정규직 직원의 조직몰입과 역할행동, 역할외행동의 비교

다국어 초록 (Multilingual Abstract)

This study analyzes whether or not there is a difference in behavioral level between regular and irregular hotel employees by means of a study on the relationship among and between hotel employees` organizational commitment, in-role behavior, and extra-role behavior, which are representative concepts defining the closeness of the relationship between an organization and its members, in order to discuss how to manage workforce at a hotel in an efficient way. The Samples used for data analysis are 452 workers working for hotel companies including 276 regular employees and 176 irregular employees. As a result, in case of regular employees, affective commitment was found to have a significant positive(+) effect on in-role and extra-role behavior. In addition, continuance commitment was found to have no significant relationship with almost all the factors including in-and extra-role behaviors, and the study revealed that normative commitment had a negative(-) effect on in-role behavior, while having a significant positive(+) effect on impression management. In case of irregular employees, however, affective commitment only was found to have a significant positive(+) effect on organizational citizenship behavior and impression management as an extra-role behavior.

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