공급사슬 동적능력을 통한 정보기술 역량이 공급사슬 성과에 미치는 영향에 관한 실증연구

다국어 초록 (Multilingual Abstract)

Currently, business environment is characterized by fast and dramatic changes in customer expectations. Deep competition and high technology are increasingly creating high level of market uncertainty in turbulent environment. To respond current situation, firms are seeking to enhance dynamic capabilities across the supply chain. A key emphasis of supply chain management (SCM) is to improve supply chain dynamic capabilities between trading partners through IT competence. Most firms increasingly rely on information technology (IT) to improve the process integration and the performance of supply chain. IT competence provides fundamental support to supply chain dynamic capabilities and supply chain performance. And IT competence can facilitate the development of higher-order supply chain dynamic capabilities. Supply chain dynamic capabilities (SCDC) refer to the ability of an organization to identify, utilize, and assimilate both internal and external resources information to facilitate the entire supply chain activities in turbulent environment. The primary objective of this study is to provide a new perspective in explaining how IT competence and IT-enabled supply chain dynamic capability can create a sustained competitive advantage and performance for supply chain of the organization. This research reviewed existing literatures related to IT competence and supply chain dynamic capabilities, and classified them according to resource-based view (RBV) and dynamic capabilities theory (DCT). Dynamic capability theory follows the resource-based view in term of relevant guidance for future research of strategic management. The dynamic capability has been proposed as the firm`s ability to integrate, build, and reconfigure internal and external competences to address a higher level of turbulent environment. This study provides a conceptual framework to explore the relationships among IT competence (IT flexibility, IT management), and supply chain dynamic capabilities (information exchange, supply chain coordination, IT integration, supply chain responsiveness), and supply chain performance. Hypotheses are tested on survey data collected from 116 respondents charged in supply chain operation of manufacturing organizations. This study develops valid and reliable instruments to measure the sub-dimensions of IT competence and supply chain dynamic capabilities, and we applied SEM (structural equation modeling) to test causal relationships between research variables. Empirical results show that IT competence does not have significant influence on supply chain performance, however, IT competence has significant influence on supply chain performance through supply chain dynamic capabilities. Especially, supply chain dynamic capabilities have significant relationship to supply chain performance. This finding suggests that IT competence is a driver to facilitate the development of supply chain dynamic capabilities, and that supply chain dynamic capability is a determinant to improve supply chain performance of an organization. The contribution of this study is to provide the importance and the necessity for the notion of supply chain dynamic capability that enhances supply chain performance.

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