요양보호사 교육기관 교육서비스 질 평가 도구개발

다국어 초록 (Multilingual Abstract)

The purpose of this study is to identify the important factors of education service quality and to develop the evaluation instrument in learning facilities for care workers. This study was processed as four steps. First, the important factors were confirmed through literature reviews and the expert board discussions. Second, the evaluation instrument was developed and validity & reliability of the instrument were checked by factor analysis and Cronbach's α. Lastly, the instrument was rechecked by the expert board in language usages and importance of the items. The results indicated that the important quality factors were divided with infrastructure and service process. Especially, the process contained providing appropriate education information & counseling, providing appropriate contract & paying fees, keeping specified service principles and so on. The study instrument was developed with 28 items. This instrument will be helpful to improve the education service quality. Besides, the staffs must continuously try to improve and manage their education services using the results of this kind of evaluation instrument.

목차 (Table of Contents)

• I. 서론
• 1. 연구의 배경 및 필요성
• 2. 연구의 목적
• II. 이론적 배경
• 1. 요양보호사 교육기관의 지정기준 및 교육현황
• 2. 교육훈련서비스 관련 국내 지침 또는 요건
• III. 연구방법
• 1. 연구설계
• 2. 자료 분석 방법
• Ⅳ. 연구결과
• 1. 요양보호사 교육기관 교육서비스의 질을 구성하는 요인들
• 2. 요양보호사 교육기관 교육서비스의 질의 핵심요인
• 3. 교육서비스 질 평가 도구의 타당도와 신뢰도분석 및 요양보호사 교육기관 서비스 질 평가
• V. 논의 및 제언
• REFERENCES

참고문헌 (Reference)

1 노준희, "요양보호사의 치매노인 돌봄 이행에 영향을 미치는 요인" 보건의료산업학회 6 (6): 75-84, 2012

2 최지혜, "노인장기요양보험제도 실시에 따른 노인요양시설 종사자들의 운영환경변화 인식" 보건의료산업학회 5 (5): 13-23, 2011

3 Ministry of Health & Welfare, "Webpage of long-term care insurance"

4 U.S. Department of Labor, "Total employment by occupation and industry, 2000 and projected 2010"

5 Korea accreditation board of nursing education, "Nursing education accreditation and assessment index"

6 "Korean Agency for Technology and Standards"

7 Ministry of government legislation, "Healthcare Act"

8 Ministry of Health & Welfare, "Facilitating health promotion programmes of long-term healthcare insurance" 20-30, 2011

9 Ministry of government legislation, "Elderly welfare Act"

10 "Association of training facilities for Japan care worker"

11 S.Y. Byun, "A study on the development of maintenance education process for the career of elderly care worker" Ministry of Health & Welfare 34-60, 2010