중소기업의 정보화 수준 평가 및 기업성과지표와의 관계 분석

다국어 초록 (Multilingual Abstract)

As shown in the results of numerous discussions, there seems to be no dispute on the positive effects generated by informatization. In particular, large enterprises realize a faster growth by achieving better performance through the enhanced informatization. However, even in Korea which is far ahead of its rivals in terms of informatization, there is not much systematic research to evaluate the informatization level of small and medium sized enterprises(SMEs). In particular, research on SMEs management performance driven by informatization particularly rare.This study focuses on evaluating the informatization level of SMEs in an objective manner and on analyzing its effect. To that end, survey data will be used to evaluate the level of SME informatization. Through comparisons with large businesses in all areas related to informatization, the less favorable situation of SMEs informatization will be discussed. Next, empirical analysis will be conducted in order to analyze how much the informatization can affect the business performance, and the validity of enhancing the informatization for SMEs will be proven. As for specific methods, factor analysis, a type of statistic method, was used for evaluating the informatization level in analyzing the survey data. Then, the ordered dependent variable model, which is a kind of econometric method, is applied to analyze the relationship between informatization and business performance. This model is often used when the characteristics of dependent variables are not quantitative but qualitative.The results of the analyses are as follows:First, as it is widely known, the overall SMEs informatization level in terms of facility, investment and human capacity is lower than that of large enterprises. In particular, SMEs lag badly in the areas of human resources and organizational structure. On the contrary, compared to their bigger rivals, SMEs are much more committed to carrying out informatization and are more aware of its necessity. In fact, CEOs of SMEs are changing their perception of informatization from a cost-intensive one to a benefit-intensive one. Nevertheless, because the cost of introducing an IT system remains still very high, it is not easy for SMEs to invest in upgrading the level of informatization. Secondly, improving business performance of a company does not only depend on adopting IT systems but also on their efficient application. This illustrates that SMEs can improve their business performance by making the most of existing IT systems rather than making investments to introduce new systems as is the case for large enterprises. Therefore, the future governmental policies designed to support the informatization of SMEs should also be aligned toward this trend.Lastly, to upgrade the informatization level of SMEs does not only contribute to directly improving business performance but also to ameliorating the organizational aptitude for adapting to the changes of business environment. Informatization also helps vertical and centralized organization structure to become a horizontal and decentralized structure, and enhance the organization’s competitive edge by facilitating internal communication.To sum up, this study shows the current situation of SMEs informatization and indicates where the vulnerabilities lie regarding their informatization. It also examines the business performance SMEs can realize through informatization. The results of this study will help to increase the necessity of informatization for SMEs in the years to come. The study will also provide SMEs with an opportunity to invest more in the informatization if they intend to realize better business performance.The conclusion of this study is that now that SMEs are increasing their role in the total economy, informatization is becoming an essential element for upgrading the competitiveness of SMEs.

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