민간항공 조종사 직무만족에 대한 항공사 오류관리문화의 영향 = The Effect of Error Management Culture on Airline Pilots’ Job Satisfaction

국문 초록 (Abstract)

본 연구는 민간항공 조종사의 직무만족에 영향을 미칠 수 있는 조직공정성 및 항공사 오류관리문화의 효과를 확인하기 위해 부기장 그룹과 기장 그룹을 대상으로 수행되었다. 조직공정성은 세부적으로 분배공정성, 절차공정성, 상호작용공정성을 포함하고, 오류관리문화는 조직이 구성원들의 오류를 불확실한 환경과의 상호작용 과정에서 발생한다는 관점을 견지하는 문화로 정의된다. 본 연구를통해 조직공정성은 민간항공 조종사의 직무만족에 큰 영향을 미치지 않는다는 것을 파악하였고, 항공사의 오류관리문화 수준이 높아질수록 기장 그룹의 직무만족도가 향상되는 것을 확인하였으며, 항공사 오류관리문화 수준 변화가 조종사 직무만족에 미치는 조절효과는 기장 그룹에서 조직공정성의 세부 구성요소 중 분배공정성과 상호작용공정성에 영향을 미친다는 것을 식별하였다. 따라서항공사의 오류관리문화 증진 노력은 기장급 조종사의 직무만족도를 높여 긍정적 직무태도를 강화시키는 효과적 수단이 될 것으로 사료되고, 이를 통해 항공운송의 효율성과 안전성이 향상될 것으로예상된다.

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