건강보험공단 직원의 직무 스트레스와 대처 전략에 관한 연구 = (A) Study on the Job Stress and Coping Strategies in the Employees of National Health Insurance Corporation

다국어 초록 (Multilingual Abstract)

The present study attempts to consider empirically the job-related stress factors, stress-coping strategies, and the effects of these factors and coping strategies on the level of job stress in the employees of the National Health Insurance Corporation. Based on the test of the effects of the chosen stress-coping strategies on the level of stress, this study seeks to contribute to the planning of effective methods to manage job stress with an appropriate use of coping strategies. The purpose is to help employees maintain satisfactory life in the workplace and to improve the efficiency of an organization by searching for the effective stress-coping strategies.
The subjects are 290 employees of the National Health Insurance Corporation in Seoul, Daegu, Ulsan, Gyeongsangbuk-do, and Gyeongsangnam-do. For the measurement of individual coping strategies, Latack's (1986) tool was used modified and complemented by the author. This tool was used by Mun-seok Kim (1990) in his study on the workers in the domestic industry, in which the Cronbach's α value was 0.71. In this tool, organization-level coping strategies were not included. But the necessity of examining them was clear for more positive stress management, so organization-level stress-coping strategies were separately measured. The factors and levels of job stress were investigated using a structured questionnaire written by the author based on the review of previous studies.
Several statistical techniques were used in the data analysis. First, the differences in the general characteristics, stress-coping strategies, and the level of job stress were considered by conducting t-test and ANOVA. Both stepwise-method and enter-method multiple regression tests were conducted to consider the effects of coping strategies on the level of job stress.
Based on the above procedure and the analysis, the following conclusion was drawn:
First, in the employees of the National Health Insurance Corporation the most frequently used coping strategy is control, and the next ones are symptoms management, and avoidance.
Second, role conflict is the strongest factor of job stress, and the next strongest ones are the compensation system, job itself, interpersonal relationship, excessive roles, career development stress, and inter-department conflicts (from the strongest to the weakest).
Third, there is a significant difference in the level of job stress in the subjects by their health conditions, among other demographical characteristics. Job stress is highest in the group that responded their health condition was "very bad". The stress level was lower in the groups reported their health was "bad", "moderate", and "healthy" (from the highest to the lowest stress).
Fourth, the stress factors significantly affecting the level of job stress are excessive roles, job itself, career development, and interpersonal relationship (from the most to the least significant).
Fifth, the most powerful stress-coping strategy is avoidance, followed by control, and symptoms management.

목차 (Table of Contents)

• 목차 = ii
• Ⅰ. 서론 = 1
• 1. 연구의 필요성 및 목적 = 1
• 2. 연구 방법 = 4
• 3. 연구의 제한점 = 4
• Ⅱ. 이론적 배경 = 5
• 1. 대처전략의 개념 및 유형 = 5
• 2. 직무 스트레스의 개념과 결정요인 = 13
• 3. 선행연구의 고찰 = 21
• Ⅲ. 조사설계 = 26
• 1. 조사설계 및 조사방법 = 26
• 2. 조사도구 = 26
• 3. 자료처리 및 분석방법 = 30
• Ⅳ. 조사결과 분석 = 32
• 1. 조사대상자의 일반적 특성 = 32
• 2. 개인적 대처전략 = 34
• 3. 조직적 대처전략 = 41
• 4. 직무스트레스 요인 = 43
• 5. 직무스트레스 수준 = 46
• 6. 직무스트레스 수준에 영향을 미치는 스트레스의 요인 = 49
• 7. 직무스트레스 수준에 영향을 미치는 대처전략 = 50
• Ⅳ. 결론 및 제언 = 53
• 참고문헌 = 57
• 설문지
• Abstract