호텔종사원 직무만족 요인에 관한 이론적 고찰 = A Theoretical Study on the Job Satisfaction of Hotel Employees

다국어 초록 (Multilingual Abstract)

There is no doubt about service is the most critical edge for the success of hotel industry. As the same token, there is saying that "Happy employees are happy customers." The purpose of this study is to find out factors and attributes what constitute job satisfaction for hotel employees to make happy employees. This study employs an article review research method by APA. This study analyses, organizes, and integrates three unpublished doctoral dissertations by Korean authors. Only 8 attributes are identical in all three studies and 4 in two studies out of 57 attributes. Followings are attributes which should be considered for the future research on the job satisfaction of hotel employees. First, more opportunities for career advancement due to the growth of Korea's hotel industry and travel benefits endowed by hotel employees. Second, some psychological matters such as conflict between line and staff, stereotyping about gender and educational background, stress from cultural differences with foreign managers and customers etc. Finally, distribution of service charge, work shift, holiday and night work, performance appraisal, labor union etc as HRM practice.

목차 (Table of Contents)

• Ⅰ. 서론
• 1. 문제의 제기와 연구의 목적
• 2. 연구의 방법과 범위
• Ⅱ. 호텔 종사원 직무만족의 의의
• 1. 직무만족의 개념
• 2. 호텔종사원의 직무만족
• Ⅲ. 호텔 종사원 직무만족에 대한 선행 연구 고찰
• 1. 원융희의 연구
• 2. 박정화의 연구
• 3. 김정배의 연구
• 4. 호텔종사원 직무만족 구성요인과 속성의 비교 및 통합
• Ⅳ. 결론
• 참고문헌
• ABSTRACT