The purpose of this study was to fine consumer problems and solutions in the consumer use of credit card, phone-banking service system. The on-line questionnaire survey method was conducted and 2,172 subjects participated in this survey. &...

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https://www.riss.kr/link?id=A76475461
2003
-
591
KCI등재
학술저널
51-61(11쪽)
0
상세조회0
다운로드다국어 초록 (Multilingual Abstract)
The purpose of this study was to fine consumer problems and solutions in the consumer use of credit card, phone-banking service system. The on-line questionnaire survey method was conducted and 2,172 subjects participated in this survey. &...
The purpose of this study was to fine consumer problems and solutions in the consumer use of credit card, phone-banking service system. The on-line questionnaire survey method was conducted and 2,172 subjects participated in this survey.
The main results were as follows : 1) Consumers did not understand the contract contents very well and seller should try to make consumers understood the contract contents. 2) In consumer use of credit card, the type of consumer problems were found to be the lack of personal information security and extra cost charge to consumers. 3) In consumer use of phone-banking service system, the type of consumer problems were found to be inconvenience, wrong billing, and extra phone-bill charge. 4) Consumers were satisfied with convenience whereas, not very satisfied with security, extra charge, and service quality in use of credit card and phone-banking system.
충북지역 대학생의 가공 판매되는 한국전통음식에 대한 인식도 및 기호도 조사