1 김상묵, "중앙정부 정책과정과 시민참여" 한국정부학회 16 (16): 861-886, 2004
2 정순교, "우리나라 옴부즈만 제도 개선방안" 국민고충처리위원회 2005
3 국민고충처리위원회, "옴부즈만제도 연구자료집-외국 전문옴부즈만 운영사례연구" 중앙인쇄사 2004
4 Chambers, Gretta, "The Transition of Government and Its Consequences on Citizens"
5 National Democratic Institute, "The Role and Effectiveness of the Ombudsman Institution"
6 Wagner, Marsha L, "The Organizational Ombudsman as Change Agent" 16 (16): 99-144, 2000
7 Rowe, Mary P, "The Ombudsman’s Role in a Dispute Resolution System" 11 (11): 353-362, 1991
8 Matsunaga, Robin K, "The Ombudsman. A Paper Presented at the National Conference of State Legislatures Leadership Staff Annual Training Seminar, New Orleans, Louisiana, September 10"
9 Oosting, M, "The Ombudsman and his Environment: a Global View in:The International Ombudsman Anthology: Selected Writings" Kluwer Law International 1999
10 Caiden, G. E, "The Institution of the Ombudsman: International Handbook of the Ombudsman" Greenwood 8-9, 1993
1 김상묵, "중앙정부 정책과정과 시민참여" 한국정부학회 16 (16): 861-886, 2004
2 정순교, "우리나라 옴부즈만 제도 개선방안" 국민고충처리위원회 2005
3 국민고충처리위원회, "옴부즈만제도 연구자료집-외국 전문옴부즈만 운영사례연구" 중앙인쇄사 2004
4 Chambers, Gretta, "The Transition of Government and Its Consequences on Citizens"
5 National Democratic Institute, "The Role and Effectiveness of the Ombudsman Institution"
6 Wagner, Marsha L, "The Organizational Ombudsman as Change Agent" 16 (16): 99-144, 2000
7 Rowe, Mary P, "The Ombudsman’s Role in a Dispute Resolution System" 11 (11): 353-362, 1991
8 Matsunaga, Robin K, "The Ombudsman. A Paper Presented at the National Conference of State Legislatures Leadership Staff Annual Training Seminar, New Orleans, Louisiana, September 10"
9 Oosting, M, "The Ombudsman and his Environment: a Global View in:The International Ombudsman Anthology: Selected Writings" Kluwer Law International 1999
10 Caiden, G. E, "The Institution of the Ombudsman: International Handbook of the Ombudsman" Greenwood 8-9, 1993
11 Jacoby, Daniel, "The Future of the Ombudsman in:The International Ombudsman Anthology" Kluwer Law International 1999
12 Des Rosiers, Nathalie, "The Functions of an Ombudsman: Annotated Bibliography" 2003
13 American Bar Association, "Standards for the Establishment and Operation of Ombuds Offices"
14 Rowe, Mary P, "Similarities and Difference Between Public and Private Sector Ombudsman"
15 Rowe, Mary P, "Options, Functions and Skills: What an Organizational Ombudsman Might Want to Know" 11 : 103-114, 1995
16 Pickl, Viktor J, "Investigating Complaints: a Comments in:International Handbook of the Ombudsman: Evolution and Present Function" Greenwood Press 1983
17 de Castro, R. Adolfo, "Introduction: an Ombudsman for America"
18 Hill, Larry B, "Institutionalizing Bureaucratic Monitoring Mechanism: The First Thirty Years of Hawaii Ombudsman" Human Resources Management 1999
19 Hill, Larry B, "Institutionalizing Bureaucratic Monitoring Mechanism: The First Thirty Years of Hawaii Ombudsman" Americanizing Ombudsman 1999
20 Elwood, Sir Brian, "How to Harmonize General Ombudsman Activities with those Related to Specialized Ombudsmen" 1996
21 Center for the Study of Democracy, "European Standards and Ombudsman Institutions in Southeast Europe. Summary of Discussions at the International Conference Held on June 6-8 in Sofia, Bulgaria"
22 Bevir, Mark, "Democratic Governance" Princeton University Press 2010
23 Kostelka, Peter, "Austrian Ombudsman Board: Fostering Democracy by Mediation Between Citizens and the State"
24 Hill, Larry B, "American Ombudsman and Others; or, American Ombudsmen and ‘Wannabe’ Ombudsman. Address Delivered at the 1997 Spring Meeting of the American Bar Association Section of Administrative law and Regulatory Practice. Hotel Washington, Washington DC. April 18"