감정규율전략들, 역할동일시, 감정고갈 : 서비스 상호작용 일상성의 조절효과

이재원(Jaewon Lee),탁인철(Incheol Tak) 피터드러커 소사이어티 2020 창조와 혁신 Vol.13 No.4

본 논문의 연구목적은, 첫째, 감정규율전략들(즉, 표면연기와 심층연기)이 역할동일시를 통해 감정고갈과 관련되어 있는지를 파악하는 것이다. 둘째 연구목적은 감정규율전략들과 역할동일시 사이 관계에서 서비스 상호작용 일상성의 조절효과를 검증해 본다. 이러한 연구목적들은 종합병원 한 곳에 근무하는 192명의 종업원들로부터 얻은 데이터를 통해 검증되었다. 통계 분석결과에 의하며, 심층연기는역할동일시와 정(+)의 관계를 가지며, 표면연기는 역할동일시와 부(-)의 관계를 갖는 것으로 나타났다. 역할동일시는 감정고갈과 부(-)로 관련되어 있다. 즉, 표면연기는 역할동일시를 통해 감정고갈과 정(+)의 관계를 갖고 있으며, 심층연기는 역할동일시를 통해 감정고갈과 부(-)의 관계를 갖는 것으로 나타났다. 또한, 서비스 상호작용의 일상성은 표면연기와 역할동일시 사이 부(-)의 관계를 부(-)로 조절하는것으로 나타났다. 즉, 표면연기와 역할동일시 사이의 부(-)의 관계는 서비스 상호작용 일상성이 높을 때 두드러진 것으로 나타났다. 반면에, 심층연기와 역할동일시사이 관계를 서비스 상호작용의 일상성은 조절하지 않는다. 이러한 결과들에 대한함의는 결론에서 논의된다. The first research aim of this paper is to investigate whether emotion regulation strategies(i.e., deep acting and surface acting) is related to emotional exhaustion via role identification. The second research aim is to examine whether routineness in service interactions moderates the relationships between emotion regulation strategies and role identification. These research aims were investigated using a data set drawn from a sample of 192 employees who works for a large hospital. The results showed that deep acting is positively related to role identification, but surface acting is negative related to role identification. Role identification is negatively associated with emotional exhaustion. Deep acting is negatively related to emotional exhaustion via role identification. On the other hand, surface acting is positively related to emotional exhaustion via role identification. Routineness in service interactions appears to negatively moderate the relationship between surface acting and role identification. However, routineness does not moderate the relationship between deep acting and role identification. Some implications are discussed.

전세대출 보증 확대가 규제효과를 감쇄시키는가? - 서울 25개구 패널분석을 통한 정책수단 간 상쇄의 실증 -

김암,조현구 한국부동산연구원 2026 부동산연구 Vol.36 No.2

문재인 정부 시기 주택가격 규제정책과 전세자금대출 보증 확대가 동시에 추진되었으나, 두 정책수단 간 상호작용에 대한 실증적 검토는 제한적으로 이루어졌다. 본 연구는 한국의 전세자금대출 보증 확대가 서울 아파트시장에서 가격규제정책의 효과를 구조적으로 감쇄시켰는지를 실증적으로 검토하였다. 서울 25개 자치구의 89개월(2015년 1월~2022년 5월) 강균형 월별 패널에 노출도 기반 연속처리 이중차분(DID) 설계와 Shift-share(Bartik) 식별 전략을 적용하였으며, 전국 보증잔액과 자치구별 전세가구 비중을 결합한 전세대출 노출도를 조절변수로 설정하였다. 보증 확대는 가격규제정책의 매매가격 억제 효과를 유의하게 감쇄시켰으며, 조건부 한계효과 분석 결과 이러한 감쇄는 전세가구 비중이 높은 지역일수록 더 크게 나타났다. 식별타당성 검증(Event Study, 사전추세, share 외생성)은 식별 전략을 뒷받침하며, 대안 share·고정효과 사양·분석기간 변경을 통한 강건성 검증은 주요 결과의 안정성을 확인하였다. 이러한 결과는 가격을 억제하는 규제와 유동성을 확대하는 전세자금대출 보증의 병존이 정책수단 간 상쇄(trade-off)를 발생시켰음을 시사하며, 사전 정합성 점검, 범부처 협력, 보증 총량 관리의 필요성을 강조한다. During the Moon Jae-in administration, housing price regulations and the expansion of Jeonse loan guarantees were implemented simultaneously. However, the interaction between these two policy instruments has received limited empirical attention. This study examines whether the expansion of Jeonse loan guarantees structurally weakened the effectiveness of housing price regulations in Seoul’s apartment market. We analyze a strongly balanced monthly panel of Seoul’s 25 districts over 89 months, from January 2015 to May 2022, using an exposure-based, continuous-treatment difference-in-differences design combined with a shift-share (Bartik) identification strategy. Jeonse loan exposure, constructed by interacting nationwide guarantee balances with district-level shares of Jeonse households, is used as the moderating variable. The results show that the expansion of Jeonse loan guarantees significantly attenuated the price-dampening effect of housing price regulations. Conditional marginal-effects analysis further indicates that this attenuation was more pronounced in districts with higher shares of Jeonse households. Identification checks, including event-study analysis, pre-trend tests, and tests of the correlates of exposure shares, support the plausibility of the identification strategy. Robustness checks using alternative exposure shares, fixed-effects specifications, and sample periods also confirm the stability of the main findings. These findings suggest that the simultaneous implementation of price-suppressing regulations and liquidity-expanding Jeonse loan guarantees created a trade-off between policy instruments. They underscore the need for ex ante policy-consistency reviews, stronger cross-ministerial coordination, and systematic management of guarantee volumes.

한국의 인터넷 규제에 대한 국제,비교적 검토

김주환 ( Joo Hwan Kim ),류병운 ( Byung Woon Lyou ) 홍익대학교 법학연구소 2011 홍익법학 Vol.12 No.1

This article gropes for the reasonable level and desirable ways for Internet regulations in Korea by comparative and international analysis of these regulations. Internet which makes its users connect to ISP through a modem or similar tools is gradually expanding and developing into the network aggregate by the connecting of these ISPs and now becomes an enormous worldwide open communication network. The generalization of Internet as a global information and communication system and rapid increase of communication through is Internet not only one of the characteristics of globalization but also accelerator for the globalization. Internet brought the effects that allowed any person to access a kind of mass media which the power or the privileged in a society was permitted to in the past. Also, Internet contributed to the domestic democratization as well as worldwide democracy spreading. However, diverse expression methods through Internet sometimes cause socially negative effects such as a libel against other people, private information leakage, pornography posting and distributing, gambling site opening, and sometimes oppose national ideology or policy. Accordingly it is true that most of countries restrict Internet through different methods and levels. But the various restrictions on Internet may conflict with freedom of expressions as well as obviously discourage the function of Internet as a sole international open communication network. Major ISPs who have just as much publicity and popularity as broadcasting and newspapers could be referred as more centralistic rather than previous decentralizing in Internet communication. Therefore, it is necessary to distinguish the major ISPs which have corresponding influence to centralistic broadcasting and newspapers from the decentralizing ISPs, small scale group site, or the ``social network service``, which have anonymity and two-way communication. Any government needs to strengthen the political and legal as well as systematic regulations on Internet including real name identification and various censorships. Those regulations should be designed for the more centralistic ISPs which has broad influence in the society. However, considering the limit of applying identification and balance with foreign ISPs, it is recommendable for the decentralizing and small scale ISPs to secure the autonomy and freedom of expressions in Internet including pseudonymity and anonymity access. Also, the autonomous regulations and filtering against illegal contents still need to be strengthened. Like EU, it is necessary to open the ISP`s accountability against any willful negligence upon the acknowledgement that it clearly hosts illegal Internet contents without the ISPs` general obligation of surveillance against illegal Internet contents. It is considerable to introduce the Internet cleanup system through ``the Good Samaritan`` of ISPs in the U.S.A. Regardless of being protected by the Constitution, a user could prohibit the access to the contents which are judged too lewd or violent, by ``the Good Samaritan`` and those Good Samaritan cleanups are excused. Moreover, it should be highly supported to establish an autonomous system on Internet regulation through ISP network such as FDI of France and FSM of Germany, should be highly supported. In Korea, the KISO has been launched and tried the autonomous regulation on Internet by deleting or blocking any libel notices on Internet. Concerning Internet censorship, it is important to acquire the objective standards and criteria for the legality, legitimacy, and democratic justification. Especially, it is necessary to secure the transparency on Internet censoring system and to clearly open the reason of censorship as well as the information about the censoring target, and the filtering of Internet should be performed through explicit process. It should be technically reasonable and effective to block any harmful information the blocking itself should be at a minimum censorship or restriction on freedom of expression. Also, any person, especially Internet user, should be guaranteed to practically participate on the decision making process. Relating law should clarify the institution which has the authority of censorship, the objective of censorship, the processes of claim and relief to which all people could easily access. In order to regulate trans-boundary illegal activities under international law, international (multilateral) treaty for Internet should be established, soon.

음악사용료와 ‘관리비율’에 대한 연구- 서울고등법원 2021. 5. 13. 선고 2017나2072981 판결을 중심으로 -

최진원 한국정보법학회 2024 정보법학 Vol.28 No.3

The fee collection regulations of music collective management organizations such as the Korea Music Copyright Association (KOMCA) define the “ratio of management,” which serves as the basis for calculating broadcasting fees. This calculation necessitates accurate identification of the total number of musical works used, the frequency of use of works managed by the association, and the applicable share ratio. However, in practice, the majority of broadcasters fail to submit cue sheets, making it nearly impossible to verify the management ratio. Traditionally, fee calculations were derived from the total usage of musical works, the frequency of use of works managed by the association, and the share ratio. In response to the absence of precise data, the ratio of management was often determined through arbitrary agreements, expressed as “discount rates” of 97% or 100%. The emergence of the Korean Society of Composers, Authors and Publishers (KOSCAP) introduced new complexities, challengi ng t he e stabli shed s ystem. K BS and M BC contended that t he c ombi ned management ratios of KOMCA and KOSCAP exceeded 100%, prompting them to unilaterally reduce their fee payments starting in the fourth quarter of 2015. This led KOMCA to file a lawsuit against KBS and MBC, seeking the payment of broadcasting fees calculated at a management rate of 97% as stipulated in existing contracts. The court ultimately rejected KOMCA’s claim, ruling that fee collection must adhere to the definitions set forth in the collection regulations. However, the ruling did not specify an alternative rate, acknowledging that while the 97% rate was incorrect, the appropriate rate remained undetermined. This article analyzes legal precedents concerning the management ratio, with a focus on the Seoul High Court’s May 13, 2021 ruling (2017 Na 2072981). It explores the ruling’s implications and limitations, highlighting the ambiguities in the definition of the “ratio of management.” The paper further argues for the necessity of revising the fee collection regulations to establish clearer and more equitable standards.

Method of Identifying Buck Converter Load Without Load Current Measurements

Xia Qian,Yue Jiguang,Wu Chenhao,Lyu Feng 대한전기학회 2023 Journal of Electrical Engineering & Technology Vol.18 No.2

This paper proposes a novel method to identify the load without measuring the load current. The variation of load current in the Buck converter affects the feedback performance of the converter, influencing the maintenance of steady output voltage. To ensure the long-period and high-stability operation of the Buck converter. This paper investigates the monitoring of load changes without extra measurement sensors in the original topology. This method mainly utilizes load regulation characteristics in the Buck converter load regulation. When it is necessary to monitor the load condition, the "plug-in" observer will be connected in parallel with the load. Thus the load can be identified by measuring the voltage and bypass current through the external observer. Compared with existing identification methods for converter load, this method avoids measuring the internal parameters and variables inside the converter but only measures the output voltage and bypass current on the output side. The identification values can also be applied to determine the operating status of the converter and further predict the possible fault and failure aroused from the load. In conclusion, SIMETRIX simulations and experiments for three switching converter products under different power levels can validate the proposed method.

감정노동을 위한 감정규율전략의 선행변수 및 결과변수 연구

이재원(Lee Jaewon) 한국인사관리학회 2020 조직과 인사관리연구 Vol.44 No.4

This paper identifies the antecedents and consequence of emotion regulation strategies(i.e., surface acting and deep acting). The research model of this paper presents positive affectivity, negative affectivity, emotional demands-ability fit, job effort-reward fairness, and role identification as antecedents of emotion regulation strategies. These variables are grouped into two. One is variables associated with the need to manage emotional displays and the other is variables associated with the willingness to manage emotional displays. The grouping of variables help to offer theoretical explanations. The model also presents emotional display behaviors as their consequence. The examination of the research model is fulfilled based on a research sample of 590 drawn from a large Korean department store and a shopping mall. The results show that surface acting is positively related to emotional demands-ability fit, but is negatively associated with job effort-reward fairness. On the other hand, deep acting is positively related to positive affectivity, emotional demands-ability fit, and role identification. However, it appears to be negatively associated with job effort-reward fairness. Deep acting is positively associated with emotional display behaviors, but surface acting is not related to emotional display behaviors. Some research implications are discussed.

규제정책의 설계와 사회적 형성이론 : 제한적 본인확인제 규제형성 사례를 중심으로

김동현(Kim, Dong-Hyun),박형준(Park, Hyung Jun),이용모(Lee, Yongmo) 한국경제연구원 2011 규제연구 Vol.20 No.2

인터넷 공간에서의 정보의 급격한 확산과 이에 따른 사회적 파급력에 따라, 최근 각종 사회적 문제가 발생함에 따라 인터넷 상의 규제를 설계하고 있다. 규제의 형성 원인에 대하여 본 연구에서는 초창기 규제의 대상이 아니었던 네티즌이라고 불리우는 인터넷 공간에서 사용자들이 어떠한 사회적 형성의 변화에 따라서 규제의 형성과정을 살펴보았다. 정부의 인터넷 사용자들이 부정적으로 인식됨에 따라서 그 대상집단의 선별을 위해 본인확인제(인터넷 실명제)를 도입하고자 하였다. 하지만 인터넷 이용자들에 대한 시민사회에 대한 인식과 정부의 인식 차에 따라서 규제는 제한적 본인확인제로 설계되어 시행되었다. 본 연구는 규제정책의 설계는 합리적인 의사결정 과정보다는 실제적으로 대상집단들의 사회적 인식의 변화에 따라 규제해야 할 대상자 또는 보호해야 하는 대상자로 인식함에 따라 규제의 설계 양식이 변화한다는 것을 확인하였다. Internet regulatory policy is becoming controversial policy area as Internet and Cyber-space rapidly influential to our society and life. Anonymity has caused many social problems in internet space. Therefore some groups advocate that government should regulate internet space and the other groups advocate still liberal policies to internet arena with self-regulation. Hence internet regulatory policies has changed without consistency in Korea government. In this paper, we argue that social construction of target group as regulatee is critical factor how to design internet regulation by government and their change of social construction make change internet regulations. We analyzed how to adopt a restrictive internet real-name identification regulation depends on target regulatee groups divergence and their social construction change. We can find the internet users are recognized as positive and innovative groups as public opinion maker in initial stage and policy designed to support and promote the internet usage. But they are divided and some groups have negative image after a series focused events. Government internet policy change from supportive policy to regulatory policy. In addition, we can find there are some gap between government officials and citizen's cognition to target groups, it caused non-compliance to internet regulatory policy.

ADHD 청소년 대상 정서조절 집단프로그램의 개발을 위한 예비연구

정지혜,옥정 한국청소년학회 2023 청소년학연구 Vol.30 No.8

The purpose of this study was to develop an emotional regulation group program integrated with an experiential approach for ADHD adolescents. Through the 4 stages: planning, composing, assessment and revising, implementation, a more integrated emotional regulation group program which includes the experiential approach was developed to complement the limitations of the previous interventions based on behavioral and cognitive approach. As a preliminary study, the program was conducted for 10 sessions, 50 minutes once a week, to 6 ADHD adolescents who enrolled in a mental health support facility and its effect on emotional identification and expression ability, emotional regulation ability, positive and negative emotion experience and the effect size were investigated. As a result, firstly, the program had a significant effect on emotional identification and expression ability but it did not have a significant effect on positive and negative emotion experience. Secondly, the effect size on the improvement of emotional regulation ability was medium effect size. The significance of the study and the directions for future research were discussed.

체육고등학교 선수들의 정서인식과 인지적 정서조절에 따른 우울 및 사회불안의 구조적 관계

송정명(Song, Jeong-Myeong),강지현(Kang, Ji-Hyun) 한국체육과학회 2016 한국체육과학회지 Vol.25 No.4

The purpose of this study was Structural Relationships among depression and social anxiety according to emotional identification and Emotion Regulation of High School Student Athletes. In order to achieve this purpose, subjects were selected from customers who visited at Seoul Sport industry Fair in by using convenience sampling method. A total of 350 samples were distributed and 289 usable data were inally used in this study after eliminating 61 incomplete sample. In order to achieve this purpose, subjects were selected from high school athletes who visited at Seoul Sport industry Fair in by using convenience sampling method. By using convenience sampling method of non-probability sampling, a total 400 students athletes from Seoul, Kyungki, Chungnam and Chungbuk city were selected. Of 400 copies of the questionnaire gathered, 71 were discarded owing to having excessive missing values. The instrument was questionnaire and the data was analyzed by using SPSS 18.0 for Windows was used and reliability analysis were made. In order to abstracted factors through structure equation model using AMOS 18.0, confirmatory factor analysis was made. The results of analysis are as follows. The outcomes of survey are as follows. First, emotional identification of High School Student Athletes had positive influence on depression. Second, Emotion Regulation of High School Student Athletes had positive influence on depression. Third, emotional identification of High School Student Athletes had positive influence on social anxiety. fourth, Emotion Regulation of High School Student Athletes had positive influence on social anxiety. fifth, depression of High School Student Athletes had positive influence on social anxiety.

개인정보, 가명정보, 익명정보에 관한4개국 법제 비교분석

전승재,권헌영 한국정보법학회 2018 정보법학 Vol.22 No.3

엑스레이 사진에 환자의 이름이나 고유번호 등 인적사항이 쓰여 있지 않다면 이것을 개인정보로 볼 수 있을까. 만약 이것을 개인정보로 분류한다면 의료 데이터를 기반으로 질병 진단 인공지능을 연구⋅개발하는 딥러닝 회사는 사업을 포기해야 할 수도 있다. 정보주체의 동의를 받지 못하면 이를 촬영한 의료기관 외 제3자에게 제공하거나 목적 외로 활용하는 것이 법상 금지되기 때문이다. 엑스레이 사진은 지문정보처럼 전산 관리되지 않기 때문에 현재로서는 개인 식별에 사용될 여지가 적다. 즉, 활용상의 리스크가 낮다. 반면에, 이것을 활용하여 폐암 등의 진단을 자동화함으로써 얻어지는 가치는 국가 경쟁력과 국민의 삶의 질을 좌우한다. 이 때문에 EU, 일본, 미국에서는 그러한 데이터 활용의 길을 제도적으로 열어주고 있다. 그런데 우리나라에서는그 간 개인정보의 범위를 상당히 넓게 해석하면서, 개인식별성이 극히 낮은 정보라할지라도 보수적으로 접근하여 개인정보로서 분류하는 경향이 있어 왔다. 광범위한규제는 신산업을 위축시킨다. 우리나라에서도 개인정보의 산업적 활용의 길을 열어주기 위한 시도가 있었다. 2016. 6. 30. 정부 6개 부처 합동으로 발표한 개인정보 비식별 조치 가이드라인이 그것이다. 그런데 이것을 받아들이는 사회주체들의 관점은 크게 엇갈린다. 산업계는 빅데이터 산업의 활로를 열었다며 환영하면서도, 다른 한편으로는 위 가이드라인은 개인정보를 비(比)개인정보로 만들면 규제 적용을 면해주겠다는 당연한 내용에 불과하여종전과 달라진 것이 없다고 평가한다. 그런데 오히려 시민단체는 비식별 정보가 여전히 개인정보에 해당한다고 보아 가이드라인에 따라 서비스를 하던 공공기관과 기업을 개인정보 보호법 위반으로 고발하는 사태까지 빚었다. 한편, 일선 법원은 기술에대한 이해 부족으로 재식별 위험이 현저한 정보를 가리켜 비식별 조치 완료된 정보로판단해버리는 혼란을 겪고 있다. 물론 비식별화 제도는 외국에서도 통일이 되지 않아국가별로 가명정보의 개념 및 활용 요건을 조금씩 다르게 규율하고 있기는 하다. 다만, 적어도 EU, 일본, 미국의 법제는 구체적 사안에서 재식별 리스크에 비추어 적정한통제를 요구한다는 방향성에 있어서는 공통된다는 점을 참고할 필요가 있다. 이상과 같은 문제의식을 반영하여 2018. 11. 15. 국회에 발의된 개정법안은 개인정보 정의규정을 정비하고 가명정보 활용 여지를 열어주는 내용을 담고 있다. 개정안에대한 논의 과정에서 우리 사회의 위험 통제 역량을 검증하며 개인정보 보호와 활용의균형점을 도출할 것을 간절히 기대한다. If the information such as the patient’s name or ID is not written to the x-ray photographs, can it be treated as personal information? If this is classified as personal information, a deep-running company that researches diagnostic artificial intelligence based on medical data may have to give up the business. If the consent of the data subject is not received, it is prohibited by law to provide it to a third party or use it in further research purpose. X-ray photographs are not computerized like fingerprint information, so there is little room for personal identification at this time. Thus, utilization risk is low. On the other hand, using this information to automate the diagnosis of lung cancer is very valuable. For this reason, the EU, Japan, and the US are institutionally opening the way to utilize such data. In Korea, however, the scope of personal information has been widely interpreted. For this reason, even if the possibility of individual identification of data is significantly low, there has been a tendency to approach conservatively and classify it as personal information. This widespread regulation undermines new industries. There has been an attempt to open the way of industrial utilization of personal information in Korea - “Guideline for Personal Information De-identification Measures” has been announced by the government on June 30, 2016. However, the viewpoints of the social actors who accept this guideline are very different. Industry welcomes the guildeline because it make big data industry legal. On the other hand, the above guidelines do not seem to be different from the previous status, because it is merely a reaffirmation of the content that the information will be exempted from regulation if personal information is made into non-personal information. However, NGOs have been accused of violating the personal information protection law of public institutions and companies that have been providing services according to the guideline, because de-identified information still belongs to personal information. Furthermore, the court confuses the information with significant re-identification risk with de-identified information. Of course, the de-identification legislation is not unified globally, concepts and of pseudonym information and legal obligation around it are slightly different by each country. But it should be noted that at least the EU, Japan, and the United States legislation are common in the direction of requiring appropriate control in light of re-identification risks in specific cases. The revision bill initiated by the National Assembly reflects the above-mentioned issues, and it contains the contents to improve the definition of personal information and to open the room for industrial utilization of pseudonymised information. In the process of discussing the amendment, we are eager to verify the risk control capacity of our society and to derive a balance of protection and utilization of personal information.