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        • KCI등재후보

          서비스산업의 IT활용수준 평가모델 개발

          김현수(Hyunsoo Kim) 한국IT서비스학회 2008 한국IT서비스학회지 Vol.7 No.1

          '스콜라' 이용 시 소속기관이 구독 중이 아닌 경우, 오후 4시부터 익일 오전 7시까지 원문보기가 가능합니다.

            The purpose of this research is to develop an information technology (IT) usage level assessment model for service industry. It is necessary to develop an assessment model for service industry"s IT usage to improve service productivity. However, it is not easy to develop assessment models due to service industry"s diversity. In this paper a generic IT usage assessment model for service industry has been developed and validated through a descriptive approach. Key factors affecting service productivity have been identified and analysed. A pilot test on IT usage level has been performed to investigate the relevance and importance of IT usage indicators (factors). As a result, a set of effective IT usage indicators for service industry have been found. A short-cut model and a full scale model have been proposed for efficient and effective usage. The results of this study can be used for enhancement of service industry productivity through the increase of IT usage level.

        • 한국 IT Service 기업의 Offshore Delivery Center 추진 전략에 대한 연구

          유진호(Yoo Jin-ho), 김웅(Kim Woong), 김태균(Kim Tae-gyoon), 정재호(Chung Chae-ho), 안용현(Ahn Yong-hyun) 한국IT서비스학회 2009 한국IT서비스학회 학술대회 논문집 Vol.2009 No.3

          '스콜라' 이용 시 소속기관이 구독 중이 아닌 경우, 오후 4시부터 익일 오전 7시까지 원문보기가 가능합니다.

          03년~‘08년 동안 국내 IT 서비스 시장의 연평균 성장률은 약 49%로 한국의 IT 제조업이 세계적인 경쟁력을 갖추고 빠르게 발전하고 있는 데 반해 IT 서비스 산업은 상대적으로 느린 속도로 발전하고 있다. 이에 따라 국내의 IT 서비스 기업들은 기존 사업의 혁신, 신규 사업 및 해외 사업진출 등을 통하여 신성장 동력 발굴에 매진하고 있다. 이와는 대조적으로 글로벌 IT Service 기업, 인도 IT Service 기업과 더불어 최근에는 중국 IT Service 기업들도 ODC(Offshore Delivery Center) 혹은 GDC(Global Delivery Center)의 설립/운영을 통하여 연평균 30% 이상의 高 성장을 이루어내고 있다. 본 논문에서는 Offshore Delivery Center(이하 ODC) 추진 전략에 대한 연구를 통하여 한국 IT 서비스 기업의 바람직한 ODC 추진 전략을 제시하고자 한다.

        • KCI등재

          IT 융합서비스 및 활용기술의 기술속성에 관한 연구

          김동관(Dong Kwan Kim), 백동현(Dong Hyun Baek), 진희채(Heui Chae Jin) 한국IT서비스학회 2010 한국IT서비스학회지 Vol.9 No.2

          '스콜라' 이용 시 소속기관이 구독 중이 아닌 경우, 오후 4시부터 익일 오전 7시까지 원문보기가 가능합니다.

          The IT convergence industry is expected to create some high added-value. yet the IT convergence service is still in its introductory stage. which requires the utilization of yet to be tried future technologies and development methodologies that have been never tried in the past; therefore. there is certain risk involved regarding the success of development during the introduction of service and the development of technology. From such perspective. this study found examples of the services in the IT convergence industries and the application technologies for the real ization of those services; and conducted a research based on the examples. uSing the technical Characteristics classification; and based on the resul t. analyzed the standards and the peculiarity of technologies employed for the IT convergence service and the correlation and the complementarity between them; also identified the standards and the peculiarity of technologies required by the IT convergence services and analyzed the correlation between them; and finally analyzed the compatibility between the IT convergence services and the applied technologies. The conclusion of this study is expected to be utilized for selecting technologies for the introduction and the operation of the optimal IT convergence service and as a benchmark as well

        • KCI등재

          IT기반 커뮤니케이션 요인이 서비스재이용의도에 미치는 영향분석

          한복우(Bok woo Han), 김철수(Chul soo Kim) 한국IT서비스학회 2014 한국IT서비스학회지 Vol.13 No.3

          '스콜라' 이용 시 소속기관이 구독 중이 아닌 경우, 오후 4시부터 익일 오전 7시까지 원문보기가 가능합니다.

          As for the dimensions of service quality, reliability, responsiveness, assurance, empathy, and tangibles are the main factors that determine the company's service quality. To improve quality of service, companies emphasize the balance among the dimensions of service quality. These emphases improve definitely customer satisfaction and intention of reusing service, while communication at customer encounters give direct affects in customer satisfaction and intention of reusing service. This study shows how communications at customer encounters affect intention of reusing service and be affected by the dimensions of service quality. It especially analyzes how IT-based communications, one of physical one, such as phones, emails, messengers, and SNSs affect and be affected. In addition, it analyzes car repair service. This research uses a factor of communications at service encounter as for intermediate parameter and analyzes how it relates to dimensions of service quality and intention of reusing service. With following research model, it will analyze how IT-based communication affects intention of reusing service and be also affected by dimensions of service quality.

        • IT서비스산업 종사자의 행복모델과 지수 개발 연구

          양필규(Yang, Pill Kyu), 장윤희(Chang, Yun Hee) 한국IT서비스학회 2016 한국IT서비스학회 학술대회 논문집 Vol.2016 No.춘계

          '스콜라' 이용 시 소속기관이 구독 중이 아닌 경우, 오후 4시부터 익일 오전 7시까지 원문보기가 가능합니다.

          IT서비스산업은 대표적인 지식기반 산업이다. 전 세계적으로 IT를 인프라로 하는 신성장 동력산업의 중요성은 더욱 커지고 있으며, 대한민국은 SW 관련 경쟁력 향상을 위한 산, 학, 관 영역에서의 다양한 지원책들을 지속적으로 제시하고 있다. 그러나 최근 10여년 넘게, 관련 산업에 종사하고자 하는 전공자들 및 IT서비스산업 종사자들의 절대적인 수와 직무 만족도는 지속적으로 감소하였다. 본 연구의 목적은 IT서비스산업 종사자들이 직장에서 행복을 느끼고 창의력을 발휘할 수 있는 환경과 동력을 제공하고자 IT서비스산업 특성에 맞는 행복모델과 지표를 개발하여 관련자들에게 제공하는 것이다. 본 연구는 선행연구가 부족하여 직장인 행복모델, IT인력의 직무만족, 이직의사 등의 관련연구들을 근거로 하고 IT 전문가들을 대상으로 심층 조사하며, 시스템 다이나믹스 방법론에 따라 행복에 미치는 원인요인을 발견하여 행복모형과 지수를 개발한다. 본 연구는 연구배 경의 중요성과 시급성의 필요에 따라 수행한 탐색연구로서, IT 인력의 행복감 상승에 따라 직무역량을 높이고 IT서비스산업의 경쟁력을 높이는데 일조할 수 있을 것으로 사료된다.

        • KCI등재

          IT컨설팅에서 인지적 신뢰와 정서적 신뢰에 관한 연구

          박준기(Jungi Park), 조철현(Cheulhyun Cho), 김한별(Hanbyeol Kim), 이정우(Jungwoo Lee) 한국IT서비스학회 2013 한국IT서비스학회지 Vol.12 No.3

          '스콜라' 이용 시 소속기관이 구독 중이 아닌 경우, 오후 4시부터 익일 오전 7시까지 원문보기가 가능합니다.

          IT consulting is becoming a norm rather than exception in this age of smart work and information revolution. As IT consulting is one of the knowledge intensive services requiring high credence on both sides, maintaining a good trustful relationship is critical in sustenance of strategic partnership between business firms and IT service firms. Trust is known to be one of the salient constructs in service relationships. In this study, building from the social psychology literature, trust is conceptualized as two dimensions : cognitive and affective trust. Using two dimensions of trust as mediators, a research model is constructed for IT consulting specific context : relationship continuance intention as the dependent construct while expertise, service performance, reputation, relationship satisfaction and value similarity as antecedents of cognitive and affective trust. 145 data points were collected through a survey of IT service client project managers retrospectively asking their experience with IT consultants. Findings suggest that cognitive trust is associated with perceived level of expertise and service performance while affective trust with relationship satisfaction and value similarity, respectively. Interestingly, the paths from reputation are found to be statistically insignificant towards both dimensions of trust, indicating IT service context would be more practically outcome oriented than any other professional service context. Also, cognitive trust seems to maintain stronger influence on relationship continuance intention as anticipated. Implications and limitations are discussed at the end.

        • KCI등재

          대형 IT서비스기업의 경영성과 요인 분석 및 성장모델

          강운식,김현수,안연식 한국IT서비스학회 2010 한국IT서비스학회지 Vol.9 No.1

          '스콜라' 이용 시 소속기관이 구독 중이 아닌 경우, 오후 4시부터 익일 오전 7시까지 원문보기가 가능합니다.

          The purpose of this study is to verify the competence level of IT service companies in Korea from the view point of capability of creating customers value and outcome as an independent companies which have been growing in the captive customers(market) circumstance by performance data analysis and IT specialists survey. This study presents a growth model which emphasis on the importance of the correlation between IT service companies and captive customers. It proves that the captive customers have been being the growth power and motive of the IT service company, because IT service companies have been cumulating the competence for IT service through the service for the customers, and with this competence, IT service companies have been expanding its service out to non-captive market(customers) and got good outcomes as an independent companies. And this study proves that the captive customers who served by the IT service companies which have a higher level of service capabilities have better business outcome. IT service companies contribute to improve the IT level of the captive customers and to make the customers to increase sales by conducting IT projects.

        • KCI등재

          IT 기업의 R&D 투자 및 운영 효율성 분석 : 서비스업 및 제조업의 비교를 중심으로

          김창희(Changhee Kim), 이규석(Gyusuk Lee), 김수욱(Soowook Kim) 한국IT서비스학회 2016 한국IT서비스학회지 Vol.15 No.2

          '스콜라' 이용 시 소속기관이 구독 중이 아닌 경우, 오후 4시부터 익일 오전 7시까지 원문보기가 가능합니다.

          In this study, we conducted a comparative analysis of R&D investment efficiency and operational efficiency of IT firms using Data Envelopment Analysis (DEA). We categorized thirteen sample firms into two groups-IT manufacturing and IT service-after an extensive literature review on IT industry classification. We adopted an output-oriented twostage DEA model suggested by Banker et al. (1984) with total asset and R&D investment as input variables. Then, we constructed investment efficiency and operational efficiency by using Return on Equity (ROE) and Return on Asset (ROA) as intervening variables and operating income and Earnings Per Share (EPS) as output variables. The outcome of the analysis is summarized as follows. First of all, IT manufacturing firms were more efficient (57% on average) than IT service firms. To be specific, IT service firms showed decreasing returns to scale (DRS) with diseconomy of scale. In contrast, IT service firms showed higher operational efficiency (81.5% on average) than IT manufacturing firms. Also, we conducted a Mann-Whitney U test to compare the output of IT service firms and IT manufacturing firms. Lastly, we found a negative correlation (R2 = -.754) between R&D investment efficiency and operational efficiency which infers the trade-off between two constructs

        • KCI등재후보

          서비스 요청 관리 프로세스 개선을 통한 IT 운영비용 최적화 방안

          강운식(Unsik Kang), 배경한(Kyoung Han Bae), 김현수(Hyunsoo Kim) 한국IT서비스학회 2007 한국IT서비스학회지 Vol.6 No.3

          '스콜라' 이용 시 소속기관이 구독 중이 아닌 경우, 오후 4시부터 익일 오전 7시까지 원문보기가 가능합니다.

            Recently, researches on IT Service Management (ITSM) for improving information system operation service and information system outsourcing cost estimation model are proliferating. This study suggests a new cost model of IT operation service and optimizing method based upon the characteristics of operation service as a long-term and continuous business service for both user's and service provider's point of view.<BR>  This study explains the cost optimization model of IT operation service by improving service request management process, such as adequate reception and control, proper valuation, process management using project management methodology, effective organization and time management of service personnel. Especially in this study, service ability improvement effect and fixed operation cost reduction effect are defined to prove the proposed new cost model.

        • KCI등재

          글로벌경쟁력 관점의 IT서비스산업정책 연구

          김현수(Hyunsoo Kim) 한국IT서비스학회 2010 한국IT서비스학회지 Vol.9 No.1

          '스콜라' 이용 시 소속기관이 구독 중이 아닌 경우, 오후 4시부터 익일 오전 7시까지 원문보기가 가능합니다.

          An efficient industry structure is essential for competitive IT Service industry in a global world. The purpose of this research is to derive a policy direction paradigm for strengthening IT service industry structure. To find an effective policy direction, an in-depth analysis on deep-rooted problems of IT service industry has been conducted. The root-causes of industry problems are found with new perspectives on IT service industry, Past and present policies on IT service industry have been reviewed based on desirable industry behavior. Anew policy paradigm and a roadmap for efficient industry policy are suggested. To justify adequacy of new p이. icy direction, global benchmarking has been performed. USA, Germany, and Japan''s IT service industry has been reviewed based on global competitiveness and desirable eco-system. And an in-depth analysis has been performed for two big competitors, India and China, The adequacy of the new policy paradigm has been tested, and mostly approved. IT service industry policy needs to be transformed from manufacturing concepts to service concepts, from domestic focus to global focus, from zero-sum policy to positive-sum policy, from supplier focus to market focus, from internal industry itself to co-growth with main industries. etc. The results of this study can be used for policy adjusting and policy making to strengthen IT service industry''s global competitiveness and to improve long-term performance of Korean economy. Further in-depth researches with quantitative analysis will be needed to fully justify the adequacy of the derived new policy directions

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