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호텔 일선직원의 지각된 고객언어폭력, 감정고갈, 임파워먼트, 스트레스 대처전략, 서비스 회복성과 및 이직의도 간의 구조적 관계
이원옥 ( Won Ok Lee ) 관광경영학회 2015 관광경영연구 Vol.66 No.-
The purpose of this study is to empirically analyze the structural relationship between the degree of their empowerment, stress coping strategies, emotional exhaustion, and recovery services and front-line staff turnover intention and a sample of the material-star hotels in Seoul. In particular, the perception of the customer verbal emotional exhaustion, exhaustion and emotional impact on the degree of separation performance and service recovery attempts to analyze the influence of service recovery performance and turnover intention. Customer verbal emotion-focused coping strategy is poured into (-) influence of emotion-focused coping strategies had a positive effect on emotional exhaustion. Empowerment is having a positive effect on problem-focused coping strategies and service recovery performance, emotional exhaustion, the sub-investigation was to influence the (+). Violence customer language having a positive effect on emotional exhaustion, emotional exhaustion unit for service recovery performance (-) affect of the uijik There was also a positive effect (+). When viewing based on the analysis above, the hospitality to achieve competitive advantage under the fierce business environment, competition day as particularly tourist hotels of the company and maintain in order to be proactive service recovery efforts of staff urgently required reduction in the turnover rate of employees excellent staff It shall prevent the departure.
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이원옥 ( Won Ok Lee ) 개혁신학회 2012 개혁논총 Vol.24 No.-
마태는 마태복음을 기록하면서 구약성경에서 메시야에 대하여 예언한 것들을 예수께서 어떻게 성취하심으로 그리스도가 되셨는가를 확증해 보여 주고 있다. 1장 1절부터“다윗과 아브라함의 자손 예수 그리스도의 세계라”고 선언 하면서 다윗의 왕위를 이은 예수께서 그리스도라고 전하고 있다. 먼저 신분상 조건으로 그리스도가 되기 위해서는 첫째, 나단이 예언한(삼하 7:16) 다윗의 왕 위를 이를 수 있는 자임을 확증해 보이고(1:1-17), 둘째는 하나님께서 직접 말씀 하신(창 3;16) 여인의 후손으로 태어났으며(1:18-25), 셋째는 미가가 예언한(미 5:2) 베들레헴에서 태어났으며(2:1-12), 넷째는 애굽에서 건진 내 아들이 되어 야 한다는 예언을(호11:1) 성취했으며(2:13-22), 다섯째는 이사야가 예언한(사 11:1) 나사렛 사람이 되심으로 (2;23) 메시야의 자격이 있음을 보여 주었다. 부모와 동방박사, 헤롯 왕, 종교지도자들, 세례 요한, 하나님, 마귀까지도 예 수께서 하나님의 아들로 구원을 이룰 메시야임을 말해 줌으로 외적증거를 얻 게 된 것이다. 산상수훈을 통하여 자신이 하나님의 나라에서 온 그리스도라는 사실에 대하여 확증해 보여 주었고, 표적을 통하여도 메시야가 되었음을 확증 해 주셨다. 이렇게 예수께서는 자신이 그리스도가 될 자격이 충분함을 입증하 고 난 후 십자가에서 죽으시고 장사 지낸바 되었다가 삼일만에 부활하심으로 완전하게 그리스도가 되었음을 선포하라고 제자들에게 부탁하였다. 이러한 마태복음의 저자의 의도에 따라 설교자는 직접 목격한 자처럼 감각을 통하여 보고 느끼고 만질 수 있도록 설교해야 청중들이 하나님을 직접 성령 의 역사를 통하여 만날 수 있게 되어 증인의 삶을 살 수 있게 된다. 그래서 센스 어필을 통하여 마태의 의도에 따라 마태복음을 설교해야 한다는 것이다. Through the truth of Jesus being Christ, the Son of God, Matthew speaks of the doctrine of Soteriology. In his introduction in Matthew 1:1, “the record of the genealogy of Jesus Christ the son of David, the son of Abraham,” Matthew proclaims and testifies the truth that Jesus is the Son of God and has come to fulfill the covenant of David. Christ Jesus, being the Son of God, is outwardly testified through 1.the genealogy, 2.the birth of Jesus through Mary and Joseph, 3.the kings of orient, king Herod, the religious leaders, 4, John the Baptist, 5.God, 6.and Satan`s testimony. An inward testimony of Jesus himself being the Son of God is also evident through 1.the constitution of heaven, 2.the lives of God`s children, 3.and signs. The doctrine of soteriology Matthew speaks of are through the confessions of those who profess that Jesus is the Christ, the Son of God. And through these confessions, the privilege and the life of sonship of God is given. This is not only evident in Matthew. John testifies the divinity of Jesus, who is Christ, the Son of God. Luke speaks of Jesus Christ as the Son of God through His human characteristics. Mark speaks of Jesus being the Christ and the Son of God through both His divine and human nature. The evidence presented that Jesus being the Son of God and Christ, is a testimony that He is the Son of God and is together as a family with God the Father. This is the doctrine of soteriology which Matthew is speaking. As it is written in Matthew 16:17, “for this was not revealed to you by man, but by my Father in heaven,” The Lord is proclaiming that salvation is in God the Father.
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이원옥 ( Won Ok Lee ),장미숙 ( Mee Sook Chang ) 한국미용학회 2011 한국미용학회지 Vol.17 No.3
This is the study to illuminate the role as the social medium of the hair style by emphasizing the concept of green environmental resources through the hair design. To examine the Junk Art expressed in hair design, this study collected photographic works through the internet and beauty magazines, divided the cases applying the Junk Art materials into natural materials and artificial materials on the basis of previous studies, and classified the cases applying the Junk Art expressional type into Merz, Combine, Set and Agglomeration, Assembly and Compression. Kinetic waste was excluded because the use of motors or wheels has limits in application in hair design. To produce the works, this study produced six works in total by applying the Junk Art expressional type, using household waste such as cans, wire, bulbs, videotapes, cassette tapes, perforated stockings, discarded clothing, and hairpiece on the basis of the data analyzed above, and by using the materials that had their life ended although the form was not broken, or the things which missed the opportunity to be used. Through this study, it is considered to serve as the infinite origin of design in creating a new style through the material of Junk and the expressional method, and playing a role in enhancing the value of hair style.
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이원옥(Won Ok Lee),진병렬(Byung Reol Jin) 한국호텔관광학회 2001 호텔관광연구 Vol.3 No.2
For 30 days starting from June 1, 2002 about three and a half million spectators, both foreigners and natives, are expected to flock to the succer-ball stadiums of ten cities in South Korea alone, and now is the time for the host to contemplate not only a successful performance of the 2002 World Cup Football Games but also maximization of its economic results. Among a few preparation plans for the coming global event, a plan of demand and supply for accomodations. The writer holds growth of the number of foreign visitors may depend on an effective supply and control of domestic lodgings and catering services. This study aims at grasping the possible demand of rooms during the period of this World Cup Football Games, at checking hotels and sleeping houses of all the applicable cities by making an analysis of their capacities in scenario, and at devising a plausible measure for attracting foreigners by making up deficiency.
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이원옥(Won Ok Lee),조민(Min Cho) 한국호텔외식관광경영학회 2009 호텔경영학연구 Vol.18 No.6
The purpose of this study is to the analyse determinants of markets segmented by types of purchase motivation of wine consumers using variables such as wine purchasing attributes, wine purchasing behavior, demographic characteristic and so on. Data was collected from wine consumers for about a month from September 1, 2007 to September 31. And these authurs conducted factor analysis was conducted for data reduction and custer analysis was fulfilled to devide sample into 4 groups depend on purchase motivation using 283 valid samples. Multinomial Logit model was applied with Limdep program. The results of analyzing determinants by types of purchasing motivation and effect rate between variables were as follows: It shows that cluster is influenced by preferred producing country, no. of tasting, type of wine company, information source, level of education, occupation and income. The result showed that regional characteristics, product information, product characteristics and level of perceived value was significantly effect on wine purchasing motivation.
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