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It is difficult to comprehend all different requirements of facility management (FM) including the easiness of maintenance and management, the convenience of spatial use, and ever-changing demands from the future users. For mega complex building facilities, this difficulty is currently coupled with the lack of construction guidelines, regulations, and systems for comprehensive FM. For example, the remodelling, maintenance, and repair works are operated without proper interrelations between construction systems. Systematic management must be conducted according to the distinct characteristics of each building. Therefore in order to meet the requirements by rapidly changing society and the construction industry, new direction for standards and systems are needed considering the present construction management system. Medium-and-long term management strategy for life cycle evaluation of buildings are of great importance. Especially, owing to the mass production and uniformity prevailed in this country, many inefficiency problems are occurring now. In order to solve these problems, life cycle evaluation of the buildings in the planning or design phase is needed. Sustainable flexibility, universal design, long-life buildings with performance improvement are needed. To do this, firstly, the concept of flexible buildings need to be applied in order to easily meet the changes. And also it is asked to devide the building elements into ‘support' elements and ‘infill' elements. Nextly, public environments like public facilities, public buildings, parks, roads, etc. must be used by disabled person, the elders, etc. with the non-disabled person within the circumstances of elderly society occurred rapidly in the world. To put the concept of universal design in reality is essential. And each building components has a different life-span, so we must plan the ‘support' elements and ‘infill' elements according to their own life-span. Efficiency improvement as for a long life building is needed by considering all of these issues. Green campus introduced in this article is an example of the large complex facilities, which shows the future direction to solve the problems of communication with the community, environment and energy through sustainable curriculum development, and the practical movement accordingly. Green campuses are the facilities which are needed to fulfill socioeconomic environment changes to meet new conception of universities and sustainable growth. Now the types of characteristics are to be analyzed through the cases of domestic and intranational green campuses. And life cycle evaluations in the planning and design phase are to be illustrated. Also through these case-study reviews, we are going to suggest the planning factors to be asked for the life cycle evaluation of green campus on the side of sustainable flexibility, universal design to combine various classes of people, long life buildings for performance improvement. Finding of this study indicates the importance of new resources, internal energy, waste reduction at the side of national problems in the trend of paradigm shift of sustainable development in the world circumstances. At the point of seeking the way to the advanced country, quality improvement of the buildings and the transition toward bountiful life of the nation is possible to change new standards of construction.
패러다임이 변화하면서 서비스 마케팅의 비중은 크게 증가하고 있으며, 이러한 상황하에서 품질있는 서비스를 제공하는 것은 기업성공의 필수과제가 되어 가고 있다. 특히, 서비스 접점에서 발생하고 있는 고객과 서비스 제공자의 상호작용은 고객이 인식하고 있는 서비스 품질에 상당한 영향을 미치고 있는 것으로 나타나고 있다. 따라서 본 연구에서는 서비스 접점에서 고객들이 어떠한 형태로 서비스 제공에 참여하게 되고, 서비스 제공자는 그 고객들을 어떻게 통제할 수 있는지를 다루고 있는 서비스 제공모델(Service Delivery Model)을 기본으로 해서 서비스 품질이 어떠한 형태로 서비스 가치에 영향을 주는지를 체계적으로 살펴보았다. 연구결과, 서비스 접점에서 서비스 제공자의 통제가 높거나 낮은 경우 모두 고객의 참여도가 높을수록 고객이 느끼는 서비스 가치가 증가하는 것으로 나타났으며, 통제가 낮은 경우보다는 높은 경우에 고객의 참여도가 서비스 가치중대에 미치는 효과가 더욱 큰 것으로 나타났다. 특히, 서비스 제공모델에 따라 서비스 품질차원 및 희생차원은 서비스가치에 서로 다르게 영향을 미치고 있는 것으로 나타나, 서비스마케터 입장에서는 서비스 제공시 자사의 서비스가 어느 유형에 포함되는지를 판단하여 그 유형에서 서비스 가치제고에 중요한 역할을 하는 서비스 품질차원 및 희생차원에 자사의 자원을 집중투자하여 보다 경쟁력있는 마케팅 전략을 수립할 수 있게 되었다. As the quality movement is beginning to take shape in the service sector, the shift to a quality focus becomes essential to the competitive survival of service business. The purpose of this paper is to analyze the effect of interaction between customer and service provider on perceived service value in service encounter using service delivery model, which is based on two key factors such as customer participation and service provider's control. Support is found for a number of the hypothesized structural relations. Some implications for service marketing practice are discussed briefly.
In this rapidly changing environment in the 21st century, countries around the world interact closely with one another to respond to changes. As the home of knowledge, universities are exercising more influence on the state and local communities than before as well as being asked to come up with new requirements to respond to such changes. The study aims to derive new concept of sustainable global campus planning based on theories and researches of university facilities planning and campus planning to respond to university"s needs for sustainable growth, enhanced competitiveness and globalization. For global university campus, it is hard to find related research. Therefore, through this study analyzes the types and characteristics of global campuses, and redefines the elements of its architectural planning. Design elements drawn by centered architectural design are classified and patterned, and this research presents the new concept of campus planning by introducing Pattern Language. The proposed planning method of global campus is used the method of combining Pattern Language. This is a new concept of campus planning methods as a prototype, and in the further study, a variety of examples and detailed sector research is required.
In apartment buildings, casualties, especially fatalities have occurred in balcony areas in fires if residents fail to escape to the main entrance. Potential consequences of a particular infrequent event should be considered. In attempting to design apartment buildings for fire safety, alternative escape methods such as vertical penetration could be considered. The purpose of this study is to investigate present building regulations regarding apartment buildings and examine pros and cons of the current escape method and alternative escape methods. Focus group interview was conducted to discuss problems of fire escape methods. In addition, questionnaires were distributed to field professionals working in architecture, construction and related industries. Among 500 questionnaires distributed, 192 questionnaires were collected. Usable 162 questionnaires were analyzed using SPSS 15. Regarding alternative fire escape methods, several concerns were mentioned. Safety, privacy, security, effectiveness of escape, water proof problems were raised. Based on the opinions, vertical penetration between apartment unit appeared more safe, secure, effective than horizontal penetration. However, both methods have its own pros and cons under specific contexts. Alternative escape methods need be considered for a selective options for residents in case of fire.