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        • KCI등재

          도서지역 리조트 종사원의 감정노동, 직무스트레스, 고객지향성, 직무몰입에 미치는 구조적 영향에 관한 연구

          이승일 ( Lee Seung-il ), 문주호 ( Moon Ju-ho ), 권욱 ( Kwon Wook ), 송경용 ( Song Kyoung-yong ), 이동신 ( Lee Dong-shin ) 한국도서학회 2017 韓國島嶼硏究 Vol.29 No.3

          서비스 산업은 노동집약적 산업으로서 직원 개개인의 역할이 매우 중요하며, 서비스를 제공하는 직원은 고객과의 상호작용을 위해 친밀성을 갖추는 것이 중요하며, 무형의 형태로 제공되는 서비스 품질은 직원들에 의해 제시되기 때문에 구성원들에게 바람직한 감정표현을 연출할 것을 요구하고 있으며, 서비스업에서 추구하는 서비스 만족도 또는 고객 만족도는 기업 경쟁력의 핵심으로 인지되고 있기 때문에 직원들은 조직이 요구하는 감정표현의 규범에 의해 본인의 느낌이나 감정을 고객에게 연출하도록 강요되고 있다 이에 본 연구에서는 감정노동을 크게 내면행위와 표면행위로 구분하여 감정노동자의 감정노동행위가 직무스트레스에 어떠한 영향을 미치고 있는지, 직무스트레스가 고객지향성과 직무 몰입에 어떠한 영향을 미치는지에 대하여 실증적으로 검증하고자 한다. 특히 서비스업에 종사하고 있는 감정노동자를 대상으로 종업원의 효율적 관리 방안을 위한 시사점을 도출하고자 한다. 본 연구에서는 설문지법을 통해 수집된 자료를 활용하여 가설검증을 하였다. 설문조사 대상은 도서지역에 위치한 3개 리조트 종사원을 대상으로 설문을 실시하였다. 설문지는 총 410부를 배포하였으며, 그 중 383부를 회수하였다. 회수한 설문지 중 응답을 일부만 한 경우와 처음부터 끝까지 동일하게 응답한 경우 등 불성실한 36부의 설문지를 제외한 347부를 최종분석에 사용하였다. 검증결과를 요약하면 다음과 같다. 첫째, 감정노동의 하위변수인 표면행위는 직무스트레스에 유의한 정(+)의 영향을 미치는 것으로 나타났으며, 내면행위는 직무스트레스에 유의한 부(-)의 영향을 미치는 것으로 나타났다. 둘째, 직무스트레스은 고객지향성에 유의한 부(-)의 영향을 미치지 것으로 나타났다. 셋째, 직무스트레스는 직무몰입에 유의한 부(-)의 영향을 미치는 것으로 나타났다. 본 연구는 도서지역에 위치한 리조트에 근무하고 있는 감정노동자를 대상으로 종업원의 효율적 관리 방안을 위한 시사점을 도출한 점에서 의의를 찾을 수 있다. The roles of each employees in service industry are very important because it is labor intensive industry. Thus the employee who offers the services needs intimacy with customers to interact and to satisfy. The service is in intangible, therefore the service quality is known by the service employees. For that reason, the service companies require the employees to express their emotion moderately. On account of the customer satisfaction is the core competitiveness of the company, employees were forced to express their emotion according to the manual of the emotional expression which was required by the company. Hence, this study was conducted to find out the influences of the employees' emotional behavior on the job stress and also the influences of the job stress on the Customer Orientation and job commitment. This study was verified by the collected data using survey method. The survey was conducted the employees who work for three different resort in island area. the questionnaire were distributed 410 and collected 383, and 347 were used finally after removing insincere 36 responses. The results are as follows; First, the surface behavior affect job stress positively, internal behavior affect job stress negatively. Second, the job stress affects the Customer Orientation negatively. Third, the job stress affects the job engagement negatively. This study was examined to suggest the effective management of employees who are emotional workers in service industry. The practical implications were suggested in the study.

        • KCI등재

          해양강국 건설을 위한 해양수산부의 창조경제 실현방안

          이웅규 ( Woong Kyu Lee ), 이동신 ( Dong Shin Lee ) 한국도서(섬)학회 2013 韓國島嶼硏究 Vol.25 No.2

          The “Creative economy” has been the keyword since the inauguration of President Park, Geun-Hye. Recently, the government and civilian experts have been proposing various ideas and theories concerning creative economy. This study would like to offer an innovative method regarding creative economy. The study is based upon policy studies involving marine technology, and includes actual applications. The Ministry of Ocean and Fisheries hopes to nurture marine industries in order to fulfill a creative economy, and also focuses on training and educating industrial talents to attain that goal. However, what we need most is a collaborative governance. Although the Ministry of Ocean and Fisheries is the leading agency on the construction of Korea`s maritime power, we still need more marine technology and the help of scientific institutions. Government ministries and agencies should get more involved and share the available resources by having a open and cooperative mind. The administration needs to promote short-term strategy and systems that can have a social impact. This will also lead to inducing support from the public. In addition we need policies that can spread success cases and boost confidence among the members. Thus, in order to promote a creative economy, we need a prominent example of a creative economy along with a short-term strategic goal. Opening, sharing and the creative usage of marine technology will surely be the core engine in achieving a successful creative economy under the Park Geun-Hye administration.

        • KCI등재

          어메니티를 이용한 어촌관광활성화 방안에 관한 연구- 신안군 비금도를 중심으로-

          이계열 ( Kye Yeol Lee ), 이동신 ( Dong Shin Lee ) 한국도서학회 2012 韓國島嶼硏究 Vol.24 No.3

          When it comes to industrialization, Korea has continuously focused on growth matters. This brought isolation of island regions, which are outside the developmental axes. Also, compared to the land, the island region showed higher decrease in village income and population. In contrast, the coastal fishing village had a friendly ocean environment and their own unique cultural tradition. The fishing village in the coastal area has its own amenity and a different atmosphere which people living in the city can`t experience. Thus, due to the village`s unique environment and charm, marine tourists visiting those islands are increasing. Bigeumdo is plentiful in natural tourist resources, folk custom, cultural resources and industrial tourism resources. Moreover, Bigeumdo`s Suncho(Spanish-like) is nationally well known. Also the famous sun-dried salt is produced in this island. Since Bigeumdo holds diverse tourism resources, we can create both material and immaterial tourism resources by using Bigeumdo`s unique amenity. Moreover you can also enjoy the blue tourism. This research suggests the concrete examples for the “development of experiential program” to enhance tourism. With this, we emphasize formation of regional committee and public planning and the desperate need for central & local government support.

        • KCI등재
        • KCI등재

          전라남도 어촌 6차 산업 활성화 방안-무안 습지보호지역을 중심으로-

          고영구 ( Koh Yeong-koo ), 오강호 ( Oh Kang-ho ), 이동신 ( Lee Dong-shin ), 윤석태 ( Youn Seok-tai ), 차성식 ( Cha Seong-sig ), 김해경 ( Kim Hai-gyoung ) 한국도서학회 2017 韓國島嶼硏究 Vol.29 No.3

          어촌 6차 산업은 창의력 및 상상력과 과학기술, ICT 융합을 통한 새로운 시장과 산업 육성으로 양질의 많은 일자리 창출을 위한 경제 패러다임이다. 해양수산부는 어촌 6차 산업화를 통해 수산업의 고차산업화를 통한 부가가치 증대를 추진 중이다. 이 연구는 무안 습지보호지역의 어촌 6차 산업을 위한 정책 및 여건, SWOT 분석, 산업화 추진에 대한 방안을 분석하였다. 무안 습지보호지역은 우리나라 습지보호지역 1호로, 무안군은 습지보호지역의 체계적으로 보전 및 관리를 위한 인프라를 구축하고 있다. SWOT 결과에 따른 연구지역의 강점 요소는 습지보호지역으로 천혜의 자연환경, 우수 인프라 확보, 무안군의 습지보호를 통한 지역 발전의 강한 의지를 들 수 있다. 약점 요소는 수산업의 영세성, 6차 산업의 관리역량 부족, 기초 및 강공 R&D 기반 취약성이다. 기회 요소는 국정과제, 해양수산부의 6차 산업화 추진 확대, 무안군의 체험형 관광 거점 조성 등의 정책적 지원 의지가 크다. 위협 요소로는 어업종사자 감소와 노령화, 지역간의 연계, 어촌계의 이해관계 상충 등이 있다. 연구지역 어촌 6차 산업화를 위해서는 어업을 기본으로 한 1차 산업부문의 조직화가 가장 중요하며, 지속적인 발전을 위해 지역 단위로 생산부문 조직화가 이루어져야 한다. 특히, 무안 습지보호지역의 어촌 6차 산업화는 천혜의 수산 및 농축산 자원과 특산품(1차 산업), 수산품 및 특산품 가공(2차 산업), 유통·판매 및 습지보호지역의 문화, 체험, 관광, 서비스(3차 산업) 등을 연계함으로서 새로운 부가가치를 창출하는 방향으로 추진하여야 한다. 무안 습지보호지역 어촌 6차 산업화의 SWOT 분석 결과를 토대로 볼 때, 무안생태갯벌센터 중심의 3차 중심형 사업으로 진행하는 것이 지역 특색에 맞는 가장 효율적인 것이 될 것이다. 또한, 전라남도 어촌 활성화를 위한 6차 산업은 비교우위 자연자원과 산업구조별 차별화를 통해 특화되어야 한다. 1차 중심형 산업화는 벌교 및 장흥 지역, 2차 중심형 산업화는 영광 및 완도 지역, 3차 중심형 산업화는 무안 및 순천 지역 등이 적절한 것으로 판단된다. This study considered 6<sup>th</sup> industrialization activation plan to Muan tidal wetland protected area in the sides of policies, conditions, SWOT and industries. The study results would be used in 6<sup>th</sup> industrialization and specialized policies on fishing villages in Jeonnam province. Muan tidal wetland protected area is across Hyeongyeong and Haeje myeon areas and designated as the 1<sup>st</sup> of wetland protected ones. Advantages of the area indicated by SWOT analyses are excellent natural environment, suitable Infra construction, and energetic willingness to community development. Meanwhile, the analyses show following weak points a small-scale fishery, deficiency to driving 6<sup>th</sup> industrialization, and weak foundation for basic to strong R&D. In the analyses, chances are strong policy supports on government task, promotion of 6th industrialization by the Ministry of Oceans and Fisheries(MOF), and establishment of empirical tour-hub. In addition, threats in the analyses list as aging and downsizing of fishery people, connection among areas, and beneficial conflict between each fishery group. The 6<sup>th</sup> industrialization of fishing village in the study area needs to organize 1<sup>st</sup> industry as fishery, most of all, and production section for sustainable development, next. Especially, the industrialization is most effective in areal characteristics that it would work in a central 3<sup>rd</sup> industrial role of Muan Ecological Tidal Flat Center on the bases of above SWOT analyses. In addition, it needs specialization to reveal relatively advent natural resources and industrial structures with respect to 6<sup>th</sup> industrialization for fishery development in Jeonnam province. In the perspective, it is recommended that 1<sup>st</sup> centered area is Beolgyo-Jangheung, 2<sup>nd</sup> area is Yeonggwang-Wando, and 3<sup>rd</sup> area is Muan-Suncheon in centered industrialized areas.

        • KCI등재

          목포시 사회간접자본의 상대적 수준에 관한 연구

          이동신(Lee Dong-Shin) 한국도시행정학회 2003 도시 행정 학보 Vol.16 No.2

          The expansion of the Social Overhead Capital plays an important role on the strengthening of the regional competitiveness as well as of the national economy. The purpose of this study is to indicate the direction of policy for the investment of the Social Overhead Capital(SOC) in order to approach the average level of all the cities and the sectional equalization of SOC in Mokpo. There were three times about the study on SOC of Mokpo before this study. The index for all the datum has been made use of in all the studies to estimate the relative position of mokpo in terms of SOC. This index could be got by selecting the average of all the cities in Korea as the basis of estimation. If the index value is above the unit, the relative position of SOC in mokpo can be valued in excess of the average level of all the cities. On the other hand, if the index is below the unit, the level can be valued under the average. This study can be summarized as follows. As for the sectional SOC, Mokpo was in poor condition as compared with the average level in case of the length of road per one hundred of inhabitants, the prime cost of water supply, the ratio of running water, the supply rate of sewerage, and the sewerage facilities in 2000. Therefore, the investment policy of SOC should be concentrated upon such sectors to enhance the equalized regional development. Mokpo should be interested in the direction of policy for the investment of SOC in order to approach the level of all the cities and the sectional equalization of SOC. That would approve to improve the quality of life in region and to bring the equalized regional development.

        • KCI등재

          촌도,손죽도 관광개발의 가치성에 관한 연구

          이동신 ( Dong Shin Lee ) 한국도서(섬)학회 2010 韓國島嶼硏究 Vol.22 No.4

          Chodo & Sonjukdo have the potential value of becoming a region for tourists, even though the islands are in quite a distance(92.7km) from the Yeosu`s harbour. It takes one hour and thirty minutes from the harbour to the islands. The islands hold a lot of interesting characteristics related to historical facts, cultural resources, natural scenes, etc. The aim of this research is to place emphasis upon the value of Chodo & Sonjukdo in regards to tourist resources. We could find out its precious value by considering the facts as below: Firstly, we can indicate that the oriented-ocean development and Expo 2012 YEOSU KOREA will give a spread effect to Chodo & Sonjukdo. Secondly, two islands are located near Geomundo & Baekdo, a place famous for its marine scenic beauty and the Dadohee Marine National Park. Therefore a lot of tourists will visit Chod & Sonjukdo after their tour in the Geomundo area. Thirdly, especially in Sonjukdo, there was sea fight in 1587, where the general, Dae-Won Lee went to fight the war against Japanese in the ocean near these islands. It is also known that the people of Chodo& Geomundo have developed the Ullungdo & Dokdo since 1892. Fourthly, in Chodo & Sonjukdo there are many tourist resources which are very beautiful, and thus provide a enjoyable natural scene for tourists. Fifthly, Chodo & Sonjukdo have high value when we consider its linkage tourism with other near-by islands such as Geomundo. Sixthly, its characteristics hold many elements that will attract tourists. Its marine experience, indigenous products, special food and food culture, and also the lodging in a private house are inherent only in Chodo & Sonjukdo. Lastly, we can also propose that the place marketing and storytelling for special assets of two islands will contribute the activation of its local economy.

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