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서비스사회 관점에서의 서비스 개념에 대한 현대적 해석 및 서비스 분류 제안
채종대(Chae, Jongdae),김현수(Kim, Hyunsoo) 한국서비스경영학회 2018 서비스경영학회지 Vol.19 No.1
Service is a term that has been familiarly used in daily life such as repairing purchased products, friendly customer service, price discounts, and complimentary offerings. As these services were named Service Science (SSME) by IBM in the United States and emerged as an American Innovation Methodology in 2004, global discussions on new definitions and visions quickly began. As the recognition of Service Science (SSME) as a new concept and tool for innovation and increasing productivity in the service industry has grown, there has been a diversity of studies into new service concepts and methodologies from the industrial and business perspectives to date. However, new concepts and perceptions of services have already reached the process of socialization as a new social norm that goes beyond the boundaries of economy and industry. Therefore, this study intends to reinterpret the definition of service concept from the macro perspective of the social dimension, and to suggest a basic service category classification category which can be the basis for new discussion.