스포츠센터의 조직공정성, 조직신뢰, 조직냉소주의 및 조직시민행동의 관계

주형철 ( Hyung Chul Joo ),석부길 ( Boo Gil Seok ) 한국스포츠정책과학원(구 한국스포츠개발원) 2011 체육과학연구 Vol.22 No.2

이 연구는 스포츠센터 종사자들이 인식하는 조직공정성과 조직시민행동의 관계를 조직신뢰와 조직냉소주의의 경쟁적 매개모형을 통해 보다 포괄적이며 정교하게 규명해 보는데 그 목적이 있다. 그리고 이를 통해 스포츠센터의 효과적인 인적자원관리를 위한 시사점을 도출하고자 한다. 이를 위해 서울시에 소재한 시청 및 구청생활체육센터와 사설 대형 스포츠센터 및 호텔 스포츠센터의 종사자들을 대상으로 설문조사하였다. 이 연구의 가설검증을 위한 자료분석방법으로는 구조방정식모형을 사용하였다. 분석 결과, 첫째, 스포츠센터 종사자들이 인식하는 조직공정성 중 상호작용공정성은 조직시민행동에 정적(+)으로 유의한 영향을 미치는 것으로 나타났다. 둘째, 스포츠센터 종사자들이 인식하는 조직공정성 중 분배공정성과 상호작용공정성이 조직신뢰에 정적(+)으로 유의한 영향을 미치는 것으로 나타났다. 셋째, 스포츠센터 종사자들이 인식하는 조직공정성 중 분배공정성과 상호작용공정성이 조직냉소주의에 부적(-)으로 유의한 영향을 미치는 것으로 나타났다. 넷째, 스포츠센터 종사자들이 인식하는 조직신뢰가 조직시민행동에 정적(+)으로 유의한 영향을 미치는 것으로 나타났다. 다섯째, 스포츠센터 종사자들이 인식하는 조직냉소주의가 조직시민행동에 부적(-)으로 유의한 영향을 미치는 것으로 나타났다. 여섯째, 스포츠센터의 종사자들이 인식하는 조직공정성(분배공정성, 상호작용공정성)과 조직시민행동의 관계에서 조직신뢰는 매개하는 것으로 나타났다. 일곱째, 스포츠센터의 종사자들이 인식하는 조직공정성(상호작용공정성)과 조직시민행동의 관계에서 조직냉소주의는 매개하는 것으로 나타났다. 종합해 보면, 경쟁적 매개모형을 통해 분석했을 때, 조직신뢰의 경우 분배공정성 및 상호작용공정성과 조직시민행동의 관계에서 매개하는 것으로 나타났고, 조직냉소주의의 경우 상호작용공정성과 조직시민행동의 관계에서 매개하는 것으로 나타났다. This study attempted to analyze the relationship among organizational justice, organizational citizenship behavior (OCB), organizational trust and organizational cynicism on employees of sports facilities. For the objective of this study, a survey was conducted to employees who work for the hotel sports centers and large private sports centers. Data from 342 employees were used for examining the study model by structural equation model. The results of this study were as follows. Frist, the analysis had positive effects of interactional justice on OCB. Second, perceived distributive justice and interactional justice had positive effects on organizational trust. Third, perceived distributive justice and interactional justice had negative effects on organizational cynicism. Fourth, organizational trust had positive effect on OCB. Fifth, organizational cynicism had negative effect on OCB. Sixth, organizational trust had mediation effects between distributive justice & interactional justice and OCB. Seventh, organizational cynicism had mediation effects between interactional justice and OCB. This study discussed theoretical and practical implications with directions for future studies.

상업스포츠센터 조직구성원의 임파워먼트와 조직냉소주의 및 고객지향성의 관계

주형철(Joo, Hyung-Chul),임범규(Im, Bum-Gyu),이민규(Lee, Min-Kyu) 한국체육과학회 2012 한국체육과학회지 Vol.21 No.1

The purpose of this study is to analyze the relationship among organizational cynicism, customer orientation and empowerment recognized by the sports center employees. To achieve this objective, survey was done to those employees who work for the hotel sports center, large private fitness club, and citizen’s sports center in seoul and a total of 401 questionnaire were used. To analyze data, exploratory factor analysis and reliability analysis were executed by using SPSS 16.0. Also, confirmatory factor analysis was conducted using Amos 16.0 and to test a mediating effect, Baron & Kenny’s(1986) procedure was used. For the verification of model suitability and of research hypotheses, path analysis was made. The result of this study was as follows. Frist, this study showed positive effects of competence, self-determination, role performing ability factors on customer orientation regarding the relationship between sports center employees’ empowerment and customer orientation. Second, competence, self-determination, role performing ability of sports center employees’ empowerment resulted in negative effects to organizational cynicism. Third, sports center employees’ organizational cynicism and customer orientation had negative effects. Conclusively, organizational cynicism seemed to have partial mediation effects only between sports center employees’ competence, self-determination, role performing ability empowerment and customer orientation as it showed negative effets to both of them.

스포츠센터 종사자의 조직공정성이 조직냉소주의 및 직무만족에 미치는 영향

주형철(Joo Hyung-Chul),김영환(Kim Young-Hwan) 한국체육과학회 2011 한국체육과학회지 Vol.20 No.2

This study is to provide basic data that helps strategic management of human resource through test of a mediator effect among organizational justice, organizational cynicism and job satisfaction of sports facilities employees. A total of 342 questionnaire sheets were used for this study. To analyze data, frequency analysis, exploratory factor analysis, confirmatory factor analysis, reliability analysis and regression analysis were used. The analysis was as follows: First, this study showed negative effects of distributive justice and interactional justice factors on organizational cynicism. At second, distributive justice, procedural justice and interactional justice resulted in positive effects to job satisfaction. At third, organizational cynicism resulted in negative effects to job satisfaction.

스포츠센터 종사자의 직무특성이론과 조직시민행동과의 관계에서 조직신뢰의 매개효과검증

주형철(Joo Hyung-Chul),김영환(Kim Young-Hwan) 한국체육과학회 2010 한국체육과학회지 Vol.19 No.4

The purpose of this study, based on job characteristics model, is to study structural relationship among job characteristics, organizational trust and organizational citizenship behavior(OCB) for sports center employees. For this study, data were collected from those people who work for hotel, large private and citizens' sports facilities around Seoul, Korea. To analyze data, the study executed frequency analysis, exploratory factor analysis, and reliability analysis by using SPSS 16.0. Also AMOS 16.0 was used to execute confirmatory factor analysis. Finally, structural equation model and Aroian test were executed to verify the hypothesis and the mediation effect, respectively. As a result, the task significance, a sub-factor of job characteristic model, directly showed a positive effect on the OCB. And task identities, skill variety, task significance, and feedback directly showed a positive effect on organizational trust. Also, organizational trust directly showed a positive effects on OCB. Conclusively, organizational trust seemed to have complete mediation effects only between sports center employees' task significance, task identity, and feeddback among job characteristics and OCB as it showed positive effects to each one of them.

생활무용 참가자들이 지각하는 지도자의 리더십유형과 신뢰 그리고 학습태도의 구조적관계

주형철(Joo, Hyung-Chul) 한국체육과학회 2013 한국체육과학회지 Vol.22 No.6

This study attempted to analyze the relationship among leadership type, trust in leader and learning attitude. For the objective of this study, a survey was conducted to participants who learned at health and social service organizations or private institute. To analyze data, frequency analysis, exploratory factor analysis, confirmatory factor analysis, reliability analysis , correlation analysis, structural equation model and Sobel test were used. The results of this study were as follows. First, the analysis had positive effects of transactional leadership on learning attitude. Seconds, the analysis had positive effects of transformational leadership and contingent rewards of transactional leadership on trust in leader. Thirds, the analysis had positive effects of trust in leader on learning attitude. Fourth, trust in leader had mediation effects between transformational leadership and learning attitude. And trust in leader had mediation effects between contingent rewards and learning attitude.

4차 산업혁명사회에서 요구하는 학교체육의 교육패러다임과 변화 방향에 대한 탐색

주형철(Joo, Hyung-Chul),최윤소(Choi, Yoon-So) 한국체육과학회 2019 한국체육과학회지 Vol.28 No.1

This study is to explore academical and political roles on using Information and Communication Technology(ICT), which are required to promote constructive physical education in the Fourth Industrial Revolution Era as well as to enhance effectiveness of using ICT as a useful tools for teaching-learning in school physical education. To achieve the purpose of this study, five words represented as the Fourth Industrial Revolution were discussed the ways in which the key terms are intimately related to constructive physical education environment. Within this academical background, this study suggested the significant political, academical, and teachers’ roles, which are demanded to promote school physical education based on ICT. As for the political roles to promote constructive physical education based on ICT, it is important that building related facilities as well as teachers’training system for ICT PE class environment. As for the academic roles, both various learning models for ICT based-class and training systems for teachers to promote their professionalism on using ICT should be developed. Also, deregulation on utilizing ICT-related laws is needed. As for the PE teacher’s roles, they should try to not only embrace the new classroom environments based on ICT, but they also seek to teaching-learning methods for students to enthusiastically participate in school physical education.

프로골프대회의 이벤트속성과 대회만족, 대회이미지 및 재방문의사 간의 관계

주형철(Joo, Hyung-Chul),이용건(Lee, Yong-Gun) 한국체육과학회 2019 한국체육과학회지 Vol.28 No.3

The purpose of this study is to verify the relationship among the event attributes(topicality, interest, accessibility, and creativity), competition satisfaction, competition image, and revisit intention on the professional golf tour. Total 350 questionnaires were distributed; 24 questionnaires were exempted and 326 questionnaires were granted as final validity sample. SPSS 21.0 and AMOS 21.0 were used for demographic analysis, reliability analysis, confirmatory analysis, correlation analysis, structure equation model analysis. The results are as follow. Firstly, topicality, interest, and creativity have positive effect on competition satisfaction, whereas accessibility has negative effect on. Secondly, competition satisfaction has a positive effect on competition image. Lastly, competition image has positive effect on re-visit intention.

스포츠O2O서비스 서비스특성이 지각된 서비스가치와 이용의사에 미치는 영향

주형철(Joo, Hyung-Chul) 한국체육과학회 2018 한국체육과학회지 Vol.27 No.3

With the advancement of ICT and the popularization of smartphones, new commerce services distinguished from the existing ones has been developed. In particular, O2O service, a new business service combining information and communications technologies with location-based service, social network services, is paying attention as new future survival strategy business. This research aims to examine Mylo application, one of the sports O2O services, in terms of its service characteristics effect on the perceived service value and continuance intention. For data analysis, frequency analysis, correlation analysis, confirmatory factor analysis, reliability analysis and structural equation model were executed by using SPSS 21,0 and AMOS 21.0 and finally to test a mediating effect was conducted. The result of this study was as follows: First, the sports O2O services’ characteristics of efficiency and personalization has positive effect on continuance intention. Second, the sports O2O services’ characteristic of efficiency, mobility and personalization has positive effect on perceived service value. Third, perceived service value on sport O2O has positive effect on continuance intention. Fourth perceived service value had mediation effects between sports O2O service’characteristics(efficiency, mobility and personalization) and continuance intention.

에어로빅 지도자의 언어적, 비언어적 커뮤니케이션과 갈등, 유대감 및 운동지속의사의 구조적 관계

주형철(Joo, Hyung-Chul),조원호(Cho, Won-Ho),김원경(Kim, Won-Kyung),김수현(Kim, Soo-Hyun) 한국코칭능력개발원 2014 코칭능력개발지 Vol.16 No.2

에어로빅댄스 지도자의 이미지가 고객만족 그리고 고객충성도에 미치는 영향

주형철(Hyung Chul Joo),조남흥(Nam Heung Cho),조원호(Won Ho Cho) 한국사회체육학회 2012 한국사회체육학회지 Vol.0 No.50

The purpose os this study was to examine the effect of aerobic dace instructors on customer satisfaction and customer loyalty. This study also examined the mediated effect of customer satisfaction in the relationship between instructors image and customer loyalty. The model was tested using SPSS 16.0 and AMOS 16.0 based on a sample of 458 surveys. Moreover to analyze data, frequency analysis, exploratory factor analysis, reliability analysis, correlation analysis were executed by using SPSS 16.0. Also confirmatory factor analysis and structural equation model were executed by using AMOS 16.0. And finally to test a mediating effect, Baron & Kenny`s(1986) procedure was conducted. The result of this study was as follows: First, all factors of instructors image(disposition, professionalism, consciousness, role, attitude had not significant effect on customer loyalty. Seconds, disposition, professionalism, consciousness and role as an instructors` image did positively influenced on operating satisfaction. But attitude as an instructors` image did not influenced on operating satisfaction. Thirds, professionalism and attitude as an instructors` image did positively influenced on service quality satisfaction. But disposition, consciousness and role as an instructors` image did not positively influenced on service quality satisfaction. Forth, customer satisfaction(operating satisfaction and service quality satisfaction) did positively influenced on customer loyalty. Fifth, operating satisfaction mediation effects between instructors image(consciousness and attitude) and customer loyalty. Sixth, service quality satisfaction mediation effects between instructors image(professionalism, and attitude) and customer loyalty.