http://chineseinput.net/에서 pinyin(병음)방식으로 중국어를 변환할 수 있습니다.
변환된 중국어를 복사하여 사용하시면 됩니다.
내부서비스품질에 대한 계층적 모형 -건설 산업 접점종업원을 중심으로-
조금환 ( Kum Hwan Cho ),정승환 ( Soong Hwan Chung ),손윤병 ( Youn Byung Son ) 한국경영공학회 2014 한국경영공학회지 Vol.19 No.4
The main purpose of this study is to analyze and reestablish the framework for internal service quality concept in construction industry. This paper assumes the structure of internal service quality as being multi-dimentional and hierarchical. This research analyzes PZB factors, GAP3 factors, TQM factors, and service climate factors in order to test the feasibility of measurement items for internal service quality.
내부서 비스품질과 내부조직성과간의 인과관계 및 성별조절효과에 관한 연구 -건설서비스업을 중심으로-
조금환 ( Kum Hwan Cho ),정승환 ( Soong Hwan Chung ),오병섭 ( Byung Sub Oh ) 한국고객만족경영학회 2015 고객만족경영연구 Vol.17 No.2
The main purpose of this study is to investigate the relationships between internal service quality and organizational performance, and the moderating effect of gender in that relationship. The data were gathered from 146 service personnels in construction service business sector. regression analyses revealed that (1) interrelation facilitating and improvement facilitating quality were positively related to job satisfaction, and (2) there exists moderating effects by gender.