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이재섭,박경호 경기대학교 부설 소성종합관광연구소 2002 여가관광연구 Vol.6 No.-
The purpose of this study is to set up the customer satisfaction management by presenting effective plan for human resource management of the hotel through analyzing relationship between internal customer satisfaction and employee job satisfaction. The suggestion of this study based upon the empirical analysis is as follows. First, communication factor among internal customer satisfaction factors is most effective factor on compensation & economic factor, organization & system factor, and working & environment factor. This means that enough communication between internal customers in hotel is communication in hotel has a had effect on employee job satisfaction. Second, hotel company should pay attention on internal marketing like policy of management, communication, and job support for employee job satisfaction. Third, hotel manager can understand easily about relationship between departments in hotel by finding out overall corporate mechanism on operational organization of the hotel, and management & attention on these departments are most important. This study focused on the relationship among internal customer satisfaction, employee job satisfaction, and customer satisfaction through internal marketing. Thus, mention for other parts were not enough and there were limited analysis on internal customer satisfaction factor of the hotel regarding employee job satisfaction. And the direct relation between internal customer satisfaction and customer satisfaction were not proved. Therefore, more comprehensive and precise study in factor and effect of internal customer satisfaction & employee job satisfaction in required.
병문천 복개 과정을 통해 본 탑동 매립 반대 운동 이후 30년
이재섭 제주대학교 탐라문화연구원 2019 탐라문화 Vol.0 No.61
This paper traces the 30-year history of the covering over of Byeongmuncheon (Byeongmun Stream). The decision to undertake this project was taken in the context of a campaign by residents demanding reparations for the illegal reclamation work carried out in Tap-dong. Covering Byeongmuncheon was the outcome of a campaign by residents that called for reparations to counter the illegal gains obtained from the reclamation in Tap-dong, and it was, at the same time, another form of reclamation and development. Residents’ call for some kind of restitution after the illegal reclamation that destroyed public waters in Tap-dong was met by covering Byeongmunchoen, another body of public water. This was agreed by developers, the mayor of Jeju-si, and the governor of Jeju Province behind closed doors, and several problems were exposed in the process of covering the stream such as selecting contractors. The construction process also caused local residents inconvenience. After covering the stream, natural disasters occurred more frequently and residents suffered damage as a result of them. To prevent natural disasters, a retention basin was created, but the poorly constructed pond has not functioned well. The covered area along the stream is currently undergoing safety inspections. Some options for the downstream area of Byeongmuncheon are under consideration such as half-covering or restoring the stream after safety inspections are conducted, and public funds have been continuously injected into the project. Large-scale development projects in Jeju are still decided behind closed doors, and money and power outweigh the voice of residents and environmental values. In this regard, reviewing the case of Byeongmuncheon involves not just looking back on an event that occurred 30 years ago, but can serve as a basis for discussing pending issues in our society. 이 글은 탑동 불법 매립 반대 주민 운동의 개발 이익 환수 차원에서 결정되었던 병문천 복개 30여 년의 흐름을 추적한다. 탑동 매립 반대 운동의 부당 이익 환수 차원에서 나온 주민 운동의 성과이기도 한 병문천 복개는 또다른 형태의 매립이자, 개발이었다. 탑동의 공유수면을 파괴한 불법 매립에대한 이익 환수가 또 다른 공유수면인 병문천 복개로 진행된 것이다. 이는개발업자와 제주시장, 제주도지사의 밀실 합의로 결정되었으며, 복개를 진행하는 과정에서도 업체 선정 등에 있어 문제점을 노출하였다. 복개 과정에서도 주민들의 삶에 불편을 초래했다. 복개 이후 자연재해가 늘었고, 주민 피해가 빈번했다. 재해를 방지하기 위해 조성한 저류지 또한 부실 공사로 인해그 역할을 제대로 하지 못하였다. 현재 병문천 복개 지구는 안전 진단을 받고 있다. 병문천 하류 지역은 안전 진단 후 반복개⋅복원의 과정을 검토하고있으며, 이를 위해 지속적인 공적 자금이 투입되고 있다. 제주 지역 대형개발의 의사결정은 여전히 밀실 합의를 통해 이루어지고 있으며, 지역 주민들과환경에 대한 고려보다는 자본과 힘의 논리가 우선시 되고 있다. 이점에서 병문천의 사례를 살펴보는 일은 비단 30여 년 전 과거의 일을 회상하는 것이아니다. 이는 우리 사회의 현안을 살피는 기준점을 제공할 수 있을 것이다.
이재섭,장성주 한국방사선학회 2016 한국방사선학회 논문지 Vol.10 No.3
급성전골수구성 백혈병(Acute promyelocytic leukemia, APL)은 혈액암의 일종으로 치료의 성적이 좋지 않 을 뿐 아니라 항암요법과 병행 하였을 경우 큰 효과를 보이는 것으로 알려져 있는 방사선 치료를 병행함에 도 불구하고 정상세포에도 작용하여 부작용을 초래한다. 본 연구에서는 이러한 부작용을 감소시키기 위하 여 감마선을 TNF-α와 같이 처리하였을 경우 정상세포와 암세포의 세포 죽음에 어떠한 영향을 미치는지 확 인하였다. HL-60 세포는 APL 세포주로서 사용하였고 DMSO를 처리하여 분화시킨 HL-60 세포는 정상과립 구의 성질을 나타내어 정상대조군으로 이용하였다. 그 결과 TNF-α와 함께 감마선을 처리한 HL-60 세포에 서만 세포독성효과를 나타내었고 세포자멸사를 유도하여 세포가 죽음에 이르게 하였다. 결론적으로 TNF-α 는 항암치료의 부작용을 없애기 위해 저농도 감마선 치료 시 함께 사용하여 암 세포의 제거를 증가시켜 암 의 치료효율을 높일 수 있는 유효물질로 사료된다. Acute promyelocytic leukemia(APL) is not just the poor grades of treating a type of blood cancer hayeoteul combination with chemotherapy despite concurrent radiation therapy are known to exhibit a greater effect and also works on normal cells to result in side effects. In this study, when after treatment with gamma rays, such as TNF-α in order to reduce these side effects was confirmed how affected the cell death of normal cells and cancer cells. HL-60 cells were used as the APL cell line HL-60 cells were differentiated with DMSO for treatment are shown the properties of normal granulocytes was used as a control group. As a result, HL-60 cells treated with TNF-α and gamma rays with only showed a cytotoxic effect by inducing the apoptosis cells were put to death. Consequently, TNF-α is thought to active substances that can increase the efficiency of cancer treatment to increase the removal of cancer cells when used with low-density gamma-ray treatment in order to eliminate the side effects of chemotherapy.