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네일 서비스 업체의 서비스 스케이프 및 인적 서비스가 고객 반응에 미치는 영향
양송희(Song Hee Yang),김윤(Yun Kim) 한국인체미용예술학회 2016 한국인체미용예술학회지 Vol.17 No.2
This research deals with the influence of service scape and human service on customers’ emotional reaction and satisfaction and verify mediative effect of customer emotion in the relationship between service scape with human service and customers’ contentment. The result is as in the following. First, customers’ emotion have partial mediated effect on the relationship between the sub-compositional factors of service scape and the customers’ satisfaction. In the relationship between the sub-compositional factors such as accessibility, convenience, aesthetic impression and cooperative environment and the customers satisfaction, this indicates that every compositions in service scape elicit positive feelings from customers and link to satisfaction. Therefore, it is necessary for nail service enterprise to keep paying attention to service environment, entire service scape causing customers’ positive emotion. Second, customer emotional responses partially mediate human service nail service shops providing and customer’s satisfaction. Having partial meditative condition in the relationship between customer’s satisfaction and the sub-factors of human service including activeness, speciality, reliability, kindness means generally advanced human service links to the increased customer satisfaction.
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모델 지도자의 지도신념과 직업만족도, 지도효능감과의 관계
양송희(Yang, SongHee) 한국모델콘텐츠학회 2020 한국모델콘텐츠학회지 Vol.1 No.1
이 연구는 국내 모델 지도자의 지도신념, 직업만족도, 지도효능감과의 관계를 알아보기 위해 실시하였으며, 현재 모델 아카 데미, 학교 그리고 대학에서 모델지도를 하고 있는 전국 모델지도자 41명을 대상으로 조사하였다. 측정도구로는 지도신념 (조인진, 2008), 직업만족도(김태수, 2013), 지도효능감(황은영, 2005)에 관한 설문지가 사용되었으며 수집된 자료는 SPSS 21.0 을 이용하여 빈도분석, 탐색적 요인분석과 신뢰도 분석, 상관관계분석, 독립 t-검증, 다중회귀분석을 실시하였다. 결과는 다 음과 같다. 첫째, 지도신념은 모델지도자의 학력, 모델지도 자격증 유무에 따라 유의한 차이가 있으며 직업만족도는 모델지 도자 학력에 따라 유의한 차이가 있는 것으로 나타났고, 지도효능감은 학력에 따라 유의한 차이가 있는 것으로 나타났다. 둘째, 모델지도자 지도신념은 직업만족에 유의한 영향을 미치는 것으로 나타났고, 지도효능감에도 유의한 영향을 미치는 것 으로 나타났다. 이는 신념이 학습자와 지도자에게 중요한 요인임을 알 수 있고, 지도자가 올바른 신념을 가지고 지도에 임하 면 교육의 질적 향상과 지도자 스스로의 만족감도 증가하여 학습현장에서 긍정적인 영향을 미칠 것으로 사료된다. 따라서 이 연구는 모델지도자의 확고하고 긍정적인 지도신념 인식 확대 필요성 및 중요성을 함의하고 있다 This study was conducted to look into further depths of relationship of domestic model leaders' leadership beliefs, job satisfaction and leadership efficacy. Forty one nationwide model leaders have been surveyed who are currently working at model academies, schools and universities. We collected questionnaire and used scale of teaching belief(Jo, Injin, 2008), job satisfaction(Kim, Taesu, 2013) and teaching efficacy (Hwang, Eunyoung, 2005) as research tool, and the data were analyzed using frequency analysis, exploratory factor analysis, correlation analysis, independent t-test and multiple regression analysis with SPSS 21.0 Version for Windows. Here's the research finding discovered in this study. First, there was a significant difference in the teaching belief depending on the model instructors' academic background and the presence or absence of a model teaching certificate, and the job satisfaction and teaching efficacy were found to be significantly different depending on the model instructors' academic background. Second, the model instructors' teaching belief was found to have a significant effect on job satisfaction and teaching efficacy. With the right-minded belief, not only the quality of education and the satifaction of the teaching will improve but also the learning field as a whole will have a positive effect. Therefore, this study implies the necessity and importance of expanding awareness of model leaders' firm and positive principle beliefs.
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시각장애인웹접근성 법제에 대한 비교법적 고찰 -미국, 영국, 호주를 중심으로
박경신 ( K. S. Park ),김가연 ( Kha Yeun Kim ),김성훈 ( Seong Hun Kim ),양송희 ( Son Hee Yang ),채필규 ( Pil Kyu Chae ) 고려대학교 법학연구원 2011 고려법학 Vol.0 No.61
The blind can also access the Internet through a screen reader and must be allowed to do so in order to overcome the Digital Divide, the negative impact of which will fall on them in the most extreme form. To that end, websites must be designed so that they are screen- reader-friendly. The author looks at the laws and cases of the U.S., the U.K. and Australia that impose such design requirement on web operators and examine the corresponding law of Korea, the Disability Discrimination Prevention Act and its regulations, for improvement.
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환자의 아세트아미노펜 중독 여부를 환자진술 만으로 확인하는 것이 타당한가? : 혈중에서 아세트아미노펜이 검출된 환자의 임상 양상 분석
김지현 ( Jee Hyun Kim ),정원준 ( Won-joon Jeong ),유승 ( Seung Ryu ),조용철 ( Yong Chul Cho ),문장혁 ( Jang Hyuck Moon ),최현수 ( Hyun Soo Choi ),양송희 ( Song Hee Yang ),정희선 ( Hee Sun Chung ) 대한임상독성학회 2017 대한임상독성학회지 Vol.15 No.2
Purpose: Acute acetaminophen intoxication is a common occurrence that can cause lethal complications. In most domestic emergency departments, clinicians tend to treat acetaminophen intoxication based on patients’ history alone, simply due to the lack of a rapid acetaminophen laboratory test. We performed a 20-month study of intoxication patients to determine the correlation between the history of patients and serum laboratory tests for acetaminophen. Methods: We took blood samples from 280 intoxication patients to evaluate whether laboratory findings detected traces of acetaminophen in the sample. Patients were then treated according to their history. Laboratory results came out after patients’ discharge. Agreement between patients’ history and laboratory results were analyzed. Results: Among the 280 intoxicated patients enrolled, 38 patients had positive serum acetaminophen concentrations; 18 out of 38 patients did not represent a history suggesting acetaminophen intoxication. One patient without the history showed toxic serum acetaminophen concentration. Among the patients with the history, two patients with toxic serum acetaminophen concentration did not receive N-acetylcysteine (NAC) treatment due to their low reported doses, while other 2 patients without significant serum acetaminophen concentration did receive NAC treatment due to their high reported doses. Conclusion: This study showed a good overall agreement between history and laboratory test results. However, some cases showed inconsistencies between their history and laboratory test results. Therefore, in treating intoxication patients, a laboratory test of acetaminophen with rapid results should be available in most domestic emergency departments.
KCI
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