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      • KCI등재

        논문 : 「권중화개국원종공신록권」에 대한 일검토 : 權仲和開國原從功臣錄券

        金炯秀 한국중세사학회 2004 한국중세사연구 Vol.0 No.16

        The purpose of this study is to present "Kwon Jung-Hwa's Merit Subject Document for the Foundation of Joseon Dynasty"(權仲和原從功臣錄券) which was included in "Yung-Ga-Se-Go" (永嘉世稿) edited by Lip-Up-Chung-Sa(立嚴精舍) and compare the characteristics of the Merit Subject Document with those of other merit subjects. The Merit Subject Document(功臣錄券) is a secondary record selected for a collection of writings. In addition, the original form of the Document was damaged because considerable parts of the Document were left out in the process of picking out the contents regarding Kwon, Jung-Hwa. Only 53 lines of the Document currently remain with loss of 118 lines and 11 figures are identified on the Document, which indicates the lowest number among other existing merit subject documents. However, merit subjects selected on the Document were officially most highly ranked figures who haven't been found on the other merit subject documents. The figures kept officially high positions at the end of Goryeo Dynasty and didn't actively involve in Lee, Seong-Gye's political revolution except Cho, Hi-Go(趙希古) and Sim, Deog-Boo(沈德符). Most of the figures were highly regarded as respectable senior subjects at that time. The content of reward for the merit subjects of the Document includes thirty kyeols(結) of land and three servants, which is comparable to the reward for figures recorded on "Jeong, Jin's(鄭津) Merit Subject Document". While the principle of reward identified on "Jeong, Jin's Merit Subject Document" took on the standard for Yun, Bang- Kyeong(尹邦慶), the principle of reward on "Kwon, Jung- Hwa's Merit Subject Document" applied the standard for Kim, Lip Kveon(金立堅). As a result, "Kwon, Jung-Hwa's Merit Subject Document" is invaluable for exhibiting an example of merit subject document for the foundation of Joseon Dynasty.

      • KCI등재

        정보서비스품질이 고객로열티에 미치는 영향에 관한 연구: 고객관계관리 관점

        김형수,김승하,김영걸,Kim, Hyung-Su,Gim, Seung-Ha,Kim, Young-Gul 한국경영정보학회 2008 Asia Pacific Journal of Information Systems Vol.18 No.1

        As managing customer relationship gets more important, companies are strengthening information service using multi-channels to their customers as a part of their customer relationship management (CRM) initiatives. It means companies are now accepting such information services not as simple information -delivering tools, but as strategic initiatives for acquiring and maintaining customer loyalty. In this paper, we attempt to validate whether or not such various information services would impact on organizational performance in terms of CRM strategy. More specifically, our research objective is to answer the next three questions: first, how to construct the instruments to measure not information quality but information service quality?; second, which attributes of information service quality can influence corporate image and customer loyalty?; finally, does each information service type have unique characteristics compared with others in terms of influencing corporate image and customer loyalty? With respect to providing answers to those questions, the previous studies had been limited in that those studies failed to consider the variety of types of information service or restricted the quality of information service to information quality. An appropriate research model answering the above questions should consider the fact that most companies are utilizing multi channels for their information services, and include the recent strategic information service such as customer online community. Moreover, since corporate information service could be regarded as a type of products or services delivered to customer, it is necessary to adopt the criteria for assessing customer's perceived value when to measure the quality of information service. Therefore, considering both multi-channels and multi-traits may enable us to tell the detailed causal routes showing which quality attributes of which information service would affect corporate image and customer loyalty. As information service channels, we include not only homepage and DM (direct mail), which are the most frequently applied information service channels, but also online community, which is getting more strategic importance in recent years. With respect to information service quality, we abstract information quality, convenience of information service, and timeliness of information service through a wide range of relevant literature reviews. As our dependant variables, we consider corporate image and customer loyalty that both of them are the critical determinants of organizational performance, and also attempt to grasp the relationship between the two constructs. We conducted a huge online survey at the homepage of one of representative dairy companies in Korea, and gathered 367 valid samples from 407 customers. The reliability and validity of our measurements were tested by using Cronbach's alpha coefficient and principal factor analysis respectively, and seven hypotheses were tested through performing correlation test and multiple regression analysis. The results from data analysis demonstrated that timeliness and convenience of homepage have positive effects on both corporate image and customer loyalty. In terms of DM, its' information quality was represented to influence both corporate image and customer loyalty, but we found its' convenience have a positive effect only on corporate image. With respect to online community, we found its timeliness contribute significantly both to corporate image and customer loyalty. Finally, as we expected, corporate image was revealed to provide a great influence to customer loyalty. This paper provides several academic and practical implications. Firstly, we think our research reinforces CRM literatures by developing the instruments for measuring information service quality. The previous relevant studies have mainly depended on the measurements of information quality or service quality which were developed independently. Secondly, the fact

      • AHP 기법을 활용한 CRM 평가요소의 상대적 중요도 분석

        김형수,박찬욱,Kim, Hyung-Su,Park, Chan-Wook 한국CRM학회 2006 CRM연구 Vol.1 No.1

        고객관계관리(CRM)의 전략적 중요성이 증대함에 따라 CRM에 대한 성과평가가 최근 중요한 이슈로 등장하고 있다. 본 연구에서는 CRM 성과평가를 위한 개념적인 모델을 제시하고, 모델 내에 포함된 평가 관점과 평가요소들간의 상대적 중요도를 분석하여 전략적 우선순위를 제시하였다. 성공적인 CRM 전략 수행을 위해 필요한 성공요인들을 광범위한 문헌연구와 각 계의 CRM 전문가들과의 인터뷰를 통해 도출하고, CRM 성과평가를 위한 네 가지 평가 관점으로 분류하였다. 그리고, 28명의 CRM 전문가들에게 평가 항목들에 대한 이원비교 설문을 실시하였고, AHP 기법을 이용하여 평가 항목들간의 가중치를 산출하였다. AHP 분석 결과, 평가 관점들간의 상대적 중요도는 고객 관점, 재무적 성과 관점, 프로세스 관점, 그리고 인프라 관점 순으로 나타났고, 평가 요소들 간의 상대적 중요도는 재무적 성과 관점에서 고객 순자산 가치 (customer equity)가, 고객 관점에서는 고객 충성도(loyalty)가, CRM 프로세스 관점에서는 고객 관계 강화(expansion)가, 그리고 인프라 관점에서는 최고경영자의 태도와 CRM 목표의 명확성이 비슷한 수준으로 가장 중요한 요소임이 확인되었다. As customer relationship management (CRM) has been increasingly adopted by corporations as a core business strategy, measuring performance of CRM is becoming an important managerial issue recently. In this study, we present a conceptual framework formeasuring CRM performance, and provide strategic priorities among the diagnostic perspectives and factors involved in the framework by analyzing their comparative weights. We first derived critical success factors of CRM from an extensive literature review and in-depth interviews with industrial and academic CRM experts, and categorized them into one of four different diagnostic perspectives. Then, we asked a group of CRM experts to evaluate each set of diagnostic factors in a pairwise fashion with respect to each perspective, computing their comparative weights by using the Analytic Hierarchy Process (AHP) technique. In terms of diagnostic perspectives, this study shows that customer perspective was the most critical perspective, whereas infrastructure was the least weighted perspective. The result also discloses that explicit goal and top management's attitude, expanding customer relationship, strengthening customer loyalty, and enhancing customer equity are the most important factors in infrastructure, CRM process, customer, and organizational performance perspective, respectively.

      • KCI등재

        공막두르기 시행 후 발생한 안허혈 2예

        김형수,강경복,임원일,이은구,Hyung-Su Kim,Kyeong-Bok Kang,Won-IL Rhim,Eun-Koo Lee 대한안과학회 2007 대한안과학회지 Vol.48 No.8

        '스콜라' 이용 시 소속기관이 구독 중이 아닌 경우, 오후 4시부터 익일 오전 9시까지 원문보기가 가능합니다.

        Purpose: To report two cases of ocular ischemia following scleral encircling. Methods: A 21-year-old man with glaucoma and a 76-year-old woman without any medical problem were transferred to our department for surgery to treat retinal detachment. After retrobulbar anesthesia and limbal peritomy of conjunctiva, the 4-rectus muscles were isolated. Scleral encircling was performed with No. a 42 band (4.0 mm in width) after cryotherapy done completely around retinal tear. Results: Following surgery, One patient experienced ophthalmic artery occlusion and while the other patient experienced central retinal artery occlusion. Vision was not restored in either cases despite IV injection of 250 ml of 15% mannitol solution and anterior chamber paracentesis. Conclusions: In the cases where patients are of old age or suffer from glaucoma, we strongly recommend that the surgeons perform the scleral encircling carefully.

      • KCI등재

        전사적 CRM 전략의 진단 및 평가 방법론 개발

        김형수(Hyung-Su Kim),정한근(Han Geun Jeong) 한국경영과학회 2012 韓國經營科學會誌 Vol.37 No.3

        As Customer Relationship Management (CRM) strategy is becoming a core competence more recently, many companies want a reliable CRM assessment system which enables measuring and diagnosing corporate customer strategies for building an optimized CRM strategy. However, there has been short of researches on developing the CRM diagnosis methodology that is directly applicable to real practices. Drawing upon the theoretical framework of CRM scorecard, we developed and suggested a corporate CRM diagnosis methodology that can systematically understand and assess the corporate CRM capability and performance, guiding their future directions. Companies can search the important but weak areas among various CRM strategy subjects through the proposed diagnostic procedures. This framework has a hierarchical structure that has four evaluative domains each of which has several evaluative subjects consisting of many evaluative themes: the score of upper factor is the weighted average of its subordinate factor scores. And the score of each evaluative theme is the weighted average of quantitative and qualitative evaluative indexes. Quantitative indexes are calculated by analyzing customer and sales data and qualitative ones are derived from survey data. Each evaluative index has more than one measure and its score can be derived from its own formula consisting of the measures. To prove the concept, we applied this framework to a real company and concluded that it might be appropriate to understand the corporate CRM strategy situation, find the pain points, and resolve them for better CRM implementation.

      • Wi-Fi Module를 이용한 원격 디바이스 제어

        김형수(Hyung-Su Kim),한영환(Young-Hwan Han) 한국정보기술학회 2013 Proceedings of KIIT Conference Vol.2013 No.5

        본 논문에서는 무선네트워크 모듈을 이용하여 디바이스 장치를 제어하는 시스템을 구현하였다. 무선네트워크 모듈 중 하나인 WizFi210을 사용해서 스마트폰이나 타블렛 등에서 디바이스 장치를 제어한다. 먼저, 클라이언트인 PC 등에서 연결 된 LAN이나 AP로 신호를 보내면 무선네트워크 모듈인 WizFi210가 신호를 받아 들여 결합 된 디바이스 장치를 제어할 수 있다. 본 논문에서는 이 디바이스 장치를 모형 자동차로 사용하였고, ATmega128을 이용해 클라이언트의 신호를 해석하여 원격으로 제어를 할 수 있다. Implement a system to control the devices using the wireless network module. In wireless network module using one WizFi210, smartphone or tablet to control the devices. First, the combined wireless network module WizFi210, accepts the signal, the device sends a signal to the LAN connection from the client PC and the AP device can be controlled. In this paper, the devices was used as a compact car, using the ATmega128 to interpret the client’s signal can be controlled by the remote.

      • KCI등재
      • KCI등재

        대용량 거래데이터를 활용한 고객 이동패턴 분석 및 핵심 전략영역 추출방안

        김형수 ( Hyung Su Kim ),홍정완 ( Jung Wan Hong ) (주)엘지씨엔에스(구 LGCNS 엔트루정보기술연구소) 2012 Entrue Journal of Information Technology Vol.11 No.1

        본 연구는 기업의 현황에 맞는 CRM 전략 개발을 위해 대용량 거래데이터를 바탕으로 고객의 등급이동 패턴을 파악하고, 고객 등급별 관계획득, 관계유지, 그리고 관계강화 등 핵심 CRM 전략영역을 도출하는 방안을 제시하고자 한다. 이를 위해 먼저 고객의 등급 이동 패턴을 파악하기 위한 분석 데이터 셋을 정의하고, 그 기간에 대한 고객 등급별 획득, 유지, 상승, 하락, 이탈이라는 5가지 종류의 고객 이동 지표를 계산한다. 그 후 등급의 개수와 이동 가능한 경로 개수의 배수만큼 도출된 고객 이동 패턴들 중에서 기업의 상황에 맞는 우선순위 할당 기준을 통해 핵심적인 등급 이동 경로가 무엇인지 파악하고, 선정된 핵심 등급의 이동 경로별로 기술통계량 분석을 통해 CRM 전략의 방향성을 제시한다. 본 연구에서 제시하는 방법론의 실무적용 타당성을 검토하기 위해 국내의 대형 유통업체 A사의 VIP고객들에 대한 실제 거래 데이터를 바탕으로 검증하였다. 분석결과 A사의 경우 세 가지 고객 등급에 대해 총 15가지의 등급 이동패턴이 추출되었고, 그중 최하위 등급인 VIP-A 등급의 획득, 유지, 이탈 이동패턴과 중간 등급인 VIP-C 등급의 상승 이동패턴 등 총 4가지 등급 이동패턴이 A사에게 중요한 전략영역임을 발견할 수 있었다. 또한, 이러한 핵심 전략영역에 대해 고객별 평균 구매주기, 최대 구매주기, 그리고 주 구매품목 변수를 고려하여 주요한 전략적 방향성을 제시하였다. 본 연구는 객관적이고, 체계적인 분석 과정을 통해 기업의 현황에 맞는 고객 전략영역을 도출할 수 있는 이론적, 실무적 체계를 수립함으로써 CRM이 실질적인 전사 경영전략으로 자리매김하는 데 기여한다는 점에서 의의가 있으며, 제시한 연구모형을 단일기업에만 적용하여 타당성을 검토해 보았다는 점에서 한계가 있다. This study suggests a method to find critical points of CRM strategy among customer acquisition, retention, and expansion by analyzing customer migration patterns with corporate transaction data. We first define an appropriate data set for analyzing customer migration patterns, and calculate five migration indexes including acquisition, retention, level-up, level-down, and defection for the observation window. Then, we determine which migration patterns are most important to the focal company in terms of the prioritization criteria such as the number of customer, revenue total, or revenue ratio for the migration pattern. Companies can build their CRM directions according to the results of post-analysis for the selected critical migration areas. To validate the applicability of this model, we applied this model to the one of the biggest re-tailers of Korea. The result showed that the company presents 15 migration patterns and among them, four migration patterns related to VIP-A level turned out to be the most critical points to the company. After finding critical points to the company, as the post-analysis, we considered each pattern`s average purchasing interval, maximum purchasing interval, and major product categories to suggest relevant strategic directions to the company. This study presents academic and practical implications as it provides a systematical approach to find the optimized CRM areas fixed to companies in terms of repositioning CRM to real enterprise-level strategy. However, the fact that we applied it to only one com-pany limits the generalization of this study.

      • u-City 최신 여건 및 효율적 추진방향

        김형수(Hyung-Su Kim),구지희(Jee-Hee Koo),나준엽(Joon-Yeop Na) 대한공간정보학회 2007 한국지형공간정보학회 학술대회 Vol.2007 No.6

        유비쿼터스라는 새로운 패러다임의 등장과 IT 기술의 급격한 발전에 힘입어 도시에 유비쿼터스 기술을 적용하여 도시민의 삶의 질과 경쟁력을 향상시키는 도시, 즉 u-City가 다양한 차원에서 추진 중에 있다. 효율적인 u-City 구현을 위해서는 다양한 시도들이 한데 묶여 진정한 u-City로써의 시너지 효과를 내는 것이다. 이를 위해 현 시점에서의 상황을 직시하고 관련 정책 및 사업에 대한 계속적인 모니터링을 통해 국토, 도시, 교통, 환경, 행정, 문화 등 모든 것이 한데 어우러져 최고의 효과를 가져 올수 있는 진정한 u-City 개발이 필요할 것이다. 이에 본 연구에서는 여러 부처에서 진행/계획 중인 u-City 관련 연구 및 사업의 여건분석을 통해 문제점을 도출하고 효과적인 u-City 발전 방안에 대해 고찰해 보고자 한다.

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