목조문화재 보존을 위한 소방시설에 대한 고찰

김태구,Kim, Tae-Goo 국립문화재연구소 2010 保存科學硏究 Vol.31 No.-

Wooden cultural heritages have many factors of fires and structural characteristics vulnerable to the fire extinguishing. Also, they are surrounded with forests and so remote from fire stations, which make it difficult to handle it quickly when fires break out. Wooden cultural heritages made of wood materials belong to the general fire in a Class A. Taking characteristics such as a smoldering and a backfire from the that fire of wooden materials into consideration, extinguishing the fire by the cooling system is the most effective. If the fire can't be put out at the early stage, it is almost impossible to protect wooden cultural heritages from the fire, because wooden structures can be destroyed in a high temperature and in a short time and it takes around average 7 minutes to reach its peak of flames in the process of a fire. According to the geographical and environmental situation of the cultural heritages, currently, the fire-prevention facilities such as the auto fire detector for the prompt detection, the water mist fire suppression system for the 1st early and urgent fire suppression and the outdoor fire hydrant and the water curtain etc. for the 2nd full-scale suppression and the prevention of the fire gaining force are being installed for the wooden cultural heritages.

ARIMA모형을 적용한 외국인 이용객 호텔객실 수요예측모형 선정

김태구(Tae Goo Kim),송두석(Doo Suk Song) 한국호텔외식관광경영학회 2006 호텔경영학연구 Vol.15 No.5

This paper presents the use of time series seasonal ARIMA and ARIMA with intervention in forecasting room demand of foreigners. The most suitable forecasting model was investigated. With MAPE as the basis, the seasonal ARIMA and ARIMA with intervention were found to forecast at within 10% error (seasonal ARIMA: 5.84%, ARIMA with intervention: 5.70%). On one side, the ARIMA with intervention uses the March 2003 SARS (severe acute respiratory syndrome) and the December 2003 pathogenic avian influenza of interventions, and the error of forecasting for the time period afterwards, from March 2003 to December 2005, has been found to be lower by a narrow margin as compared to the seasonal ARIMA. In addition, it was founded that the error of the forecasting in the ARIMA with intervention was superior to the seasonal ARIMA for the entire sample analysis of the time period of January 1997 to December 2005. Hence, in this study, ARIMA with intervention was found to have higher accuracy.This paper presents the use of time series seasonal ARIMA and ARIMA with intervention in forecasting room demand of foreigners. The most suitable forecasting model was investigated. With MAPE as the basis, the seasonal ARIMA and ARIMA with intervention were found to forecast at within 10% error (seasonal ARIMA: 5.84%, ARIMA with intervention: 5.70%). On one side, the ARIMA with intervention uses the March 2003 SARS (severe acute respiratory syndrome) and the December 2003 pathogenic avian influenza of interventions, and the error of forecasting for the time period afterwards, from March 2003 to December 2005, has been found to be lower by a narrow margin as compared to the seasonal ARIMA. In addition, it was founded that the error of the forecasting in the ARIMA with intervention was superior to the seasonal ARIMA for the entire sample analysis of the time period of January 1997 to December 2005. Hence, in this study, ARIMA with intervention was found to have higher accuracy.

호텔의 서비스 회복에 대한 공정성 지각과 고객만족에 관한 탐색적 연구

김태구(Tae Goo Kim),김영수(Young Soo Kim) 한국호텔외식관광경영학회 2002 호텔경영학연구 Vol.11 No.1

The purpose of this study is to analyze customer satisfaction as well as the types of justice(procedural, interactional, distributive) customers perceived in the process and result that the hotel recovers service to prevent customer defection and negative word-of-mouth in case that service failure occurs. Especially, this study was intended to make an empirical analysis of how far the individual type of this perceived justice had an effect on customer satisfaction coming from the service recovery of the hotel, based on the scenario. The summery and implications are follows: First, it was found that most of the customers experienced in presenting complaints because of the service failure at the time of using the hotel restaurant used the same hotel repeatedly. Second, an attempt was made to analyze whether the customer`s perceived justice of service recovery by the hotel had an effect on customer satisfaction. As a result, it was found that distributive justice had the greatest effect on customer satisfaction with service recovery by the hotel.

2006년 제31차 춘계 정기학술논문 발표대회 : 한국 환대 산업의 경쟁력 제고 전략 ; 동시분과 8 : 호텔식음료 및 외식사업 (3) ; 서울 특1급 관광호텔의 외국인 객실수요에 대한 구조변화 분석: CUSUM 검정, CUSUMSQ 검정 및 Chow 검정 적용

김태구 ( Tae Goo Kim ),이희찬 ( Hee Chan Lee ) 한국호텔경영학회 ( 구 한국호텔외식경영학회 ) 2006 춘계학술대회 Vol.2006 No.-

호텔직원의 핵심자기평가, 지각된 고객언어폭력 및 이직의도 간의 구조적 관계

김태구(Tae Goo Kim),이계희(Gye Hee Lee) 한국조리학회 2012 한국조리학회지 Vol.18 No.4

The purpose of this study is to investigate the structural relationships among frontline hotel employees` core-self evaluations (self-esteem, generalized self-evaluations, locus of control, and emotional stability) as personal resources, customer verbal aggression as a job stressor, and turnover intention as a job outcome. Data were gathered from a sample of frontline employees of 10 five-star hotels in Busan via self-administered questionnaires. A total number of 405 questionnaires were utilized. This study used structural equation modeling to verify the research model and hypotheses. As hypothesized, the results demonstrated that core-self evaluations reduced customer verbal aggression and turnover intention, and customer verbal aggression amplified turnover intention. Finally, practical implications were discussed in detail and limitations of the study and future research directions were also suggested.

관광전공 대학생의 전공만족이 학과몰입과 행동의도에 미치는 영향

김태구(Kim, Tae-Goo),지봉구(Jee, Bong-Gu),이계희(Lee, Gye-Hee) 한국산학기술학회 2011 한국산학기술학회논문지 Vol.12 No.2

대학의 소비자인 학생을 대상으로 한 대학교육에 대한 평가가 진행되고 있다. 이러한 추세에 따라 본 연구 는 관광경영학과 대학생들을 대상으로 학생만족과 행동의도 간의 영향관계를 파악하고, 학생만족도가 학과몰입 정도 에 따라 행동의도에 미치는 영향을 분석하였다. 실증분석 결과, 첫째, 심리적 만족은 긍정적 행동의도에 유의한 정(+) 의 영향을 미치는 것으로 나타났으며, 비용(재무)적 만족은 학과몰입과 긍정적 행동의도에 유의한 영향을 미치지 못 하는 것으로 나타났다. 둘째, 대학생의 조직에 대한 관계몰입은 긍정적 행동의도에 정(+)의 영향을 미치는 것으로 나 타났으며, 셋째, 대학생의 심리적 만족과 비용적 만족이 긍정적 행동의도에 직접적인 영향을 미치지 않는 것으로 나 타났다. 마지막으로 긍정적 행동의도에 비용적 만족은 학과몰입을 매개로 하여 유의한 영향을 미치지는 않았지만, 심 리적 만족은 학과몰입을 매개로 하여 정(+)의 영향을 미치는 것으로 나타났다. 대학생의 긍정적 행동의 결정요인으로 서 지각된 심리적 만족과 학과몰입에 대한 영향관계를 설명함으로써 학과의 긍정적 행동의도를 설명하기 위해서는 심리적 만족과 학과몰입을 종합적으로 고려해야 한다는 시사점을 제시하였다. 대학생들의 긍정적 행동의도는 교수나 학교의 요구에 의해 대학생들에게 강제할 수 있는 것은 아니며, 학점과 같은 공식적인 보상시스템과 직접적으로 연결 시키기 어렵기 때문에 대학생들의 동기유발이 중요하다. 또한, 대학생들에게 자발적으로 긍정적 행동을 유발하기 위 해서는 학과에 대한 심리적/정서적 애착을 갖도록 관리할 필요가 있다. 특히, 학년별 선후배 관계의 활동지원, 교수와 학생간의 관계지속을 위한 지원, 졸업생과 재학생간의 정보교류 및 관계형성 등을 지속적으로 형성해 나가야 할 것이다. This study examined how students' satisfaction with their major department influences their organizational commitment and intention to pursue a career in tourism-related fields among college students majoring in hospitality and tourism. The results indicated that their overall satisfaction with their department affected positively their organizational commitment but not the behavioral intention to pursue career in the tourism-related fields. Organizational commitment, on the other hands, exerted a positively significant influence behavioral intention to pursue tourism-related career. The results of this study underscored the needs for the educators to manage students' psychological attachment to the department they belong to and their major field of study. Continuous relationship-building efforts should be made for the students to pursue tourism-related career after graduation. Such efforts include efficient communication between faculty and students, extended supports from the school and alumni to the students, and last but not the least, sufficient supports from colleges.

패밀리 레스토랑의 지적자본 척도 개발: FAREINCAP

김태구(Tae Goo Kim) 한국관광연구학회 2012 관광연구저널 Vol.26 No.5

Since the 1980s the world`s economy has rapidly changed from an industrial to a knowledge base. In the new knowledge economy wealth is created by developing and managing knowledge. These value creating knowledge resources are commonly referred to as intellectual capital. In the early 1990s intellectual capital emerged as a topic worthy of academic and practical investigations while the research and practice of intellectual capital has not been popular in the hospitality industry until recently. Very few measurement frameworks specified the value of intellectual capital in the hospitality literature. The purpose of this study is to identify the dimensions and sub-dimensions of family restaurant intellectual capital (FAREINCAP), and to develop a reliable and valid measurement instrument. The three dimensions of FAREINCAP-human, organizational, and customer capital-were verified through a second-order factor model composed of four (competence; recruitment and training; attitude and motivation to work; creativity and innovativeness), five (management philosophy; efficiency and effectiveness; organizational culture; renewal and development; information technology), and six (satisfaction and loyalty; image and brand; handling customers; market share; customer orientation; distribution channels) sub-dimensions. The FAREINCAP scale (second-order factor structure) shows strong evidence of reliability, convergent, and discriminant validity. It is found that The FAREINCAP scale has strong predictive capability in relation to business performance (nomological validity). The implications and contributions of the scale are discussed for future research and intellectual capital management in family restaurants.

일선 호텔직원의 지각된 고객의 비우호적 행동, 서비스 회복성과 및 이직의도 간의 구조적 관계

김태구(Tae Goo Kim),이계희(Gye Hee Lee) 한국관광연구학회 2012 관광연구저널 Vol.26 No.6

Based on data collected from 381 frontline employees of 12 five-star hotels in Seoul, we developed and tested a model investigating the structural relationships among frontline employees` perceived customer unfriendliness (PCU), service recovery performance (SRP) and turnover intention (TI). This study incorporated service marketing strategy concern (SRP) and human resource management issue (TI) into a single model. In particular, a nonrecursive model between SRP and TI was explored. The current study used structural equation modeling to investigate the research model and hypotheses. As hypothesized, PCU decreased SRP. The results showed that SRP reduced TI as well as TI reduced SRP. Specifically, in the relationship between SRP and TI, findings suggested that the proposed model (nonrecursive model) may be more appropriate than the two competing models (recursive model: competing model 1―the effect of SRP on TI; competing model 2―the effect of TI on SRP). Finally, findings, practical implications, and theoretical contributions are discussed in detail and limitations of the study and future research directions are suggested.

시나리오 기법을 적용한 호텔의 서비스 회복에 대한 공정성 지각을 통한 관계의 질이 재구매 의도에 미치는 영향

김태구(Tae Goo Kim) 한국호텔외식관광경영학회 2005 호텔경영학연구 Vol.14 No.2

호텔 고객접점직원들의 조직정치지각과 고객언어폭력에 대한 대처

김태구(Kim, Tae-Goo) 한국호텔외식관광경영학회 2017 호텔경영학연구 Vol.26 No.3